My Verizon iphone was not holding a charge well and had several other issues which were beginning…read moreto interfere with normal usage. In visiting Donta at the Harleysville location my dreaded fears turned into an experience well worth having. Donta was very personable and especially knowledgeable, professional and efficient! He offered numerous options, explained so many things and setup and transfer went very, very well. I left having made a very special new friend and with remarkable savings!!!

The customer service with Justin went over & above helpful. He was patient and very knowledgeable…read moreabout answering multiple questions about the new iPhone & older iPad I have. Helped resolve many issues I was having.

Extremely professional. fast service and very friendly…read more Highly knowledgeable and customer service is one the best i have experienced with cell phone service. I recommend this store over any in the area . This is an actual verizon store and can solve any issues. I will never go to third party verizon shops again . This is a real corporate store .

I went in to get a phone for my daughter . I was told the iPhone 14 was free with the new line and…read moremonthly charge of $40. When I received my bill , I was charged for the phone and the plan $80 a month . All lies . I have now spent two hours two occasions to have this adjusted . I have been Verizon customer for over 20 years . This is my last plan with them .

I purchased a new google phone on August 31 2023. I did all the things needed to get the discount…read morethey told me would get. The installment price was supposed to to 10$ monthly after discount from 20.43. After 2 months still no sign of discount. Went back to store and told might be another month or 2. After talking to robot agent online today for 45 minutes directed to live agent after waiting 15 minutes and spending 30 minutes with him was told had to go back to store. That was wrong phone they gave me should have been google7 pro discounted not google 7. Went to store this morning Dec. 26,2023. Was told nothing he could do. Sorry for mistake but am going to end up paying 360$ more than was told over life of installment. He couldnt exchange phone or honor what was told because was 4 months ago. A classic run around I have been with ATT many years in fact just switched to their wireless internet. Will def rethink when contract up. AVOID.

Be very careful of the upgrades and promotions at this store! They will tell you that with the…read morepromotion that your monthly bill will actually go down so you end up with these ghost lines on your account and when you call ATT to remove them, they tell you that they are part of a promotion and can't be removed without a fee - I have two lines that I can't remove unless I pay 400$ and 500% respectively and my bill did not go down. Just be careful and call the ATT number for confirm all upgrades and promotions to confirm new costs. My mistake, fell for it twice, but they know exactly what they are doing and the ATT main number confirmed that they get commission on those upgrades and promos. FYI

I went into the store as instructed by T-Mobile customer service to get 12 months of billing…read morestatements. When I requested the statements they stated they could only provide me with 3 months. I asked why I was told by customer service to come to the store then. That is when Jarra got aggressive and started to curse at me. See video attached of Jarra's manager tell him not to tell me to "get the f**k out". I would not recommend going to this store and I recommend management does something about Jarra's actions.

Stopped in to change my service over to T Mobile and upgrade my phone and was happy to have Nate &…read moreMelissa behind the counter. They were extremely pleasant, knowledgeable and most helpful. So glad there is a local Harleysville T Mobile store with exceptionable customer service.

05/22/2024 was told ups needed a signature in person and I have to be home between 11:45 3:45 and i…read moreneed to wait and by 3:45 I receive a message from ups my phone has been delivered...never signed anything. I called the store and ups to tell me that I received it,when I said I didn't the manager (Tiera) asked for my id to just scan it and tell me it's reported stolen now!! And no response from customer service. So disgusting and lies from each person who was helping.

12/24/19 I can't tell you enough how much I HATE shopping…read morefor phones . It always takes forever and yesterday was no exception. Really the worst part was the wait. I did enjoy the service of being able to be free to put myself on the waiting list and walk around the shopping center. Anyway I went back to the store after about 45 minutes because the estimated wait was 49 minutes. I still waited at least 10 minutes. Of course I come to find out that the text service was having issues so notifications failed to go out. Ugh of course. Anyway the time when you finally got to see a t mobile employee wasn't bad. The person who helped me did not tell me his name but he had beautiful sleeves of colorful tattoos that I openly admired. He was awesome and answered all my questions. I have a love/hate relationship w Apple but I upgraded to a lavender iPhone 11. I appreciate the ease of use but I hate Apple in other ways. I'm just glad I'm done with phones for the next glee gears. And- I even lived to tell about it! Merry Christmas to me

Dave did a great job, thank you for going over everything with me until I understood.read more

had an amazing experience thanks in large part to the knowledge and patience of Lawrence!read more

Ordered a battery weeks ago. Haven't received. No one will answer an email or chat. They have my…read moremoney, where's my product? I do not recommend, feels like I've been scammed.

They don't respond to repeated email complaints about a defective product. Case-Mate Tough Mag Case…read morefor iPhone 8. 2 broken portions and aged, whitened plastic

As a long time (25 year) Verizon customer, I never thought I would switch, but after talking to…read moreDaniel C and finding out how great the network is on AT&T I decided to make the change and I'm so glad! My service is wonderful, and Daniel is so knowledgeable! He gave me so much information. I was stunned by his expertise! He's a new rep and with his knowledge you would think he'd been working for AT&T his whole life! If anyone is looking to make any kind of change or purchase any accessories or upgrade a phone, I would absolutely send them to Daniel! He's intelligent and sincere and never pushy! I can't recommend him enough! In a world where customer service seems to be fading these days, I would run to this store!

I've never experienced customer service so poor. The salesman sold me on a good price but I never…read moresaw it in my bill! And in trying to solve the issue, I lost many hours on the phone waiting on hold and getting the runaround. Very happy to be leaving if I ever get someone on the phone to unlock my device!!!