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    P.C. Richard & Son

    3.1 (78 reviews)
    Open 9:00 am - 8:00 pm
    Updated a few days ago

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    21 days ago

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    9 months ago

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    10 months ago

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    3 years ago

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    2 years ago

    Wonderful customer service- fast easy and informative. Always love coming here my favorite place for appliances and electronics!!

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    3 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    Thank you for comments and stay safe during these trying times!

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    11 years ago

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    14 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - P.C. Richard & Son

    Review Highlights - P.C. Richard & Son

    I recently bought some appliances from PC Richard and Kevin at the Manchester location was great to work with.

    Mentioned in 3 reviews

    Read more highlights

    Best Buy

    Best Buy

    2.3(86 reviews)
    0.1 mi
    $$

    Five stars for the West Simsbury Geek Squad! The team is incredibly patient, knowledgeable, and…read morealways hopeful when tackling our tech issues. They are excellent listeners who quickly figure out the problem and create a solution plan that actually works. We use them often for our phones and desktop, and the supervisor always goes the extra mile. We honestly don't know what we'd do without them--three cheers for this friendly and skilled team!" Cindi from Avon, CT

    I bought the new meta glasses from here and they were the wrong ones but I took them out of the…read morestore and called my dad to see if they would work he wanted the tinted ones he said no I went to try and return them still sealed and the manager said no after opening the box in front of me and saying there were finger prints on them and where not the ones that they sold me are you fucking kidding me the. Proceeded to talk to customer service on the phone in the parking lot for 2 hours and they told me to go back in the store and talk to the manager. After about 20 minutes of online and In store managers talking to each other the In store manager said that he would just prosess the refund if I hung up on the online one so I did and then he made me wait at the store counter for 15 minutes while he whent in his office and talked to the other employees, came out and said I can't do anything I'm sorry. So now I am left with a $400 paperweight and no options left if you ever choose Best Buy use online.

    Photos
    Best Buy
    Best Buy - How the item was priced in the store

    How the item was priced in the store

    Best Buy - This item rang up for $199.99

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    This item rang up for $199.99

    Marc's Appliance Warehouse - showroom

    Marc's Appliance Warehouse

    4.0(22 reviews)
    11.3 mi
    $$

    I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

    My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

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    Marc's Appliance Warehouse
    Marc's Appliance Warehouse
    Marc's Appliance Warehouse - Storefront

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    Storefront

    The Home Depot

    The Home Depot

    2.4(40 reviews)
    1.0 mi
    $$

    I choose Home Depot over Loews and other stores because of the customer service I can get here…read more The selection comes a distant second, even though that's incredibly important too. My latest experience was to purchase both a ballast and T12 lightbulbs. I'm not afraid to ask for help and say I don't know something. I didn't even have to wait, someone came over and offered to help me. He told me where I could find ballasts and even said they are giving them away. He tried to first find me something on clearance as he wanted to save me money. When the one I was looking for was not there in clearance, he me the right one, which was about $18. I was looking for LED lights, but he convinced me that this might not be a good fit, today, because they were new and have not come down in price. This light is at the bottom of my stairs and won't be used often so I'll give it a few more months before I address LED lights again. What he gave me was the ability to get my bottom of the stairs lights back, not just a product. Home Depot does it well and that's why this is my home store for hardware.

    First of all... Richard in appliances in Manchester is great! Knowledgeable, friendly, and…read moreprovided us with many 'tips'. He was the reason we decided to purchase the refrigerator here. HOWEVER... delivery was scheduled... the driver called at 11:45 to tell us they would be there in 20 minutes. At 12:00 I received a text stating "they could not complete our delivery" and someone would call to reschedule. WHAT?? Well apparently, due to a storm, there was a tree down on a street in our neighborhood (not ours) and the drivers chose not to detour the ONE MINUTE it would have taken them to go around the block. They just called 15 minutes earlier... they couldn't call me back??? I immediately called the delivery number they gave me and was told the drivers could NOT turn around, and the next delivery date was several days out. I went above and beyond to prepare for this delivery... even putting the old refrigerator right by the door for them. The drivers must be in the business of losing money for the company... after this debacle we immediately cancelled the order and purchased elsewhere.

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    The Home Depot
    The Home Depot
    The Home Depot

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    P.C. Richard & Son - electronics - Updated May 2026

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