These guys are the best! They have gone over and beyond to help me over the years…read more After quite a negative experience with a major cell phone carrier I found Platinum Wireless and I'm regretful I didn't try them earlier. On one of my lines I'm now paying for a month what I was paying for a year.

The GOAT! Go here for literally anything phone related. I will come back every time.read more

Not the best place…read more My phone back screen was cracked so I came here to get it replaced. It was about $200 to get the screen changed. I got it changed and came back a few days later because I dropped it. I didn't even drop it that hard and the screen still managed to crack. I had to pay again to get it replaced. When I received the phone back, they cracked my camera lens.... I confronted them and they said they didn't do that. Thankfully I took pictures prior to the service and I showed him that it wasn't cracked when I dropped it off. They eventually replaced it for free but didn't even own up to their mistake and got petty. Few months past and the screen cracked even worse. I know I shouldn't be dropping my phone but it happens. At the same time, I shouldn't have to be paying so much money for bad quality. I wouldn't come here again...

Went in with a Ipad that was not charging and the girl assisted me asap and later found out it was…read morethe cable. Very helpful

I reached out through yelp and was quoted $120 cash for a screen replacement. Which was much lower…read morethan other places I've reached out to. The only thing is there is no product guarantee. This is explained prior to receiving/paying for service. But the reviews and past customer happiest led me to come here. I was also told I would be given the opportunity to test the screen before paying to ensure I was satisfied. Located in Westlake, once you get to the front door of the building it's a short easy walk up upstairs and it's the first office on the right. I signed in, he told me a few housekeeping things to be mindful of after the phone gets repaired. I dropped off the phone and it took no longer than 15 minutes. The screen worked great! Very responsive and felt like a brand new phone. I tested it and happily paid. I would not hesitate recommending people to come here for iPhone repairs. Easy consultation, fast service and good communication.

I met with Khan today less than an hour before closing and he was able to take me in and fix my…read moreiPhone screen in less than 10 minutes. He was very kind and made sure that I understood the process and any subsequent notifications that may happen after I get a screen replacement from a non-Apple provider, which are temporary and harmless. He also let me check for dead spots on my phone just in case. TLDR: very helpful and detail-oriented, would highly recommend!

New wireless and smoke shop in Daly City, looking good. iPhone, iPad repair available here…read morerecommended.

From the owner: Smoke shop , e cigarettes, vapes , and more . We fix iPhones and iPads. read more

Fantastic service From Omar greeting and conversing with me…read moreto Paul repairing (and a good price) Definitely will be back and refer so glad I decided to use Paul's service

Paul did amazing ! Despite the holiday circumstance he pulled though for my s7 edge!…read moreThank you so much for the great work!

Despite the 1.5 avg star rating, I'll double up and give it * * * three 3 stars as being "okay" /…read more"OK" which is average and no complaints of major note. The only thing I can say is they're under-staffed. The wait for service to speak to someone is ridiculously long. I think we had a 30 min quote to wait to be served and we gave up and left, then got an alert like 2 hours of waiting had we stayed. I blame the volume more than the employees and the customers probably tend to have tech issues and need hand holding and a lot of explaining. I also feel the employees are under pressure to "UPSELL" service plans, accessories and negotiate customers into upgrades while dangling a lot of confusing offers that might sound like cost savings or free gifts (like an iPad or Apple Watch) but you end up paying more monthly and if you stopped, analyzed what you're be paying over the course of the months and months of increased payment plans fees, your annual costs and lifetime expenditures for that "free" gift or upgrade probably wasn't / isn't free and you paid more than retail for what you thought was a freebie. So, in other words, don't be impulsive to agree and analyze (do the math and break it down yourself) what the "deal" entails. Let the buyer beware.

Grossly understaffed. Excessive wait times - be prepared…read moreto wait 2.5 hours or more. And with an appointment, 30 minutes or more. A One Talk line added to my account without my knowledge or consent and was only rectified when I contacted Verizon customer service directly. Entire experience was a drag.

Very professional and thorough. Had my iphone 11 fix. Bad battery and screen. Job was well done…read more Highly recommended. Pricing was awesome. And you know he was explaining things so well. I'm sold. Definitely going back. If needed. Check him out!

Roy was amazing, fast and very helpful. He fixed my PS5 HMDI PORT in less than two hours.read more

I purchased the $25 unlimited plant, which included unlimited data on December 26, 2022. I did not…read moreactivate the sim until January 7, 2023. I did not notice the data did not work until the next day when I went out. I contacted customer service via chat, who keep direct me to test and troubleshoot my iPhone. None of the attempts worked. Then, I requested a refund, the customer service told me to call the number to request the refund. I called the number; then, another customer service asked me to go over the test and troubleshoot again. I explained that I had gone through the troubleshooting step already. However, the cs still force me to go through that step again with the reason it is the procedure. Then, they denied issuing a refund due to the date of purchase being outside of the time range, which did not work. According to the law, Boost Mobile failed to provide unlimited data, which they market, so they must issue a refund or customers can legally sue them. After several transfer phone calls for approximately 2 hours, I finally can get my refund and they cancel the account. I had to run to T-mobile immediately. Strongly recommend avoiding the scam.

(English and Spanish) Thieves. Go to WalMart or BestBuy. The location charges $24.99 for a SIM…read morecard ($5.00 at WalMart/BestBuy) and $25.00 for activation ($0 at WalMart/BestBuy). The location will try to trick you into purchasing a unneeded phone/accessories through pressure. Avoid this location, for the families sake unless you have to much money and want to donate to such bad professionals. (Inglés y español) Ladrones. Ve a WalMart o BestBuy. La ubicación cobra $ 24.99 por una tarjeta SIM ($ 5.00 en WalMart / BestBuy) y $ 25.00 por activación ($ 0 en WalMart / BestBuy). La ubicación intentará engañarte para que compres un teléfono / accesorios innecesarios a través de la presión. Evite esta ubicación, por el bien de las familias, a menos que tenga mucho dinero y desee donar a esos malos profesionales.

We recently came in as we had the family plan which also had insurance for our phones when one of…read morethe phones was lost. Felix was our Customer Service represwentative when we arrived at 5:30 PM on a Thursday. After reviewing our contract the phone in question Iphone 14 had 9 more payments left and we decided to get a replacement which is a refurbished 14 rather than pay off the remaining 9 installments and then incur the cost of getting the latest 17 phone. The replacemwent phone took a bit longer to receive but when we got it on Monday, we made an appointment to get it set up as we still had questions regarding if we could turn in the replacement and get the newer model 17 at a reduced cost which was not the case. Unlike previous reviews for this location, 5 stars for both appointments and visits and I suspect that many of the negative reviews are during times when AT&T have a promotion in which this store and other stores get really busy with very long wait times.

We entered the store on May 3rd in the afternoon to inquire about upgrading our phones. The female…read moresales associate immediately informed us that no phones were in stock and appeared unwilling to assist us further. We then asked which other store we could visit to check availability, but she was unable to provide any guidance. When we inquired about going to an Apple Store, she stated that we could not proceed there because a code was required, which she was unable to provide. We ultimately went to the Apple Store, where we had an excellent customer experience. AT&T should strive to employ staff who provide a similar level of service.