ALways a great experience at CT Mattress. Have bought mattresses there before and wouldn't go…read moreanywhere else. They happily return if a mattress doesn't work for you as well.

One of the best shopping experiences of all time. Caroline was wonderful. Such a great listener and…read morewonderful approach. So very knowledgeable. And most of all patient. I highly recommend.

I ordered $11,000 of product and it didnt have the screws needed to attach the two drawers to the…read morebottom of my bed because they were missing. The movers called support and he said that they would be sending the screws by Fedex and I should receive them within 5 days And to call back to send a tech over to install. Todays the 6th day and I haven't received anything so I called Bobs customer support and I was told it will now take 5 weeks. UNBELIEVABLE. I received no call or email about the delay or anything.

I purchased a sectional from Bob's in September 2024. From the beginning, the mechanism of one of…read morethe recliners was broke. After a repair person "fixed it", it still was not working properly and the chair was crooked. We looked at it ourselves, only to find out there was one screw holding the mechanism on and it was the wrong type of screw. What kind of workmanship is that? I did purchase the Goop warranty and submitted a claim because one of the sectional pieces is wearing. It is only one year old and used, maybe two hours a day. The fabric is wearing creating strings. My claim was denied stating it is "normal" wear. Why would anyone buy furniture at Bob's when after one year, the additional warranty doesn't cover unacceptable wear for one year of use?

"His clothes are dirty, but his hands are clean And you're…read morethe best thing that he's ever seen Lay, lady, lay Lay across my big brass bed" (Bob Dylan) Here's a bedroom confession. The last time we bought our bedroom bed was 30+ years ago. It had a no frills generic King sized mattress, two generic box springs, and a simple interlocking metal frame. That frame had recently started falling apart with increasing frequency, and the process of lifting a king-sized mattress and two box springs from the frame, figuring out how to re-lock the frame, then pile everything back was getting both tedious and tiring. So since that bed dates to the Bill Clinton presidency, we decided it was time to move ahead and get a new one. Beds, especially Kings, can be crazy expensive and hit three grand or more pretty easily. There are lots of mattress quality options, mattress "toppers", and frame and platform options. It can be as complicated as buying a vehicle. So, bearing all this in mind, we checked out two competitive stores yesterday. Connecticut Mattress was our second visit and we purchased our replacement bed there. We ditched the old metal frame for a sturdier platform, eliminating the need for box springs, and we splurged a bit by having the platform "tilt" at the head to make watching TV and reading a bit more comfortable. We went with a "firm" mattress we both test drove and liked. I want to acknowledge how helpful our Sleep Consultant (that's the title on her business card!) Joanne Wholley was. She was super knowledgeable, very patient, and had a great personality. She was the reason we chose Connecticut Mattresss over the competition. Pricing for the bed, platform, delivery, and removal were similar. But Joanne's counterpart at the store that will not be named was pushy to the point of aggressive, and miraculously dropped her quote by $100 as we told her we needed to discuss things and were leaving. So maybe instead of being in Avon, I was in Lourdes and unknowingly made a pilgrimage to The Miracle of the Mattress?

Best experience ever. Ann was amazing and I highly recommend going here. We saved so much money as…read moreMattress firm was going to charge us $3000 more than what we spent. Plus she was friendly, knowledgeable and gave us space. I will only go there from now on.

I went to the Manchester mattress firm and was very disgusted with the service so I called the…read moreEnfield mattress firm and I had talked with the gentleman named Gregory he asked us to stop in to discuss what I was looking for we headed over to Enfield and Gregory did not try to upsell me I told him what I was wanting and I wanted a mattress cover to go with the mattress he had then looked everything up and I had showed him what I could get it for online and he accommodated me I would have to say if you're looking for a bed or mattress to head over to mattress firm and Enfield Connecticut only on Wednesdays does Gregory work but I highly recommend him for his customer service his knowledge I give him an A++ rating. sincerely Robert P.

Wow I had such a pleasant experience with Dawn today!! She was so professional, she really cared…read moreabout my daughters comfort ! Got the best deal around! Beautyrest black! I recommend Dawn shes been in this biz for a longtime! She will steel your heart and get you a great nights sleep at a great price! Ty Dawn! Superior customer service at this store!

Blame at both ends, but I would have assumed as a mattress outlet, the appropriate questions would…read morehave been asked at moment of sale. Purchased a Full set and my "experience" did not include the possibility of a XL Full frame. Received the shorter of 2 (box and mattress) and loaded onto a guest room frame and I think I am all set. Did not notice it was short and went on with life. As a guest later pointed out, the box spring and mattress were short within the bed frame. I did not handle the initial complaint appropriately, but Jimmy was to check to see if there was anything he could do. Ghosted! Just noting for others......buyer beware and know what you really need.

I finally bought The Mattress I wanted for a long time and it's wonderful. Thank you Jimmy for your…read moregreat customer service. Dealing with Jimmy, the owner - operator was so easy and he was really real. That is so rare these days. There was never any upsell talk at all. I said what I was looking to buy and my options were laid out in front of me. My son and daughter also bought their mattresses from Jimmy and they couldn't be more pleased, they rave about the comfort and the quality of their mattresses and his prices are unbelievable. My kids had shopped around for a while until they found this place and no one can beat Jimmy's prices or quality. I highly recommend The Mattress outlet by Jimmy in East Windsor.

Very good over experience from first contact through billing and delivery / set up. Purchased two…read morequeen mattresses for different usage needs and was provided with appropriate selection advice. An order issue, created by myself, requiring billing modification and a second delivery was quickly and professionaly resolved. Delivery and set up was courteous, timlely and clean with no damage to walls, paint etc. Expense seemed reasonable given all the variables shopping this category. Add in a high level of customer service and I am very satisfied.

Stay Away from Mattress Firm....Purchased a Beautyrest "black beauty" and although the store has a…read more120 day return policy we noticed the mattress sagging badly at 6 months. Store was no help, referred us to Mattress Firm parent who denied anything was wrong and failed to either replace or refund so now we have a $4,000.00 useless mattress.

I went to Macy's to order a bedroom set because I wanted something well made and beautiful. I am…read more26 years old and have had it with flimsy Ikea and other cheap furniture. I wanted a set that would last for 20+ years and look good along the way. I knew what I wanted to spend and shopped accordingly. I went to the store in early July to get an estimate and an idea of the buying process and delivery. I was having some rennovations done in July so couldn't really buy right away--but I wanted to know ball-park how much $$ we were talking about. The sales woman was very nice and very professional--I really felt like she knew what she was talking about when it came to furniture and mattresses. I had to take one star off though because when I went in for the stimate, I told the sales-person exactly when I wanted to buy the furniture (end of July) so she got out a calendar to see what sales would be available and gave me an estimate. I am aware an estimate is just that--an estimate, however when I went back at the end of the month--the actual price was roughly $500 over the figure we had discussed. When I mentioned this she said something along the lines of "yeah that was then, this is now, sales change" well yeah...thats why you looked in the sale calendar originally!! So that was annoying, but I went ahead with the sale and was very pleased with my purchase--which was a king bed, king mattress/boxspring, dresser and 2 nightstands. I highly recommend the "Worry no More" warranty, I've already used mine--got an accidental stain on the mattress, the claims process was relatively simple and they sent someone out in a reasonable amount of time and she was friendly. The delivery process was smooth and the gentlemen were very nice and cleaned up after. Overall I am very happy with my new furniture!! I love, love, love it!!

Wanted a 14k solid gold chain during their Feb 2026 sale. The rep was informed at least 5 times…read moreand/or asked if the chains I was interested in were solid gold. I even told him I had to unfreeze my credit before making the purchase. If I opened a new Macy's account, I would get an additional discount. Had the chain held. Fast forward-I returned 2 days later and made the purchase. Three days later, decided to have a reputable jewelry store assess the chain since it felt light. It was Hollow! When I brought the chain back, the rep told me immediately the only 14k solid chains were in the men's section; she apologized for the situation. Needless to say, I closed the account which caused a hit to my credit score. There was no misinformation, no communication issue. It was dishonesty at its highest!

Nick from our store went above and beyond. I mean amazingly above and beyond. It was easily the…read morebest sales experience I've had and, considering the cost of the bed, is no faint praise. You should be very proud of him and I hope you see him as the tremendous asset that he is! Also, when I had to sign my papers at another location (Clifton Park), the salesman (young and a father of a young child is all I remember unfortunately) was also remarkably helpful. I couldn't believe that two representatives from the same company were so exemplary.

I hate buying beds and cars and haggling, but Steve and John were amazing. Steve is hilarious and…read morereally took the time to make sure I got the right mattress for me. I laid on a bunch of different beds and Steve just chatted and made me feel so comfortable. We talked about his family and travels and talked about me and what was going on in my life. It literally was like talking to an uncle. I picked out the bed that I wanted and told them the price I was willing to pay and John, the store manager, made it happen. I would highly recommend them!