I recently visited Verizon to upgrade from an iPhone 14 to an iPhone 17 and trade in my old device…read more What should have been a simple process turned into an incredibly frustrating experience. We were working on factory resetting my iPhone 14 for trade-in, but because I was connected to unfamiliar Wi-Fi and had certain security settings enabled, I was told it could take up to an hour. The employee then suggested she might be able to speed things up by doing something from my new iPhone 17, which had already been fully set up and had all my data successfully transferred. After entering my password a few times at her request, she removed the case from my new phone and told me everything was done. That's when I realized she had factory reset the brand-new iPhone 17 -- the one I had just transferred all my data to. I immediately asked her to pause and make sure we could regain access to the 17 before wiping the 14, since any data not backed up to the cloud was still on that device. Despite this, within minutes both phones had been factory reset. At that point, she began asking other employees how to recover at least one of them and restore my data. After about 30 minutes, we finally made progress logging back into my iCloud. However, she was only able to restore my cloud backup up until the previous week, meaning anything not backed up after that point was permanently lost. She then began setting the phone up again for me, but the process took far longer than it should have because she repeatedly inserted herself into a separate conversation with another Verizon employee and the customers he was helping. Instead of focusing on fixing the mistake, she prioritized telling stories. At one point, I watched my phone go to sleep because it had not received an action from her in so long. What should have been a straightforward trade-in ended with me losing recent data and sitting through my brand-new phone being completely re-set up -- a process I had already completed days earlier -- while waiting several minutes between each step. Extremely disappointing experience and a serious lack of attention to detail. When it comes to handling customers' personal devices and data, a much higher level of care and professionalism should be the standard.

If I could leave zero stars, I would. I'm not sure what's going on with this Verizon store, but my…read moreparents have gone in twice in two days and were met with impolite, brash, and completely unhelpful employees. For comparison: I live in Menomonee Falls and had a great experience at my local Verizon. The staff there were exceptional when I needed to transfer my phone and start a new account with my husband. My parents were trying to be added to that same account and were told they could go into any Verizon store to complete the process. Last night around 4 p.m at the Appleton calumet location , a male employee told them he didn't have access to help them. I was on the phone during this conversation, kindly asking him to assist them, since they're not tech-savvy and needed guidance. He told them they'd have to come back after I sat on hold for hours to get the transfer processed--then they could return the next day to pick out phones. They went back this morning, only to be treated even worse. A blonde, heavier-set female employee said to them verbatim: "I'm not talking to you guys anymore. I won't say another word." This was in response to simple questions they had about how to get new phones. Completely unacceptable. I've since learned I can't make them account managers until 7 days after the transfer, but my local Verizon rep, Eric (who is incredibly helpful), explained that employees should be able to assist over the phone if needed. The behavior from the staff at this location was rude, dismissive, and unprofessional. This store clearly has a pattern--after reading other negative reviews, it's no surprise. The woman my parents dealt with at 9:30 a.m. today should not be working in customer service at all. My parents live two hours away, and I was relying on this store to help them in person. Instead, they were disrespected and left frustrated. I ended up ordering their phones online--clearly the more efficient and courteous route. Verizon, do better. This store and its management need serious attention. I told them to not go back to that location!

I went in Sat (yesterday) because I lost my phone & couldn't remember my password. I was told I…read morecould buy and new phone & if I found mine I had 30 days to get a refund. Was told the only fee would be $50 for a restocking fee. This am I found my phone and brought it the new 17 iPhone to return it and activate my old phone / receive my refund. I was told today it's impossible to return the $1,000 fee. I was not happy and called customer service, the rep through Verizon was helpful & told me to go back to the store as they can refund me. The "manager" was extremely rude to myself and the Verizon rep. She even told me they would not help me & told me to leave, even after the Verizon rep was willing to walk her through the process. I have never been treated so poorly by any business & will be taking further action.

Worked with John K today and this was by far the best customer service I've had in forever! He took…read morecare of me and my needs and I left there so happy! He's a gem and went way above and beyond to make my experience amazing! Thank you John!

Just the most awful service by ryan...he clearly was being lazy bc system was slow so said he cld…read morenot really help me but when he asked rep next to us who was helping couple the rep said well i just waited when he asked him what he did...not ryan ...pretty much get out...anyway long story but the guy is arrogant, belittling, and real jerk...yes jerk...he looks you up and down and i guess i did not fit the look of anyone who thgt worth helping..tt guy named michael after on phone to report...said thats terrible was going to tt ryan right after and then call ne bk...nooe no call nothing.. alm just lies and creeps who do not care Walk away find another place but nit here...just jerks

I went in Monday December 22 to upgrade from my iPhone 13 Pro Max. Sat down w an associate and…read morewanted to upgrade to the iPhone 17 pro max and it didn't seem like an issue. the guy went into the back grabbed a phone and watch and convinced me to add the watch to my plan. Apparently you don't activate your new phone or anything in store anymore so I had to go home to do so, which isn't an issue. I got home, opened the iPhone and started the transfer process and it went great. A little while later on that night I noticed I had received the pro model not pro max like I had asked and was told I was getting. Fast foreword to the next day and I went back in after work and explained the situation, the worker went into the back to grab the iPhone 17 pro max but they apparently didnt have any. The worker informed me of that which wasn't a big deal, I'll go to a different AT&T store to get the correct model that I had asked for and was told I was getting originally. The worker then informed me that since the box was opened and I had used it (there's no way to tell which model was in the box to me, no markings of the model) that I would have to pay $50 for a restocking fee or something along those lines. I was immediately upset, I had just been lied to about getting the pro max version originally (store didn't have any) and was convinced into adding the Apple Watch to my plan w the new iPhone. The original worker must've known they didn't have the pro max and still proceeded to move along w the upgrade and convinced me to get the watch also to get a sale and cut of commission on the sale which was messed up from the get go. I do not recommend this store, they do not care if you get the correct phone you're wanting and then will continue to screw you out of money for a return on their own screw up. I will never be returning to this store and am thoroughly upset with how they handled everything. I'd give a 0 star review if possible. Horrible customer service and horrible service handling their own screw up

I didn't get the guys name that helped me switch over today but a great big Thankyou for your great…read moreservice!!! Much Appreciated. Sandy Schaub

From the owner: Visit the T-Mobile store in Appleton and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3719 E Calumet St Ste 2 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Terrible company after 8 years plus paying my bills all on time no problem for 4 lines, had a work…read moreinjury and hardships, they were the worst to work with even more terrible than credit card companies and with that being said I paid off all that was owed, I was told that if I paid this 350 plus bill I'd be up to par, then another bill came, then another for 220 plus, even though all our numbers were ported out to another carrier they chose to keep ​charging me and after reviewing all the BBB similar issues I BELIEVE THAT A CLASS ACTION LAW SUIT needs to be brought upon US Cellular. I will reach out to a specialized class action attorney to get the ball rolling for all the victims including myself for what they're pulling. I hope your company goes to shit. Looks like you're on your way!

Ordered home internet with US Cellular. Have had good luck with the phone service so I thought I'd…read moretry the internet. WHAT A HUGE MISTAKE! There is NOBODY ELSE in my household and I don't game. My internet apparently ran out of available data for the month and now I can't so much as watch Netflix. When I tried to cancel they told me I only had 15 days to return my router and now in order to cancel I have to pay them $300 to purchase their router. I had no idea their service was going to stink until day 28 when they turned the data faucet off. STAY AWAY!

Canceling my wifi was a 1 hour phone call for no reason, & returning equipment I waited over an…read morehour with 2 people in front of me at the Appleton location when I arrived. Do NOT recommend. If you're returning equipment just figure out how to mail it. We switched to AT&T fiber for better pricing (consistent, at least) & customer service. Workers seem fine it's not them entirely it's the company. Don't do it, go with someone else. Not to mention their service is inconsistent and about 1/2 of the speed you pay for. Don't do it.

After decades with Spectrum and extortionary costs, along with dismal in town (Appleton) speeds…read more(contrary to what they advertise), we finally switched to TDS. Our monthly cost have gone from $250/ month to $50 a month which is guaranteed for 2 years. We still get all the streaming services as before (using Roku stick for both services.) Best of all our internet speed has gone from 60-75 Mbs to 500 Mbs upload as tested with a speed tester. What's really unbelievable is that we waited so long to do this. And having to going in to the Spectrum store in Appleton (which is mandatory to discontinue the service) we did not complain and were friendly, being happy to be rid of this costly and terrible internet speed service. The agent on the other hand looked like he was a ticking time bomb ready to explode at any second. Even though it was a terrible visit experience, we were just as happy coming out of the store as going in, being relieved at having made this switch.

Absolutely the worst company. Billing problems, customer service problems and very difficult to get…read morein touch with a competent human being to resolve issues

Customer service is ridiculous. Amazing how you can sign up for any service online, but you have to…read morecall to drop any service. Huge run around just to drop a bad service. What's not to like?