ALways a great experience at CT Mattress. Have bought mattresses there before and wouldn't go…read moreanywhere else. They happily return if a mattress doesn't work for you as well.

One of the best shopping experiences of all time. Caroline was wonderful. Such a great listener and…read morewonderful approach. So very knowledgeable. And most of all patient. I highly recommend.

Nick from our store went above and beyond. I mean amazingly above and beyond. It was easily the…read morebest sales experience I've had and, considering the cost of the bed, is no faint praise. You should be very proud of him and I hope you see him as the tremendous asset that he is! Also, when I had to sign my papers at another location (Clifton Park), the salesman (young and a father of a young child is all I remember unfortunately) was also remarkably helpful. I couldn't believe that two representatives from the same company were so exemplary.

I hate buying beds and cars and haggling, but Steve and John were amazing. Steve is hilarious and…read morereally took the time to make sure I got the right mattress for me. I laid on a bunch of different beds and Steve just chatted and made me feel so comfortable. We talked about his family and travels and talked about me and what was going on in my life. It literally was like talking to an uncle. I picked out the bed that I wanted and told them the price I was willing to pay and John, the store manager, made it happen. I would highly recommend them!

I went into Bob's in Manchester yesterday with the intent of purchasing furniture for our new…read moreliving room. All was typical for most of my time browsing, sales rep says hello and introduces themselves and lets us know when we need assistance, all fine. When it came time to purchase and I had made my decision of which furniture to buy ($300 recliner, loveseat, and a chaise), I realized there was not a package deal for the loveseat and chaise in that particular style, only for the sofa and chaise ($999). If I were to purchase a la carte for the loveseat and chaise, they would have been $499 each ($998 total). I asked the sales representative, George if there was anything that could be done to create a package for the loveseat and chaise where I would not be paying the same price as the sofa (it didn't make much sense to me to pay the same price for approx 26in less couch). George and another associate said they probably wouldn't be able to get a package deal for it and all was as is, which is fine, I've worked in sales I know how it goes. They called manager Matteo over to see if something could be worked out. I want to first say, George and the other associate were great, friendly, and helpful and this review is not about them. Matteo, however, was the epitome of a sleezeball salesman in my opinion. While he confirmed there was not a way to create a new package, he gave me some ridiculous excuse for the price stating I was paying for craftsmanship and not material so the difference in size of the couch was a moot point. I disagreed and stated that I was going to shop around and see what else was available in the area. After saying this, Matteo proceeded to make the comment that I would come back to Bob's nonetheless because they have the best prices in the area. This struck me as very arrogant and condescending, and thus I DID take my business elsewhere and made a large purchase at a competitor. While there was nothing wrong with the product, I do not want to give my business to a business that speaks to their customers in such a way.

Unsure how I feel about this establishment. The furniture looks nice but many people have told me…read moreit's low quality. Service was terrible. Prices are comparable to competitors but quality appears lower. I didn't buy anything and I probably won't.

Recently my laundry machine needed to be replaced. I went to look at the options at P.C. Richard &…read moreSon. Their sales associate Dwight greeted us as soon as we walked inside. They have so many appliances here, from coffee makers and blenders, to every single larger kitchen appliance, TVs, mattresses, even outdoor equipment such as grills. Dwight was very patient in showing a variety of washing machines that are similar to the one that needed replacing. We found an excellent one by Whrilpool. We agreed on a time and day their team would deliver the washer. Sure enough it was delivered as promised. They also hooked it up. The delivery was free. If you would like for them to dispose of an older, large appliance they can do that for you. I have been genuinely impressed with the selection at P.C. Richard & Son, their all around customer service and their product.

My experience with Mike, the salesman, has been wonderful. He's very professional, knowledgeable…read moreand kind. He always does his best to give us the best deals. Where PC Richard & Son falls short is their delivery crew. For the last 15 years I've purchased big and small appliances here from Mike. Some of the delivery crew are great while some don't know what they're doing, don't speak English or don't know how to setup and install the appliances. It gets really frustrating.

I went into location in Buckland hills and from the start the associate by the name of Tim he is a…read morecompulsive liar and the sad part I was coming back in about a year and purchase a bigger bed because of my situation I asked Tim a few times please don't lie to me they delivered the wrong mattress the wrong stand for the mattress and I almost sent it back but I didn't because I had to get to work Tim is a sad sad 2 neck having I want to say bad words but he ain't worth it I'll never go back to mattress firm never.

I have bought 3 of my children's mattresses here in the past 2 years. A salesmen always gets up and…read moregreets us. Friendly, knowledgeable, want to help, easy, and in-and-out. That's why I keep going back. Even the exchanges are fast and easy.

"Ooh baby, here I am Signed, sealed, delivered, I'm yours"…read more(Stevie Wonder) Our bedroom set was bought in 1982, so my math skills tell me it was 40 years old and most definitely in need of an upgrade. We walked into Raymour and Flanigan on Tuesday November 15, and today on November 22 (just one week later) we had 4 new pieces delivered. Contrary to some reviews that cited negative experiences, we found every aspect of R&F to be top notch. Our salesperson Christopher was fabulous -super friendly and he did a good job explaining the various quality features (solid wood vs. engineered wood, bottom rails vs. side rails, plywood vs. MDF, stapled vs. dovetailed corners, etc.). My wife knew that R&F had an "Outlet Store" within their store - not a place with Factory Seconds or Scratch and Dents, just a lower tier of pricing. We found exactly what we were looking for to complement our newly painted bedroom and replace the 40-year old dresser, bureau and two night stands. We paid less than $1,400 for those four brand new pieces and this morning's delivery couldn't have gone any smoother (Thank You Hector). We were texted last night with our delivery window, and received several progress reports tests this morning, including a tracker so we could see the truck's progress as though we were waiting on an Uber. R&F's communication was excellent throughout -plenty of texts and e-mails, so there were no surprises at all, Everything unrolled the way things were promised to us. So from the store's selection, the sales experience, the communication, the price, and the delivery - everything went very well. We feel that Raymour and Flanagan treated us exceptionally.

This store continues being a major disappointment. I already have them a very comment a couple of…read moreyears ago after purchasing a couch from them. I called them up a couple of days ago, to see if I could buy additional cushions for the above mentioned couch. They told me to expect o phone call from the "company" within 48 hours. Guess what happened? You guessed. NOTHING!!!!! Nobody called , again. I just wonder what has to happen for them to go out of business or having everyone working there fired. I mean as an owner, if one of my stores had 2 1/2 stars I would be firing everyone "working" there.

Wanted a 14k solid gold chain during their Feb 2026 sale. The rep was informed at least 5 times…read moreand/or asked if the chains I was interested in were solid gold. I even told him I had to unfreeze my credit before making the purchase. If I opened a new Macy's account, I would get an additional discount. Had the chain held. Fast forward-I returned 2 days later and made the purchase. Three days later, decided to have a reputable jewelry store assess the chain since it felt light. It was Hollow! When I brought the chain back, the rep told me immediately the only 14k solid chains were in the men's section; she apologized for the situation. Needless to say, I closed the account which caused a hit to my credit score. There was no misinformation, no communication issue. It was dishonesty at its highest!

Very large Macy store broken up on two areas with 2 floors each. Nice quiet shopping in a very…read moreclean and neat store. Found this Toys r Us area downstairs. Hope it was a little larger, but it had a few nice toys there.

We bought a mattress, box spring and frame here about 2 hours ago and the delivery men just walked…read moreout of my house after delivering AND setting it up! We worked with Scott Zemantic and told him exactly what we needed! I cannot tell you how great it was to walk into a store tell the representative exactly what we're looking for and not be pressured into spending a ton of money when we don't have to! That type of thing just doesn't happen anymore, i understand these types of stores want to sell as much as possible at one time but the customer doesn't necessarily like that very much. No pushy sales people here! very fast and easy just as it should be. We are very happy with today's purchase and will be back in a few months to buy a mattress for ourselves (today's purchase was for our guest bedroom) Thanks again scott!

Just concluded my purchase with the most pleasant and caring Lynn W. at this location. No pressure…read moreatmosphere and easy transaction. This place does not feel like a BIG BOX store.

I found this place on Yelp after I picked up a "free" chaise lounge. It is perfect for bedroom and…read morephotography prop. I knew I couldn't just take home because the item was heavy as heck and if I took home I would put off and procrastinate. Wilson is centrally located on Washington ave north haven. Owner graciously met me downstairs, removed item from my car and took the time to inspect the item and point out the "gem" I procured as he compared my lounge to the "prefab won't-last-five-years chaise lounges of today. He asked questions on where the item will be stored (high traffic va low traffic areas of home) and when i answered he provided a plethora of fabrics to consider. Most importantly, he did NOT expect full payment that day! Whew!! What a relief. Starting a new business is expensive so not having to make full payment before work commenced made my day. Chair is absolutely a transformation. Comfortable and I can't wait to use as a prop. Love the oatmeal color I chose.

My father had a chair that has been in the family for generations, in fact his grandad read him…read morebed-time stories in this one over 65 years ago. The years had not been kind to the chair, fabric needed to be replaced, padding worn and arm of the chair completely broken. Rich was great from start to finish. He was able to help us find the right fabrics and bring life back to the chair - looks good as new and still holds that antique quality they just don't make anymore! And a family heirloom should now see more generations to come. Thanks again Rich! Service and Skill are top notch. Rob