I was reading all the reviews and got discouraged to even contact Mesa Utility. But i had to in order to get Water. I can say the first experience on the phone was outstanding . I created a little issue and had to get of the phone and call again. I was hoping i get the same Person since it was a really positive call. But I didn't get the same person. But to my surprise the second Lady was just as polite and helpful I can't understand the bad reviews I also believe it is about how we approach People on the Phone. If we all kind to each other life is beautiful Thank you City of Mesa read more

So my boyfriend had a bee in his bonnet and decided to visit the code enforcement office here in Mesa. Shockingly enough I already had a vision in my head how the visit was going to turn out and I was exactly right lol! However the person that he wanted to speak to was supposedly " In a meeting " she walked right passed us it must've been a quick meeting that she asked the little guy to come out and get his ear torn off by my boyfriend but I give the guy credit he took one for the team was nice, smiled , listened and sent us on our way only to probably run out of the office at 5pm to hit happy hour from his very trying day working for the city of Mesa AZ. read more

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I had to call about getting the stuff in my name after my grandma passed & Janaye (i'm sorry idk how to spell it) was extremely nice & helpful with everything from the very beginning of the phone call to the very end. Thank you for the help. She helped me get what I needed done. read more

This review is for the City of Mesa Business Licensing office. It covers many contacts in person and by phone. It has been with numerous personnel. My own experience is with state, federal and military. This increases my appreciation and respect. I am not aware of any setting more helpful, friendly, clear guidance, patience, simple, consistant over the years, informative, respectful. A number of times they will walk you through any aspect. This person sees them as realistically serving the connected needs of the City of Mesa! read more

All the staff here are so wonderfully nice. They helped me and guide me through every part of the process. Nicole was so nice on the phone and helped me out in person with my business licensing. Rita was soooo sweet and helped me with my utility account. Also Happy Birthday and thank you again! read more

We at Moondance Townhomes HOA 7006 east Jensen st mesa 85207, The Trash Truck Drives Fast, slids Tires, We Have new Streets and The Driver Is Rough on Out Streets, We ask To Have him Slow Down, and Respect our Community please Signed Joey Dial read more

City of Mesa is allowing flight schools to continue to open while knowing they are spewing TOXIC lead to everyone beneath their flight path. I have reached out to the Mayor, Councilmember GoForth, the FAA, the EPA, news outlets, surrounding elementary schools, as have many of my neighbors and everyone is ignoring this massive problem. Not only that, but we are being exposed to decibel levels 5x the legal limit. I was born and raised in Mesa. I've lived within 5-7 miles of Falcon Field my entire life. We built our home and moved here 2 years ago and it wasn't even this bad 2 years ago. They've allowed 5-7 new schools to open in 2 years, making it SEVENTEEN flight schools operating out of FFZ. It sounds like we live in a WAR ZONE. It starts as early as 4AM and doesn't end until 1AM. We have ZERO peace and quiet, there are no less than 20 of these loud, noisy, toxic lead spewing planes in the sky at once circling our neighborhoods over and over. It's not safe to allow these pilots to rein and get their flight hours above heavily populated communities and schools. The fact a different plane zooms by every 30 seconds is alarming and it's only a matter of time before another accident happens. We are being abused with this noise decibel level, poisoned by the toxic lead from the 110LL Avgas, and put at risk of them crashing every day all day long. We are sick and tired of it and Cify of Mesa is profiting off of this continua read more

Mesa City Government - Public Services & Government Near Me - Mesa, Arizona

Shutting most major streets in downtown Mesa for 6+ hours for a marathon is stupid. Made it very inconvenient for the 99+% of those of us that were not participating. Move it to outside the downtown areas. read more

Worst service to try to turn on or stop services. The Mesa goverment and anything tied to it is a disaster. Trying to turn on a utility service should be easy. no one should have to sit on hold to turn on a service! Mesa you are so wrong and bad! They charge for credit checks. The website is a joke. Grow up and get your website up and running. Stop driving your customers crazy. Outdated, over priced garbage! Beyond wasteful with their schedules. New management needed ASAP. Poor service and bad business. read more

Worst service, charge so many fees and you sit on hold forever. When you get to speak with representative they are unprofessional.

At the recent Martin Luther King Jr Parade event on 01-20-25, a City of Mesa Special Events Supervisor, Tiffany K., came to my aid when I fell and lightly injured my hand and knee. She assessed my injuries and then radioed for Mesa EMT to assist with my minor first aid care. Tiffany brought over a folding chair and had me sit in the chair until I was released by Mesa EMT. Her swift attention and her reassurance that I was okay made me feel comfortable and cared for. Both Tiffany and Mesa EMT's genuine attention allowed me to bounce back and participate in the parade and enjoy the parade as if nothing happened that morning! Thank you very much Tiffany and Mesa EMT! - Paula Streit of Mesa, AZ. read more

On December 2024 somebody dump their cats in my mobile' shed. The mother cat and four kittens. I have been trying to contact all the rescues or anybody that could help. I found out the city of Mesa just got a new trap Noodle and release program so I called them and this lady named Shannon told me that I need permission from the mobile home park owners to get into the program. I talked to Mar management and told them what was going on and that I wanted to have these cats fixed before they reproduce of course. So they send me a letter stating that I have permission to do this. Half an hour later mar management call me and said that I cannot do that. Somehow Shannon call them and make them change their mind I don't know what she said to them. Mar management also told me that now I'm going to have to pay for the cats leaving here . So why does the animal control person that runs this program Shannon did this!?? Animal control isn't supposed to help straight animals? Well the cats are here outside and they're going to reproduce because I really cannot pay for pet fees for animals that I do not own. ( I would but I'm poor) Can somebody tell me why Shannon did this? Isn't it Mesa animal control supposed to care for animals? Why is a person like this working there? SHANNON SHAME ON YOU! read more

One of the most grossly incompetent public officials I've ever experienced. I was bullied, lied to, antagonized, harassed, humiliated, treated like trash, scum, and the gutter. There are so many wrong things with the Mesa Police and the Mesa Fire and Medical. All the staff gain up on you and don't care about you. I was singled out and hopelessly abused out of greed to make money off of me. Mesa Police, the Mesa Fire and Medical called 911 without my permission, I never wanted/needed to go to Banner Desert. I told the Mesa public officials I need Food and Water. The Mesa Marathon had no food during the race. Every runner knows that food and water are better nutrients than a stupid IV. The public officials didn't care how I felt. It's a shame that they only serve themselves. I've filed a lawsuit against them for negligence and emotional distress. I'm staying away from this city for their abuse against civilians. read more

Horrible garbage service. These people are worthless. Didn't pick up my recycling and yard waste because they are lazy and useless. High taxes for horrible service. read more

Absolutely horrible customer service.. just extremely rude. If I could.get someone else to pick up my garbage believe me I would

Horrible customer service. It's ashame they are a monopoly and we have no other choice for service of water and waste removal. They are unprofessional and charged me for a residence I wasn't even in. Absolutely the worst. I wish the very worst for them in every way possible. They should be a shamed of themselves. I would be embarrassed to work there read more

City of Mesa Gas has awful customer service. They are rude and im pretty sure falsifying records. They claim I didn't shut my service off when I have been in a new home for 2 months and are refusing to do anything about it. If I could give no stars I definitely would. read more

Solid waste department has decided to save some money and start replacing the black, blue and green barrels with significantly lighter weight barrels that have lids that no longer close when they are emptied. However, the bigger problem is the wheels fall off. I have had the black barrel replaced three times in a row for that reason. There doesn't appear to be any explanation when asked why these barrels are so junky. They also only replace these barrels on Mondays in my area and trash pickup is on Wednesday. So that means I have to figure out what to do with my trash for 5 days because they won't take the barrels if they have anything in them. I am told by the operator that answers for City of Mesa solid waste department that that's just how it is now. The barrels coming in her much cheaper, lighter weight and she gets numerous complaints about that very issue. Seeing how my tax dollars go to the city for these services, they should be doing a better job instead of trying to scrimp on a product that is so necessary. read more

Mesa City Government - Public Services & Government Near Me - Mesa, Arizona

I just got off the phone with City of Mesa Water department. I was trying to get information on how to change the name on the account, because my mother was the account owner and she passed away. I was trying to explain why the bill wasn't paid because her bank account was closed and it was on autopay. The customer service person was so rude and kept telling me in a loud voice that the account payment bounced back and we needed to pay the amount or water would be turned off. I kept trying to explain that is what I was trying to do - get information to put the account in my brother's name because he lives there. She kept talking over me loud. Where is the compassion and understanding that customer service should have. When my mother passed away the last thing I was thinking about was the water bill. Seriously you need to train your customer service people. read more

City of mesa government? more like city of mesa cartel! I am in the unfortunate position of owning a rental property in the city of mesa. Apparently, the city notified the tenants to take care of the weeds on the property, maybe they did maybe they did not I don't know because the city never notified me nor the property manager of any issues although they had my address on file as well as my phone number. Fast forward 1 year, the tenants have moved out and we have a new tenant in place. The city of mesa slaps a civil citation on the property door as well as at my personal residence (which is not in mesa). The civil citation states you are COMMANDED to pay a $500 fine for blight and failure to remove weeds from the landscape? I legit though this was a scam, I called the code compliance officer and was greeted by an extremely unpleasant individual by the name of Jennifer pittmann. I was confused as to why this $500 fine was posted to my door, after all, this was the first time I had received any notice of this issue. She lectured me and stated that several notices were left... I tried to inform her that those tenants to whom the notices were being left had moved and they never let anyone know of any notices. She claimed they sent a process server to my personal residence 7 times (ok whatever). If that's true this person never left any indication that they had stopped by and *gasp* I work for a living, I don't sit at home waiting to answer the door for process servers or solar salesman. I tried to ask another question and Jennifer stated you have to pay this fine or take it to court... wow ok, I was confused and trying to figure out a way to resolve/prevent a problem... guess I gotta go to a "hearing" to do that, guess that's what I'll do. Hearing... what a joke, this was no hearing, the judge/pimp hand of the city allowed the city to present evidence against me, and confirmed that I had to pay the fine... The evidence I submitted was ignored, I was not allowed to present my side of the story; when I tried the judge interrupted me and stated that I had to pay the fine. The call was disconnected after the judge issued the threat "if you do not pay the fine a lien will be placed on your property and you will be taken to collections. Wish I could give some sort of useful info to help others, but unfortunately, I have no idea how to avoid this, just avoid mesa I guess read more

I recently had question about my water bill and called the city of Mesa with my question, only be continually being placed on hold in the middle of my question. And when she returned on the line she was argumentative, combative and unresponsive. She would not listen to my question, until she completed her speech which was not addressing my needs and she knew that!! Terrible customer service, just because you work for the government does not give you right to rude read more

I came down here to set up an account for water and sewer in our new home. They wanted me to come downtown and pay a deposit of $210.00. I thought that was a little over the top. When I arrived the office is set up like a bank with multiple windows. There was only one person at one window so I got a served right away. The woman at the window was very pleasant and got my account set up in minutes. After taking my deposit she reassured me that I would get that deposit back when I end service. I think the customer service is great, but the deposit fee is outrageous. It should be half of that at most. read more

Terrible service for Business owners for the state of Arizona!! They are not issuing the Re new TPT license for 2020 until January 2nd. Even if the renewal was paid with ample time. They havent even mailed them. This causes disruption to business owners and puts a halt To businesses paying Licenses and taxes. Theyre excuse is that their system has not rolled over and that they are being bombarded with renewals. Something you think they would have been prepared for because it happens annually. I even went in person to get my tpt license copy since it never showed up in the mail. The representative at the counter simply said OK when I told her that this was terrible for a business owner, just chewing her gum! BAD FOR ARIZINA STATE DOR!!! read more

If I could give City of Mesa water a zero I would. Talked to "Frankie" yesterday because my daughters water was shut off and he talked so fast we couldn't understand him! He was the most condescending, rude and un empathetic person we could have spoken to. Without going in to details, my daughter has worked hard since she was 16, in March here life was going great until the company she loved and worked at closed their doors. She continued to pay her mortgage and be there for her daughter. Not that you all care but a little empathy to someone you have no idea about was classless! Frankie was horrible! read more

Worst customer service ever. VERY rude staff and little care is given to customers. Wait times on phone is ridiculously long and even when you wait you get the staff that will say hello and hangup almost immediately after it or like I've experienced you wait 40 minutes and you get hung up on without so much as a word and when you call back it now says their closed. This is the pinnacle of unprofessional and sad to say is part of our government. Literally got payment taken from me as well and was not provided with the services for said payment despite being told it would work. read more

City of Mesa utility company is a nightmare. I cut and pasted my account information to pay my bill as I have for the last several months with no problem, but this month two digits got mysteriously transposed, causing the payment to be returned. Now I'm not allowed to pay with a bank draft. I can pay with a credit card so they can extort more money from me in the form of a 'fee'. I had been on sure pay that I stopped almost a year ago because they charged me double for 9 months and kept my over payment. It's illegal to have monopolies but that's what this is. I feel so sorry for all the employees that work here because of all the bad karma they are sowing. It's an absolutely horrible company and it's very sad because I like living in Mesa aside from have to use their awful corrupt utility company. There isn't enough I can possibly say to express how horrific dealing with this government agency is. I'm going to be relieved when I move out of Mesa to be done having to deal with this despicable utility company. Absolutely horrible!!! read more

Kinney Management of Verdegroves and myself , resident , have contacted your office to replace a black barrel. Cherisse of your customer service department has been kind enough to give me information on how to proceed. We have followed both Kinney Management and the city 's instructions To no avail. It has been two weeks and The black barrel is still at the curb waiting to be replaced. Thank you Barbara read more

I've lived in Mesa for several decades and it used to be a good place but for the last year we've had neighbors with barnyard animals in their backyard... in a suburban neighborhood where the homes are very close together. Many of us have complained to animal control, we've called the police, we've complained to our city councilman, we've complained to the mayor and yet they do nothing. They have roosters that crow at 2:00 in the morning and wake us all up. They crow all day long while we're working from home and want to have our windows open. For whatever reason the city doesn't care at all and continues to allow them to have these animals that are clearly against the city codes all the while disturbing neighbors within a couple of blocks of this house. It's very disappointing when the city you pay taxes to doesn't give a shit about its citizens. read more

Because I have to give a star to write a review. No compassion, or heart in this office the rudest people I have had to deal with. They need to take a lesson from SRP which are amazing!!! read more

I just called the city of Mesa animal control about a dog that is left on the patio late hours of the night and we hours of the morning crying. I said it's cruel to leave your dog out when it's cold and the guy made every excuse as to why they can't do anything I said what about the dog have water to live.... He didn't seem to care about that sounded pretty heartless to me if. I may say. I just adopted a dog that was probably left out on a patio scarred... I didn't ask for him to take the animal he assumed that's what I wanted.... No I want u to fine the person u have no problem finding people for not having there dogs licensed why can u fine someone that leaves there animal outside and it disturbs people...... Why would u have someone working at animal control that has no heart for animals that are just as innocent as little kids. I should have asked when they would come out just to make sure they do there job... Which I highly doubt they will come to check on the animal .. just like they let a owner that's dog but me get away.. they have no heart.... The guy was very rude on the phone... And threaten to hang up on me because Iam upset about the situation.... Poor customer service if I could give it a zero I would .. read more

Just received my bill in the mail and for no reason, my $200 credit has been applied. It now shows nothing due at the end of this month. It's funny, first they argued and even sent a letter saying that I was right on with my payment. Now almost two months later, it's fixed without warning. Me thinks that yelping paid off. read more

$265 "deposit" for connecting new electric service is a bone-fide rip-off. The only way they'll waive it is with a hard credit check. I'm 20+ year local resident with credit letters from APS and SRP, verifiable employment (same employer for 20+ years), verifiable income, and references - - but they STILL want a $265 deposit. Government run amok. read more

Over-Kill for radar ticket, from City of Mesa. *My credit has been ruined, now it showed i owe City of Mesa over $300. *This year my tax return has been deducted $75 already, assuming they'll do it every year until the balance is done. *My husband's driver licence was suspended because they miss-match the name on the ticket.This part has been corrected but only after many moon of suffering. It started from one day i got a letter from City of Mesa. A radar trap ticket showed I drove 46 miles in school zone 3 months before. Try ague about something happened 3 months ago when you don't even know where and what. My advice to everyone who sees this post, If you get a radar ticket from City of Mesa , deal with it right away. or even better, avoid doing business in that city. . read more

I love city of Mesa. Everyone I have interacted with is extremely kind, in every department.

The city of Mesa is the absolute worst. No other gas companies charge for an upgraded meter. No pool companies have ever heard of someone getting charged at all. The city of Mesa? $800!!!!! Are you serious? And what am I supposed to do about it? They have a monopoly on my property. read more

Our sewer line was broken after contractors dug a 7 ft. Trench in front of our sidewalk. City employees just left our house after working at least 5 or 6 hrs. Over the Memorial Day wkend. We cannot say enough good about the crew who spent a hot afternoon resolving the problem..kudos for a job well done! Thank you guys!! William & Rebecca Buehl read more

Established service for 2 years and STILL required an additional $210 deposit!!! Absolutely ridiculous!

I just tried to get information about starting a Water Utilities account with the City of Mesa. This department needs a SERIOUS overhall. The clerk helping me was EXTREMELY rude and impatient. She was also very ill equipped with knowledge of utilities. This was after I had to wait 30 minutes on hold to speak to this Neanderthal. There are a lot of pleasant people without jobs at this time who would love to work. It is time to get rid of the "lifers" who consider their jobs so secure that it is not necessary to give great customer service to the inhabitants of the City of Mesa. This woman hung up on me when I asked to whom I was speaking! SHAME ON YOU City of Mesa! read more