We sent our Meta Quest 2 headset and controllers at their request in to be repaired. They said it couldn't be repaired but they would offer us a replacement for $159.00 since the other was not repairable. We bought the replacement headset and when it arrived our controllers were not with it they sent just a headset which is useless without our controllers. We have made multiple attempts to get our controllers back. We are told they were lost in their warehouse and we would be contacted via e-mail by their "internal team"! After weeks of waiting and multiple attempts and hours chatting on line with Meta Quest Support we finally received an e-mail that there was no update on what happened to our controllers. This company stold our controllers and refuses to return them. It has been a month now and all communication has stopped from them. All we are asking is that they return our controllers! Now! read more