this company accuses customers for damaging the modem, even though the modem was in perfect…read morecondition when I returned it they are charging me $79 for a modem that I did not damage. They believe UPS at UPS and drop it but I know UPS had lots of family members work for them. They drop them all the time and that's what caused this damage so I will be leaving T-Mobile because the customer service sucks. The Internet sucked and I don't even wanna deal with my phones with them anymore because they are calling me a liar they call me a liar saying that I damage mode when I did not, poor poor customer

Stopped by the T Mobile Store on Woodland Ave in the Wyomissing Shoppes looking for a new…read morePhone Carrier. The Customer Service Rep for T Mobile ; Jineylis; ( Hope i spelled that right ) waited on me. She was knowledgeable; polite; and answered all my questions pertaining to my new phone plan. Having worked in Customer Service in various Industries and sectors during my Employment Career; i can recognize an Outstanding Customer Service Rep and Employee a mile away. With Customer Service in 2024 America severely lacking; or nonexistent at all; it is encouraging to meet a Company Rep that represents her Company well; and provides a hassle fee experience in obtaining a new phone plan.

I've had service electric for many years and I am not happy with the service anymore!! I had…read morepixelating and codes coming up on certain channel which the codes are 225 or 227 and I had a guy come out and check everything out only to tell me to get TiVo and people I know they were out of service for 3 days and I am sick of paying a bill that doesn't have the quality and I am on a fixed income and can't afford another increase with bad service!!

very good quality of service. And they work till midnight to fix a cut cable in the road due to…read moreconstruction. The "other" company (Windstream) you would be waiting a week till they fix it. I know, as I have had both companies and hands down Service Electric is tops. They are local and you talk to local people, not someone with the name of "Bob" from across the ocean in India somewhere.