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    AT&T Store

    3.0 (4 reviews)
    Open 10:00 am - 8:00 pm

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    Verizon

    Verizon

    2.3(4 reviews)
    0.0 mi

    Verizon I will be contacting The Better Business Bureau on you. You are a fraud. My mother has been…read morewith your company for over 50 year. She has home and a cell. Phone. She went to to upgrade to a Android and they refused to do so. Verizon is treating her with NO RESPECT.And I have had enough.

    The Hamburg, PA Verizon Store- absolutely needs to get a new manager. As their current one named…read more"Ky" has absolutely horrible attitude and Ky seems that he really doesn't want to help people at all. After how he treated us today, from beginning to end of our visit, everything was unnecessary and unacceptable! I am 33 years old and I have been customer service industry since I was 16 yrs old and I have NEVER wrote nor made a bad complaint against anyone in my life. My boyfriend and I went into Hamburg Verizon store today for some much needed help. As we were confused with this brand new galaxy phone that my boyfriend purchased only 4 days ago at a Verizon store. We realized the brand new phone hasn't been receiving any incoming texts from any type of phone, for the last 4 days but was still able to send out texts. Even as frustrated as a customer would be at the moment, my boyfriend stayed pleasant as he tried to explain to the store helper what was happening with his brand new phone. After asking Ky at verizon what he can do to help with this weird situation? Immediately, the customer was cut off before he could finish his sentence with Ky saying "can I tell you", in a patronizing voice. As the conversation went, the manager was consistently assuming what we both were going to say, giving us attitude for no reason, increasing his attitude as he talked with us at the desk. We never once insinuated the phone malfunction was Ky's fault, just needed help from someone at Verizon. Ky's response to helping customers is to charge you more right away and hope it fixes your phone. We felt the customer shouldn't be charged more money for this new phone malfunction since it's BRAND NEW PHONE. Plus Ky even said he wasn't sure if it putting in new SIM card would fix the phones problem but he was happy to charge for a new SIM card to test it out. I also asked the guy to just put in a complaint/concern on customers file for the phones problems it was having to help reach out someone further for assistance. Which that request seemed to make the manager angrily, for some reason, when it was only a simple ask and wasn't against him originally. With the extreme rudeness that was giving as his "customer service", we have never ever received such poor service from such a petty person that calls himself "a manager". We seriously have never had to walk out of a store before this, but we felt like it was needed. NOW, after we had to walk out of the store to leave from the conversation with Ky, since he wouldn't stop patronizing us. The galaxy phone has completely stopped working with all calls and all texts. Dont go to Hamburg Verizon store Unless you want your phone messed up more.

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    AT&T Store - mobilephones - Updated May 2026

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