Helpful and friendly staff, allowing customers to take their time trying things out. Ultimately…read morehappy with their store, and with my Casper Snow matress and Repose frame which I've now had fpor a month. Best sleep this 68 year old has had in decades.

sofa, chair and patio set ordered. Only problem was rude delivery man. Gary was very helpfulread more

We ordered a Barcalounger sofa on line with Gary. I have never done that before, but the process…read morewas easy and Gary was so helpful. After our couch was delivered, I noticed that the back pieces were not aligned. I sent pictures to Gary, he set up an appointment with a furniture representative who came out last weekend to see what might be wrong. An EASY fix. When they delivered the sofa, they forgot to add the two center legs that supported the middle of the sofa. I called to thank Gary for taking care of the issue. I love the sofa and I would definitely order again from Beautiful Rooms. Thank you for the great service!

I was looking for a zero gravity chair and went in with a chair in mind. Although I liked it when…read moreI tested it in the store, Jesse suggested that I try another chair that might be a better overall fit for my height, and he was right. They had a nice selection of styles, so I was able to find one that looks as great as it feels. Nothing beats being able to try before buying and the expertise of people who do this for a living to help guide you. 5 stars.

Who knew a stroll after dinner past this location would end up a real treat. My husband and I went…read morein after I saw the sign on the window about getting fitted for a pillow. I've been researching ways to support my sleep and just wanted to see what tangible options I could explore. The store is under new ownership and the new owners are the most pleasant people. Julian, Dee Dee are new to the area and were so informative and Juan from corporate also educated us. We were able to demo the leather Zero gravity chairs, the office chairs and then the massage chairs. There are so many options. We never think of our backs until there is an issue and I saw this place as a preventive as well as a supportive necessity. The value is an investment and my husband and I are considering our needs. He walked in tired and some foot pain and walked out saying he felt energized and no more foot pain after a short demo. I suggest people to stop by because you never know.

zero stars, bad business, horrible customer service, sorry dalene, just calling you out, fitting…read moresince you never returned my calls either! so, cheap, yesssss, it was a warehouse. shitty product, double yesssssss! should you stay away????? yesssssssssssssss serves us right for thinking a company stood behind their product, dalene obviously doesnt, so maybe you shouldnt STAND on theirs! (OMG, im so good with yelpuns!) history. wife went looking for a new floor several months ago. she did her due diligence going to ANY flooring store in connecticut and landed on a few options, this seemed to be the most appropriate. seeing that we were on a budget, went to try their warehouse in hartford. getting in isnt easy, you need to make an appointment, but so it is sometimes. mike met us out there a couple days later and answered our questions, pretty hands off, but available should we ask anything (should have asked do you stand by your shitty product!) found something we liked, biggest concern was keeping it under 3 a sqft and loaded up the minivan (they did help us bring it out to the loading dock) and we loaded up out 700$ of new flooring and brought it back to the house. we unloaded, let it acclimate and then off to install, and curse, and lots of cursing!! the product kept breaking with little effort, after 8 (EIGHT!) boxes worth of attempts, we figured out this wasnt going to work. either the product snapped with install, or it popped apart if we could get a line done. finally after DAYS of effort down the crapper we knew this wasnt going to work and we needed an alternative. let me also put this in writing, this is a warehouse, its final sale. silly us as we assumed it wasnt going to be broken from the go, so in this case, i would have expected some sort of consideration, maybe just take back the unopened product, sure we were going to eat the 8 boxes of broken attempts, but at least its something back for money basically left to burn on the front lawn. ultimately we went with costco, yep, they sell flooring. Life Pro Tip, if you pick it up, its way cheaper then shipping (about $2.50 a sqft). after getting their product, the LVT snapped as it should, and off we went, took about 4 days non stop to get it installed, but 3 months later, still looks fantastic and better yet, we realized it wasnt our ability, it was Dalenes inferior product. well, as you would expect, we tried for MONTHS to get ahold of the GM, no returned calls or emails. i gotta tell ya, shocking considering how 'great' they were with follow up before they got our money. I even went into the manchester store and spoke with brian, he assured me someone was going to give me a call, only fair and respectful (his words) well, 3 weeks later, im still waiting and since they dont care, i figured i would share with the fine viewers of the internet. still looking for a flooring company? try costco! I stand by my flooring review (ok, i did use it twice, but its clever!)

Just the perfect spot to get affordable padded carpet squares…read more For all of you with children or pets know the headache of spot cleaning and going through many rugs and carpetting due to pomegranate juice stains and marked territory.. I'm talking about my daughter here.. just what was she thinking is beyond me. Any trip to a Home Depot will leave you broke not to mention we should all try to support our local small businesses, as in what is left of them here in CT. Dalene Flooring Outlet Center has a great selection of tile, wood and carpet choices from basic to unique. Michael Leite was knowledgeable with a no fuss easy attitude. He was helpful without crowding me or trying to push a more expensive product over another. Offered a discount as I choose to purchase a padded carpet square to ease the hurt on my wallet without any haggeling or other sales gimmick which was much appreciated. You can't go wrong checking out this place if you are in need of decent flooring wether its for your businesses or residential and you want to stay cost concience. Located straigth off the Brainard Airport Road exit off 91

I have used this place for several years. They have more recently increasing their prices on a…read moreregular basis. So that is motivation to get my things out of there ! I do not enjoy being taken advantage of!

The price gouging is absolutely insane. Had stuff in storage here for 2 years, the first manger…read moreassured that our price would be locked in. When the price went up and we called, we were told that manager no longer works there and he lied to us. Rather than apologizing and taking accountability for a manager that THEY chose to hire, they pretty much said kick rocks‍ price has risen at least 2x if not 3x in the 2 years storing stuff there. Facility really isn't maintained all that well either. Quality has only gone down as the price just keeps going up.

From first seeing a dining room table and chairs in a friends' home in Arlngton to occasionally…read morestrolling through the Boston Boylston Street showroom and then finally buying a platform bed with storage drawers, I have been impressed with their furniture. So much so that when I knew I would be moving into a new home in a retirement community west of Boston, I knew it was time to buy two nightstands to go with the bed. The Memorial Day Sale mailing made it happen. Fast forward to move-in date here where I discovered to my dismay that the wall for the bed wasn't wide enough to accommodate the new, as yet undelivered, nightstands! Scrambling th the help of my niece, I found two others on their website that would work. But would Pompanoosuc Mills honor an exchange of two custom made nightstands for these different ones? They would! Understandably they voiced a wish I'd realized this sooner--as did I, of course. The new nightstands won't be delivered until the first of the new year. But that is a very small price to pay for being able to deal with a company that has truly bent over backwards to keep a customer happy. Beautiful furniture made by a beautiful company staffed by beautiful people! So looking forward to getting the new nightstands and so thankful for all at Pompanoosuc Mills.

This is another great day, my end tables that I had made to order for my bedroom set arrived…read moretoday.The former nightstands I had already had , needed to go! Now the furniture made for the living room and bedroom are all custom sized beautiful cherry wood furniture from Pompanoosuc Mills. Now my bedroom and my living room are gorgeous ! Thank you to the master builders at Pompy! Sue Treadway, Avon CT

I went to the Manchester mattress firm and was very disgusted with the service so I called the…read moreEnfield mattress firm and I had talked with the gentleman named Gregory he asked us to stop in to discuss what I was looking for we headed over to Enfield and Gregory did not try to upsell me I told him what I was wanting and I wanted a mattress cover to go with the mattress he had then looked everything up and I had showed him what I could get it for online and he accommodated me I would have to say if you're looking for a bed or mattress to head over to mattress firm and Enfield Connecticut only on Wednesdays does Gregory work but I highly recommend him for his customer service his knowledge I give him an A++ rating. sincerely Robert P.

Wow I had such a pleasant experience with Dawn today!! She was so professional, she really cared…read moreabout my daughters comfort ! Got the best deal around! Beautyrest black! I recommend Dawn shes been in this biz for a longtime! She will steel your heart and get you a great nights sleep at a great price! Ty Dawn! Superior customer service at this store!

Excellent customer service at the East Hartford location! Everyone makes you feel welcome as soon…read moreas you walk through the door. They were patient, honest, and completely transparent with their valuations. I didn't feel pressured at all, and I walked away very pleased.The selection in the store was also impressive. I will definitely be back!

I have gone to Tom's multiple times and always a good experience. Price quoted for gold and…read morejewelry was on target and friendly service. Had old currency and looking for honest assessment of value and no problem there. I recommend and will go back.