this company accuses customers for damaging the modem, even though the modem was in perfect condition when I returned it they are charging me $79 for a modem that I did not damage. They believe UPS at UPS and drop it but I know UPS had lots of family members work for them. They drop them all the time and that's what caused this damage so I will be leaving T-Mobile because the customer service sucks. The Internet sucked and I don't even wanna deal with my phones with them anymore because they are calling me a liar they call me a liar saying that I damage mode when I did not, poor poor customer read more