While shopping and trying on items over her clothes in one of the aisles (since they have no dressing rooms and a very strict no-return policy), my teenage daughter temporarily misplaced her cell phone (which had its ringer turned off) and was incredibly distraught thinking it had been stolen. When I told the manager who was walking the floor, he didn't seem to care whatsoever and had an attitude of "sucks to be you." Although he wasn't particularly busy, he expressed zero concern or interest in helping us locate the lost phone. After finding the phone on our own (thankfully!), we checked out and paid for our numerous items.
Upon arriving at our next destination, we realized that, while desperately searching for my daughter's phone, we removed from our cart a toy that we intended to buy for my young son who has special needs. Realizing that we forgot to buy this toy that was so important to him, we hightailed it back to the store in order to get there before the listed closing time, which we DID.
However, unfortunately, they locked their door EARLY. Because I saw two cashiers still at their registers, I knocked on the door for assistance, and a female cashier yelled back that they were closed. When I tried to explain that we just wanted to very quickly buy a particular toy for my son that we had inadvertently left behind and, more importantly, that it was still about 5-6 minutes BEFORE the stated closing time of 6 pm listed on their door, she totally blew me off.
When I knocked on the door once again and asked if the manager might allow me to come in to quickly buy the toy since they were still supposed to be open, the manager immediately stormed over and angrily scolded me through the locked door, saying that "HE" (it was actually the female cashier) had ALREADY told me that they were CLOSED. When I explained that I had arrived 5-6 minutes BEFORE their stated 6 pm closing time, he ADMITTED that THEIR clock runs "fast," but still REFUSED to let me in to buy that single item. He claimed that the registers were "closed" (even though those two cashiers were clearly still standing at their registers). I even offered to pay cash for the $2.98 toy (thinking that the transaction could be processed later if the registers were truly "closed"), to no avail. I was truly shocked by their horrible customer service, especially since the manager KNEW and even CONCEDED that it was not yet 6 pm.
Because I live so far away and the store was closed the following day (Sunday), it is not easy for me to simply come back first thing when the store re-opened. Frankly, if I had truly arrived AFTER closing time, then I would not have expected them to re-open the store specially for me. But since I had arrived 5-6 minutes BEFORE closing time, I don't think it was unreasonable for me to expect the store to still be OPEN. At a minimum, I certainly did NOT deserve to be yelled at and scolded for expecting the store to be open during the business hours THEY list on their own door. So humiliating! If anything, they should have apologized for closing EARLY and tried to accommodate me or at least have tried to be COURTEOUS and PROFESSIONAL about turning me away instead of yelling at me and scolding me, especially since I did ABSOLUTELY NOTHING WRONG! read more