Finding reliable computer services is challenging and computer/IT related issues are frustrating. I am not minimizing the review below, but in my experience, a lot of people think some software issues are a very simple fix when in reality, troubleshooting/repairing isn't a science.
I work at a small business in Brentwood that falls into the "financial services" category, more or less. They've been using Parker Consulting for years and I started using them by default when I joined the firm. I'm thrilled with Parker. I've worked with other IT firms in the past that weren't nearly as diligent about responding to requests, ensuring critical data is backed up, and just being available. We have scheduled, weekly onsite visits but even when we've had emergencies, they've been able to assist me. I'm speaking about midnight website outages. Just today, our server was malfunctioning. We were down for about 20 minutes but they were able to get us back up and running without even coming onsite. Also, one of our execs just had a virus on his computer and lost 10 years worth of data. Everything was corrupted. It took over a weekend to get everything back to normal- they had to reinstall the operating system and then all the software programs then finally migrate all of his data (mail included) back onto the machine but they did it with nothing being lost.
Doug/Terence/Keith/Ashley/Sean are all great to work with. They're responsive, polite, friendly and personable. They aren't condescending when you have a "dumb" computer issue. They're also a great resource for new software. We've gone to Keith many times for solutions to company problems and he's always had suggestions of new programs to try.
Another benefit I've found in working with Parker Consulting is their ability to remote in and assist me with my computer troubles. Whether I've been home sick needing to remote into the server or at the office having issues with my print drivers, they've been able to remotely assist me which definitely speeds up the repair time because they don't need to battle LA traffic. I definitely recommend Parker Consulting. They've been really good to me. read more