I've had SECTV fiber Internet service for a little over a year now. No issues until July 22, 2026 when we lost Internet completely. It's still down 6 days later with no end in sight. All we get told is they are working to restore service with no idea when it'll come back. Can't work from home. Can't stream TV. Can't use a computer Unfortunately we're all stuck with inferior service provider choices due to lack of competition. Day 6 and counting. Terrible and inexcusable service, or lack there of. I can barely send this review because my cell phone service is mostly non-existent here at home without Wi-Fi. read more

We've been customers for almost 30 years, but I've about had it with Service Electric!! For months, our internet would drop several times a day. It took multiple calls and two visits before they could get it to be somewhat reliable. Now, the telephone service has been down for four days. The best they can tell you is "the database has to be rebuilt". Why do they have to rebuild. Haven't they ever heard of having a backup copy? We're starting to look for an alternative system because they've become terrible. read more

I have been without phone service for 5 days. When I call (with a borrowed phone), the line rings and rings. Then I get a voice telling me no one is answering, so they are going to hang up. Is that any way to run an airline? read more

The worst I ever had. Bad internet always has problems and no one answers the phone. Back to Xfinity!!!!!!

I wish I could give them a potato as a rating. I just moved to the area and only had Internet for a week before a system downage across the board, said on the website that it was all back up and to contact them to get the issues resolved. It's been days now of going back and forth with them to get a technician out to fix this issue, I feel they lie to you and make your life hell on purpose. I was told that they need to have someone call me to set up a technician if it's after 4. They never called me. I called them and they told me I need to call before 430 that day. Well I call them as asked and I'm told the system is down and that I will need to try the 9 to 5 window for the next day. Every single time you call this white***** company they have some excuse or bull**** on why they can't fix or even help with a damn thing. They always say Oh tomorrow, then tomorrow comes and it's still oh tomorrow or another excuse. This is not my f****** problem. So fix it. read more

I've had service electric for many years and I am not happy with the service anymore!! I had pixelating and codes coming up on certain channel which the codes are 225 or 227 and I had a guy come out and check everything out only to tell me to get TiVo and people I know they were out of service for 3 days and I am sick of paying a bill that doesn't have the quality and I am on a fixed income and can't afford another increase with bad service!! read more

I've had quite a few outages over the time with them. They always blame the customer equipment and say I need a new modem or router. Out of desperation I would usually buy what they were selling but it never lasts too long and I've retested every router that they made me replace and they always work fine. I finally upgraded to their fiber optic system and it wasn't noticeably faster even though I pay for a high tier service. When they installed it they did not follow the plan that the installer and I agreed upon and the installation is substandard. They are essentially a bunch of individuals running around making promises but, since the upper management is so poor, nothing is followed through. There is no accountability and they don't even tell the customer why the service is out. The fiber system has been out since thursday evening and they apparently have no idea how to fix it. Today is Saturday and 2 people in this household work from home. Service Electric Birdsboro is going to cost my wife and daughter their jobs if the internet is not restored by Monday and it's very dubious whether they can find an outside contractor smart enough to fix the software. read more

very good quality of service. And they work till midnight to fix a cut cable in the road due to construction. The "other" company (Windstream) you would be waiting a week till they fix it. I know, as I have had both companies and hands down Service Electric is tops. They are local and you talk to local people, not someone with the name of "Bob" from across the ocean in India somewhere. read more

I got rid of your overpriced internet service a couple of years ago after I asked customer service if they would match the $10 a month for Verizon WIFI and they wouldn't come down a penny. Made me feel that they didn't care of I was a customer or not!!!, and now that you did away with on demand and pay per view and didn't bother to reduce my monthly fee, I am having dish tv installed on Monday and then adios SECV. YOU Are a greedy monopoly and I'm done with you! read more

Worst experience of my life - thieves in my opinions. I prepaid, had over $200 on the account as prepaid. Canceled my service & needed to return equipment that I had to rent from these jackals - equipment over 2 years old. CRAPPIEST INTERNET SERVICE EVER - insisted that I needed their plumes - course that's another fee!!' They said I couldn't get my refund of overpayment until I returned equipment. Packed it up for return, and 4 months later, I call to say I never got my refund. I'm told I never returned equipment and once they get it refunded on its way. I was surprised about non-return, but found the bag in the roommates car - took it back to them same day. Got a check for under $30! What the actual $?$! THANK THE LORD that Xfinity got rid of the monopoly - Service Electric had a strangle hold on customers!!! Crappy customer service - long wait times when trying to get service, and constantly trying to upsell for no good reason. read more

i had cable issues in birdsboro so they installed fiber which is no different with service. they said my bill would go down and it did for a month and now it's back up again. we installed fiber for my dad and they never gave him his Wi-Fi password and now we can't get into anything. Thinking about switching to Comcast. What a joke read more

This is the best internet service I have had in over 20 years. And their customer service is top notch! They are truly amazing!! I work from home so any disruption is an issue. read more

Great customer service and great technicians, but lousy, overpriced internet. Every time we call, they tell us "everything is fine on our end", like my own eyes don't know what they hell they see when I run a speed test. We pay for 200mbps every month and we don't even crack 20 anymore. I can't even stream a show on Netflix without it buffering every two seconds. I play games online but I'm constantly lagging and getting kicked off servers and out of parties. I would rather have DSL than this so called "high speed internet". Calling this high speed internet, is like calling Taco Bell authentic mexican food. I'm about ready to rip out our modem and chuck it onto 322. Maybe if an 18-wheeler runs over it, it'll get a better signal read more

Service Electric Cablevision - This is our typical internet speeds anymore. Bullshit - Television Service Providers Near Me - Birdsboro, Pennsylvania

"Incompetence" is the 1 word description i would give this company. Having lived all over the north east (literally every state from PA to ME) i have dealt with lots of isp's and this is by far the worst i have ever seen even if i go back to dial-up days. The intermittent signal loss you see the other reviews talking about is 100% real yet apparently also 100% acceptable to these jerks. Their rates are also disgusting because in most of their service area they ARE the only game in town, literally twice the price for 1/3 the speed you would get from a REAL service provider. The fact that they know they are the only game in town allows them to hire the most obnoxious, snotty, dismissive, degenerates they can find to handle their support calls and as such their customer service is abysmal. There REALLY needs to be some sort of oversight in situations like this, such a huge number of people shouldnt be made to suffer charlatans like this. I am literally moving back to NY because in 3 places i have lived in PA i have had to deal with service electric and i would rather pay the higher taxes than deal with these pieces of trash. read more

Trying to find out if Fiber is available on Huffs Church Road today. Spent 20 minutes waiting to get someone on the phone he couldn't answer me transferred me to the construction dept and I got hung up on.. read more

I hardly ever call Service Electric but today I am because I can't get one of my TV's to work. To get someone to answer my phone call to the company is practically impossible. One would think a communications company would have an ample amount of technicians answering the phones. This call I am making right now has gone on for what seems like an eternity and still no one has answered. read more

Recently, the internet speed quality has dipped down IMMENSELY. I am a gamer, who relies on a steady connection and a low ping level. An average ping level would be about anywhere from 0-50. During times when I am playing, the ping shoots up anywhere from 500 to 5 freaking hundred thousand. The streaming speed quality is even worse. Youtube videos, most of which are maybe 1 to 5 minutes long, take far longer to load. I am lucky sometimes to even see the page load up. If you want quality internet speeds and connection? Service Electric is definitely not the way to go. read more

If I could leave a zero star I would. People you should find another cable company, this company DOESN'T care about there customers. I have had years of problems with them, they tried to tell me it was my T.V'S, my cable but I had an outside company look at my cable and T.V.S they said it WAS THEIR cable NOT my cable. It took them weeks and months to start to fix the cable and yes they still haven't fixed it completely. Now they are raising the prices and even now charging for the DTA boxes which you need to see the tvs OH buy the way your flat screen tvs are CABLE ready ! This company is ( more yes money and the H _ _ _ with you read more

The 40/50 mb internet service is only so-so for two users in the household, each with a computer, plus one TV. When the TV is on, the computers are not in use. We have periods where we will experience many brief (15-30 secs) interruptions in service -- not only annoying, but sometimes disconnects zoom and other meeting set-ups. Then a perfect week may follow. But the 40/50 is supposedly more than adequate for our level of use, according to ServicElectric. So why the drop-outs? In addition, YOUTUBE TV has begun to fail in its streaming with a little too much regularity. It is not a brief stoppage; it lasts hours, sometimes days. I would avoid Youtube TV. They've raised rates, added meaningless trivial channels, and now service is declining. read more

Service electric is absolutely the most pathetic provider out there. four years of service with them and have had nothing but issues. 1) service call for no internet - tech came out and replaced box that was all no trouble shooting or anything was there 10 mins ( called back an hour later still no service) 2) 2 weeks after call- replaced splicer for cable and internet ( was told the last tech was an idiot) still has not fixed issue 3) another service call #6 cable boxes are not working- was told these are old boxes and I need to swap with newer boxes- this is 3 months after switching to them 4) still shitty internet service - replaced wires on my street - and was told that should take care of it and will not have an issue- ( i was out of internet for 2 weeks- no credit) 5) Got deployed- asked to freeze my account- was told sure when I return to call and they can unfreeze it. ( came home to a $800 bill service was never frozen and of course no record of me calling 6) reinstated service - low and behold cable boxes do not work again 7) Car accident - was in a coma for 2 months- again family called and explained the situation- was told I have to call to put hold on account ---again charged $450 8) final straw - 2 of 3 boxes fail to work again...called to end service was cursed at and told It was my fault the boxes failed!!!!!! Well the boxes and modem are sitting in my driveway waiting for them to come get them. I called T-Mobile for high speed internet and is night and day......and the best part it is $175 cheaper. Service electric in Birdsboro is horrible and crooks....shop around read more

The service tech guys are very nice and personable. Greg came out today to fix our Plume and was a really helpful and pleasant guy. I think they are understaffed, which gives them a bad reputation, as getting ahold of customer service for repairs can be difficult. read more

Like there services. They are equal to comcast for sure. I perfer a smaller company that isnt a huge corporation !

Worst Customer Service & Provider. I have no other option in my neighborhood but them & they are ripping everyone off. My internet connection is extremely slow & also dropping constantly & they have the worst customer service. If you have any other options in your aerea I reccomend that you stay as far away from this company as possible. read more

Ok this is just for the fact they have a DATA CAP for internet. The customer service is at least 3 and the tech reps are 4. I gave one star cause a "Home Internet Provider" has a Data Cap. This is the first time dealing with Issue. I have been looking at usage every hour getting stress about. It is unbelievable and really unacceptable they put a Data Cap in. My family steams every thing. It is ridiculous thing to worry about. I cannot just relax. read more

Why is there no competition for this company I can't way till Fios moves in here! The worst slowest internet and worst cable tv!! read more

There is 4 inch bullet proof glass and an armed guard in that office. Any equipment returned goes through a bomb box. That says a lot about a cable company. People lose their minds over shitty service or very little help. read more

We had issues with our internet a lot over the past few months. Shout out to their technician Justin, who came out on time this morning and rewired our cable due to squirrels, etc over the years. Took the time to explain everything and made sure it was all good before he left. Working great and a big thank you to him! read more

I love Service Electric. I've had nothing but good results when needing service and/or information. Everyone I've talked with has been pleasant and helpful. I can't imagine going anywhere else for this kind of service. read more

Had internet through them for many years and you don't get close to what you pay for. Their customer service is a joke. Like the other review said if FIOS ever comes into the area they are in trouble. read more

I've recently received a bill with over 100$ in data overages. After agreeing to update the package service electric was only willing to credit me half. I refuse to pay these overages, and it is sad service electric would rather lose a customer and not receive any payment then credit me this and upgrade my package. On top of that offer no such packages of unlimited data are offered in order to avoid this scenario from happening again! I am usually a supporter of small business but see as how you draw up the contracts to keep Comcast from giving service to my area is pure price gouging. It's sad to see your business model practice such unfair treatment towards your customers. I'm going to send my internet deprived kids out with flyers next week and try to petition this ridiculous situation. Flying hills includes cable and because I refuse to pay the overages you shut off my cable too. Which Inpay through my rent. I've never been this dissatisfied with any company I've ever dealt with. read more

Its disgusting to think about this company. They have a monopoly in this area, the residents have no other option, and this company is committing fraud. I pay $75 per month for 15mps and that is never provided. Their customer service is awful. Pennteledata is the actual ISP which they then sell to Service Electric who then tries to short sell their customers in order to make a profit. Again, its disgusting! read more

Worst cable company ever. Unwilling to work with you. Takes away you access of online payments, in order for them to be able to embarass you and make you call in every time. would never recommend this cable service and has pleanty of friends in the area not happy with them as well. Step up your custoemr service and grow a heart already... read more

Service Electric Cablevision should be required to remove the word 'service' from their name, as it is misleading. I suggest they change it to No Service Electric Cablevision. I can tolerate having to call during 'bankers hours' wait for a tech who will inevitably write that the service call that was 20-30 minutes actually lasted for an hour. I could tolerate those things if I could actually access the Internet. My connection speeds are often excessively slow, to the point that I either am unable to connect or I so frequently lose my connection that I am unable to WFH. At this point, No Service Electric Cablevision, is costing me time (buffering and dropped connections) and money (missed deadlines). This is the type of poor treatment that inspires change. I'll deal with big business as long as I don't have to deal with incompetence. read more