This review is for the Metro by T-mobile on 8626 Jamacha Blvd. Yelp doesn't have this one on the maps yet. I went in there today looking to get a phone for my teen daughter, knowing she doesn't need Amazon prime, i wanted the $50 plan due to unlimited talk and text. After rep asked if it was my first time there and answering yes, he said i could not select the $50 plan, that it needed to be the $60, just cus of rules. I told him i had a bad experience before at sprint and i didn't want the same thing to happen, he said not to worry, that i just needed to come in next month and THEN change my plan to the $50 plan. I looked at his name tag, it was blank. So i did not catch a name, but my receipt says "EMP ID: ZEKE..." I was a little iffy about the whole situation, but my teenage daughter needs the cell phone ASAP due to traveling in a couple days. If it wasn't because of this, i would have left to another store. We begin the process and he's activating the account quickly, asked me for a 8 digit pin to have on the account. I asked about auto pay, he said system was not working. A person walked in to make a payment, he handled that quickly. Then another person came in and was waiting for him to be done. We were done shortly after.
I got home and tried entering my information online and apparently it was incorrect. I had to call customer service, Haydee assisted me and she was amazing! She explained my PIN was all scattered, that i almost got it right, i told her that's not what i provided to the rep, this is when i started to get irritated, she asked me a security question, and i told her i haven't created any, well the store rep created one for me, and i asked about the whole plan needing to be the $60 due to me being a first time customer, she said no. She kindly switched me to the plan i wanted and she set me up with auto pay, she stayed on the phone with me until i was able to see everything online. I took the survey to rate her after the call and she got her 5's. This rating is for EMP ID: ZEKE.
I work in a sales environment myself, and i understand there's a goal at the end of each day but this kind of service where you're being told you need to purchase a plan you don't need just because i am a new client and those are the so called "rules" is not okay. If this post was to be shared with ZEKE then man, i hope you switch your sales technique, and know that all this ends up biting you in the behind. read more