ALways a great experience at CT Mattress. Have bought mattresses there before and wouldn't go…read moreanywhere else. They happily return if a mattress doesn't work for you as well.

One of the best shopping experiences of all time. Caroline was wonderful. Such a great listener and…read morewonderful approach. So very knowledgeable. And most of all patient. I highly recommend.

I ordered $11,000 of product and it didnt have the screws needed to attach the two drawers to the…read morebottom of my bed because they were missing. The movers called support and he said that they would be sending the screws by Fedex and I should receive them within 5 days And to call back to send a tech over to install. Todays the 6th day and I haven't received anything so I called Bobs customer support and I was told it will now take 5 weeks. UNBELIEVABLE. I received no call or email about the delay or anything.

I purchased a sectional from Bob's in September 2024. From the beginning, the mechanism of one of…read morethe recliners was broke. After a repair person "fixed it", it still was not working properly and the chair was crooked. We looked at it ourselves, only to find out there was one screw holding the mechanism on and it was the wrong type of screw. What kind of workmanship is that? I did purchase the Goop warranty and submitted a claim because one of the sectional pieces is wearing. It is only one year old and used, maybe two hours a day. The fabric is wearing creating strings. My claim was denied stating it is "normal" wear. Why would anyone buy furniture at Bob's when after one year, the additional warranty doesn't cover unacceptable wear for one year of use?

I went into location in Buckland hills and from the start the associate by the name of Tim he is a…read morecompulsive liar and the sad part I was coming back in about a year and purchase a bigger bed because of my situation I asked Tim a few times please don't lie to me they delivered the wrong mattress the wrong stand for the mattress and I almost sent it back but I didn't because I had to get to work Tim is a sad sad 2 neck having I want to say bad words but he ain't worth it I'll never go back to mattress firm never.

I have bought 3 of my children's mattresses here in the past 2 years. A salesmen always gets up and…read moregreets us. Friendly, knowledgeable, want to help, easy, and in-and-out. That's why I keep going back. Even the exchanges are fast and easy.

"Ooh baby, here I am Signed, sealed, delivered, I'm yours"…read more(Stevie Wonder) Our bedroom set was bought in 1982, so my math skills tell me it was 40 years old and most definitely in need of an upgrade. We walked into Raymour and Flanigan on Tuesday November 15, and today on November 22 (just one week later) we had 4 new pieces delivered. Contrary to some reviews that cited negative experiences, we found every aspect of R&F to be top notch. Our salesperson Christopher was fabulous -super friendly and he did a good job explaining the various quality features (solid wood vs. engineered wood, bottom rails vs. side rails, plywood vs. MDF, stapled vs. dovetailed corners, etc.). My wife knew that R&F had an "Outlet Store" within their store - not a place with Factory Seconds or Scratch and Dents, just a lower tier of pricing. We found exactly what we were looking for to complement our newly painted bedroom and replace the 40-year old dresser, bureau and two night stands. We paid less than $1,400 for those four brand new pieces and this morning's delivery couldn't have gone any smoother (Thank You Hector). We were texted last night with our delivery window, and received several progress reports tests this morning, including a tracker so we could see the truck's progress as though we were waiting on an Uber. R&F's communication was excellent throughout -plenty of texts and e-mails, so there were no surprises at all, Everything unrolled the way things were promised to us. So from the store's selection, the sales experience, the communication, the price, and the delivery - everything went very well. We feel that Raymour and Flanagan treated us exceptionally.

This store continues being a major disappointment. I already have them a very comment a couple of…read moreyears ago after purchasing a couch from them. I called them up a couple of days ago, to see if I could buy additional cushions for the above mentioned couch. They told me to expect o phone call from the "company" within 48 hours. Guess what happened? You guessed. NOTHING!!!!! Nobody called , again. I just wonder what has to happen for them to go out of business or having everyone working there fired. I mean as an owner, if one of my stores had 2 1/2 stars I would be firing everyone "working" there.

Recently my laundry machine needed to be replaced. I went to look at the options at P.C. Richard &…read moreSon. Their sales associate Dwight greeted us as soon as we walked inside. They have so many appliances here, from coffee makers and blenders, to every single larger kitchen appliance, TVs, mattresses, even outdoor equipment such as grills. Dwight was very patient in showing a variety of washing machines that are similar to the one that needed replacing. We found an excellent one by Whrilpool. We agreed on a time and day their team would deliver the washer. Sure enough it was delivered as promised. They also hooked it up. The delivery was free. If you would like for them to dispose of an older, large appliance they can do that for you. I have been genuinely impressed with the selection at P.C. Richard & Son, their all around customer service and their product.

My experience with Mike, the salesman, has been wonderful. He's very professional, knowledgeable…read moreand kind. He always does his best to give us the best deals. Where PC Richard & Son falls short is their delivery crew. For the last 15 years I've purchased big and small appliances here from Mike. Some of the delivery crew are great while some don't know what they're doing, don't speak English or don't know how to setup and install the appliances. It gets really frustrating.

I went to Macy's to order a bedroom set because I wanted something well made and beautiful. I am…read more26 years old and have had it with flimsy Ikea and other cheap furniture. I wanted a set that would last for 20+ years and look good along the way. I knew what I wanted to spend and shopped accordingly. I went to the store in early July to get an estimate and an idea of the buying process and delivery. I was having some rennovations done in July so couldn't really buy right away--but I wanted to know ball-park how much $$ we were talking about. The sales woman was very nice and very professional--I really felt like she knew what she was talking about when it came to furniture and mattresses. I had to take one star off though because when I went in for the stimate, I told the sales-person exactly when I wanted to buy the furniture (end of July) so she got out a calendar to see what sales would be available and gave me an estimate. I am aware an estimate is just that--an estimate, however when I went back at the end of the month--the actual price was roughly $500 over the figure we had discussed. When I mentioned this she said something along the lines of "yeah that was then, this is now, sales change" well yeah...thats why you looked in the sale calendar originally!! So that was annoying, but I went ahead with the sale and was very pleased with my purchase--which was a king bed, king mattress/boxspring, dresser and 2 nightstands. I highly recommend the "Worry no More" warranty, I've already used mine--got an accidental stain on the mattress, the claims process was relatively simple and they sent someone out in a reasonable amount of time and she was friendly. The delivery process was smooth and the gentlemen were very nice and cleaned up after. Overall I am very happy with my new furniture!! I love, love, love it!!

Wanted a 14k solid gold chain during their Feb 2026 sale. The rep was informed at least 5 times…read moreand/or asked if the chains I was interested in were solid gold. I even told him I had to unfreeze my credit before making the purchase. If I opened a new Macy's account, I would get an additional discount. Had the chain held. Fast forward-I returned 2 days later and made the purchase. Three days later, decided to have a reputable jewelry store assess the chain since it felt light. It was Hollow! When I brought the chain back, the rep told me immediately the only 14k solid chains were in the men's section; she apologized for the situation. Needless to say, I closed the account which caused a hit to my credit score. There was no misinformation, no communication issue. It was dishonesty at its highest!

Went in to get a recliner and I'm not a fan of not being able to buy what I see. If I wanted to…read morewait 2-3 weeks for a delivery I woulda shopped online. Staff there seems annoyed when they actually have to work. Guess I'll see how long this recliner will last. I wouldn't of bought what I got but the current recliner chair I had the spring broke. Oh well never again I guess.

I wish I read the other reviews before buying anything from this company... First know that that…read moreare all franchises, even the online website. The store prices are double the online plus delivery/setup fees. If you have an issue with the furniture the store won't do anything. You have to deal with the distribution center. We purchased a coffee table, of course it showed up damaged and they still delivered it.. they refused to take it back and insisted that they be allowed to fix it which my wife didn't agree too but got stuck with. I followed up the next week and after several conversations over the week find that parts ordered take 7-10 days just to ship so you're stuck with broken furniture for at least a month.. Unacceptable, I asked for a complete refund and to have the damaged item removed. Then they hit you for a 25% restock fee and do not refund delivery charge just to stick it to you on the way out.. Total scumbag furniture company representing the worst of the business.

Reid assisted my honey and I with our mattress purchase. We were in there for two hours probably…read moreand he never made us feel rushed or pressured. He really knows the product. I had a lot of questions. Reid is a fantastic, knowledgeable and honest member of your team and I truly hope he is recognized for that because it is so rare to find these days. Can't wait for the bed! Thank you again for all your help Reid!

What a terrible experience this was. Ordered a new mattress and had to wait 2 weeks for a…read moredelivery. You are given a 3 hour window as to when they will arrive. At the end of the 3rd hour, called and was told they would be there in 30 minutes. When they did arrive, the driver looked at me and asked what I ordered. Never a good sign. I told him a mattress and he told me he had no order for me on the truck. So glad I stayed home all day waiting for this. So called the company and had to wait for a call back the next day. The best they could do was make me wait over 2 more weeks for a delivery. At that point I canceled the order. The customer service is appalling. This was their mistake, which they acknowledged, and they could care less. Would never recommend them to anyone.