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    Metro by T-Mobile

    3.0 (2 reviews)

    Services - Metro by T-Mobile

    Telecommunications

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    Nationwide Network Services

    Nationwide Network Services

    (2 reviews)

    We moved from Maui to Santa Fe, NM a few months ago. We thought we knew what remote meant, being…read moreon a rock in the middle of the ocean 2,478 miles from LA. Well, 9 miles from DOWNTOWN Santa Fe (the capitol of the State of New Mexico...that's in America) we are virtually cut off from the rest of the world, when it comes to communications. There is no cable. There is no DSL. There are no wireless signals. We are only 9 miles from town but cutoff from the world. So, I thought. Then I found Roger. I found Roger thru Google (when I was at Starbucks). I sent him an email and explained the situation. He responded in just a few minutes. Within 24 hours Roger presented several alternative options including T1, T3, fiber and cable. I had a preconceived bias towards cable (speed and bundled services). Roger got a major cable company (who would not respond to my own requests) to design and estimate burying cable to our location. I passed on the $382,000 cost. So, Roger organized a number of T1 and T3 bids for us. We are up and running on a dedicated T1 and it is great to be part of the real world again. Roger made this happen. He has the connections. He has the knowledge. And, he is a bulldog when it comes to getting things done. As the telecom manager at the T1 company said to me, "Roger is a great partner." So true. So true. I learned a long time ago to use professionals when there is heavy lifting to do. That includes lawyers, accountants, consultants and Roger! We are pleased and recommend him without hesitation.

    Roger, I just wanted to thank you for the prompt, dedicated…read moreservice that you always provide me in dealing with my clients telecom and internet needs throughout the past several years. I am always impressed at how quickly you get things done and in every instance there has never been any other competitor that has even come close to offering the pricing and value that you have always provided. You have certainly earned my utmost respect and I feel like I can always count on you to come through with exactly the right solution. Your ability to understand the needs of my clients and provide the services that target their needs is un-paralleled. Thanks again for all that you do and I look forward to many more years of working with you. Simply put "You Rock!!" -Troy Dixon - CTO Southeast Datacom, Inc. http://www.southeastdatacom.net

    Verizon

    Verizon

    (42 reviews)

    $$$$

    Negatives - The wait times are definitely long. Not enough staff. I am a new customer to Verizon…read more I am in my second month of service and was double charged for a month of Netflix. I went into the store to get clarification and spoke with Kyle the store manager. He agreed that there was an overcharge and had to call their customer service number to get a credit. It was a simple under $20 charge but it felt like the customer service person on the phone kept needing an explanation. He came back an offered $15 and asked if I would settle for that. Of course not if I overpaid $19.50 I should be refunded $19.50. It felt very offensive ( Kyle was great ). Positive - I had walked out the door after waiting for a little bit and realizing they were quite busy, Kyle came out and got me and said I was up next and he could help me. He was not only able to help me, but also was able to help another lady that had been waiting to get a new phone, while he was holding on the phone line for customer service. He showed exceptional multi-tasking and customer service skills. I actually have found every employee I have encountered in my last 2 visits very polite and attentive in spite of being short-staffed.

    I needed to turn in an old iPhone and get help with better internet. The employees were wonderful…read more Sure, it took awhile but I had lots of issues. I watched a manager with new trainee and he was patient and a good teacher. I' e had two bad experiences at the other Verizon/Vitra store in Grass Valley. I'll only go to this store.

    Verizon

    Verizon

    (24 reviews)

    First I would like to say that I was not looking forward to going to this store as I too had a bad…read moreexperience in the past there. However, my phone had started to initialize after a fall and did not complete reloading. I arrived at the store and saw two employees helping other customers. From out of the back came Trevor to help out my wife and I. She had an issue with an app trying to gain control of her phone and mine was a brick. Trevor started working both phones at once, clearing my wife's phone in under 3 minutes. Mine took longer, but he was able to get it setup to where when I would log into my Gmail account my phones info would be reloaded and I would be back in business. Unfortunately Gmail 2 step verification ask you to check your phone to log in. Phone was still a brick, NO FAULT of Verizon or Trevor. I had to have Gmail use my backup email account which took 5 days to confirm with Gmail. Once I was able to log into Gmail I could activate my phone and recover my info. I am back in business. Thanks Trevor and Thanks Verizon!

    The customer service I received was outstanding. Seth helped me open an account for 4 phones. It…read moretook a while as would be expected with 4 phones to load. Seth worked effectively and was able to answer all our questions. He is a very friendly guy and professional and knowledgeable in interactions with customers. I greatly recommend this business. Verizon also has the best value in cellphone service.

    Metro by T-Mobile - mobilephones - Updated May 2026

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