just wondering why I applied for my Medicare and my Social Security first part of July and I still haven't received my Medicare card one 800 number three times talk to three different people and every time we don't know what happened to your we'll just send you another one. Well that doesn't help me when I'm not getting them so here it is four months later I called the local office here they didn't know what was going on? I got a little pissy and asked if somebody higher up that I could talk to get this I was told a supervisor would call me I sat here and waited by my phone and nobody called me back so the only other option is to go sit down there without an and wait for somebody to help me, this is ridiculous. read more

Nicole in the Apache Junction office was extremely helpful. She was able to resolve my complex problem in a short time over the phone and did not require making an appointment and going into the office. read more

The workers were very friendly and efficient. We were in and out in less than 20 minutes.

Live human representatives to talk with to help me get an increase in my benefits. I cannot live on the amount I receive.

Rude employees. Took forever to get a hold of them to take an appointment to finish something up. Hours on end waiting for an agent to pick up the phone. When the Appointment time came the guy who was helping me was super disrespectful. Not even any form of decency. He was disgusted to even do his job. Third world country level of service. Disappointing. read more

This place is under terrible management. The staff can't do their work. They're only allowed to work on it if their manager tells them to. Otherwise they can work requests if they have 5 extra minutes after they close. They aren't given time to work on all the things the people are turning in. My wife's Medicare enrollment took 4 months. My advice to you if you need help is turn it in then call Andy Biggs. That's the only way the managers will let their people do their work. read more

What? 4 stars for the Social Security Office? Yes! I can't believe it either, but my visit was painless and helpful. This should be an example for other government agencies to follow. I was in and out in 45 minutes. I have waited over 3 hours at another location to drop off a paper. Keep up the good work. read more

I made an appointment before going in. I was seen quickly and all of my questions were answered. The experience exceeded my expectations.

DO NOT COME HERE. DO NOT SEND DOCUMENTS HERE. I sent in my daughter's documents to receive her social security number (she's adopted) back in October 2023. Ive heard nothing back from this office. I can get a hold of anyone. There's no way to communicate to anyone here. I decided to drive up there and talk to them. As I was walking up to the office a man came out and said he waited 3 hours to be seen. I looked in the packed waiting, almost no seating, weirdly everyone looked sick. Almost looked like a county ER. I'm sure the staff is nice and they are doing their best. it's not their fault they don't have enough staff and a limited budget. However I would strongly recommend you to NOT COME HERE. Go to Scottsdale, wait is only 45 minutes. read more

Showed up 10 minutes before they opened. There was a line, was about 20 people ahead of me but once they opened, were super organized, tickets handed out as you walked in and quickly got through. Took 10 minutes to see someone. He was kind and humorous and got what I needed done. I was very impressed for a government office. read more

Update 2/19/2024 Vicki has not entered my paperwork manually . It has been 2 weeks since she said she would input my paperwork manually. Vicki is unprofessional. Update 2/6/2024 Received a voicemail from Vicki today. She has to input my paper work manually. She said she "might" do the paperwork this week or maybe next week. They have had all my paperwork since November 2023. It states on the social security website it takes 2 - 4 weeks to process a claim. No supervisor is available to report issues is what I was told in person when I visited this office on December 27, 2023. This social security office is unprofessional and does not process paperwork in a reasonable time frame. They certainly do not want to improve their office as there appears to be no way to address issues. And if your paperwork has to be processed manually, who knows if you will ever get your benefit. Original post It seems that 2 months, Dec 2023 and Jan 2024 per the social security website ( states 2-4 weeks for processing) was not enough to finish my paperwork. I would like to speak to the supervisor since I not received return calls from staff when I have left messages in the last 2 months. I think there are severe problems with this social security office. read more

They go pretty quick from my experience . The security guard was also helpful and kinda comical. Since I have seen this Everytime I have been here in the last 2months. It's better probably to make a appointment first read more

Don't bother visiting this facility, they can't do anything there other than give you a new social security card. Very disappointing. The man that waited on me was very rude, he should not be working at a place that serves the public. What a joke. read more

I went here today with one of my kids for a quick appointment. The security guard met us at the door and wasn't super nice but was okay. They still require masks and they search your bag before you can sit down. We showed up early for our appointment and waited only a few minutes. The lady that called us to the window was polite. So just a fyi.. when I called the social security office to ask about getting a replacement ss card I was told to fill out the app, bring it in and we will be given a card in the office. This is not how it works. We did that and the lady said card will arrive in the mail in 2-4 weeks. I should have just mailed the app weeks ago but I was told we would get a card when we go in person. Hopefully this will save someone a trip. Really no point in going in for a replacement card if you don't get the card at that time. Seems like wasted resources. read more

Great experience here last Friday! The security officer is very friendly and helpful and greets everyone very warmly. Wait time was about an hour. Very comfortable setting. Thank you! read more

Got assaulted by the security guard Hernandez at the door today, ... He should not be serving the public... I called 911 and now I'm waiting my day in court. read more

Great location! Great employees made it super easy, and I was in and out of there. I was nervous to start the name change process after getting married - but starting at this location made it quick and easy. I didn't have an appointment, just walked in. The security guard was super nice and helpful and pointed me in the right direction. I only waited a few minutes before my number was called, and then it only took a few minutes to process the request. Overall super easy and painless. Thank you! read more

Alex was soooo much help! In fact, everyone has been so much help after my husband's passing in June if 2022. Thank you!

The security guard-R. Hernandez is rude as hell. Don't expect any type of customer service here. In front of me was a lady with limited walking abilities and she didn't know where to go. Instead of having her walk around to find out, I offered to find someone or at least figure out where she needed to go. R. Hernandez (security) walked up to us, by this time there are 2 other people behind me who don't know where to go either. He tells the lady in front of me that she needed a mask and to follow him to get a mask (again she has limited walking abilities). By this time I had picked up a application form from the desk. He rudely asks if I took this from his desk, I told him it was there to fill out and that there's no system. He continued to try to tell us to make appointments via phone but that's the whole reason why I came in because the phone line doesn't work. After 8-10 minutes it cut me off. He rudely told the lady behind me that it does work and to call when all she wanted to do was drop off a form. By that the lady left cussing out the door. I took the paper application and left. He didn't give any direction to where to leave the application but apparently you drop it off in a box near the door in which he did not tell us to do. I thought that was unsafe so I didn't leave my information there. With several attempts of calling and getting cutoff, I was finally able to get through after a week. Made an appointment and the rest is done. read more

After four hours i only saying wow I'm diabetic no food only water no insulin and my problem. My wife's go back with nurse to work 16 h no body cares no talk or any pal-age first time I feello class citizen after after 35 years read more

Won't let you in without an appointment but they also never answer their phone to make an appointment so good luck

This office is the farthest location out in the East valley. we drove quite a distance only to find that they closed their doors an hour early!!!!! Not cool. read more

I just finished taking my mom to this location - it was a great experience from beginning to end for several reason. First the security guard that greeted us was extremely friendly and helpful. We were called up on time for our appointment - the lady who helped us was very thorough and friendly. We had everything wrapped up within 20 minutes. On the way out the door the security officer saw that I was holding a social security card replacement brochure and asked if I was needing a new card. I told him yes since I needed to update my drivers license for traveling purposes- he explained to me that if I needed the card quickly I could take the receipt to the MVD and they would accept that as a form of ID as well. Literally no complaints about this location - and that's rare. I wish all government buildings were this well staffed and efficient. read more

The social security office is a miserable event that should only take a couple hours out of a day but is, in fact, a full day (or multiple days) commitment to get you business done. Often, you can wait in line for hours and be turned away at the door, even if you arrive early in the morning. Then, you're not aloud to bring in food or drinks so you either have to starve yourself and the kids (I had to bring mine.) or leave and hope they don't call your number until you get back. I chose to go get food for my kid and myself and was promised I could get back in afterward. When we returned however, they had locked the doors. Argh read more

I found this location very helpful! I was dreading having to start the name change process after getting married - but it was quick, easy and painless here! The lady working this morning at window 12 was very friendly and efficient and the gentleman security guard was also very friendly and helpful. I left feeling happy and relieved. read more

They lose documents, called me multiple times due to lost documentation, and documents I have already provided, send me to a dr that bit rude and incompetent read more

I've been back to this social security office 4 separate times, each time it's due to me missing some sort of paperwork , or the incorrect paperwork , each employee gives different information every time on what is needed. I've waited over 2 hours missing work and having to get a baby sitter the employees are inconsiderate and careless . If I could give zero stars I would . It is just incredible how no one knows the correct information to give. read more

Utterly worthless. Defines living down to the lowest demonisation of customer disservice. Multiple attempts to ask for basic services and minimal performance of duties seems to be far to much to ask. Cory (supervisor) never returns email, (supposedly sent by in office staff or or other regional offices. So far I have tried for 30 days to get documents they are required to present on demand (paid or otherwise). Nothing else could better exemplify government fraud, waste, abuse like the inability of the office, staff, and call screening that provides little to no services that they are collecting a pay check without earning. read more

This place is absolutely ridiculous...I am a 100% Permanent and Total disabled Veteran and on my paperwork it gave me the link to submit my app. I did mid October then I get a call last week from Victoria left multiple messages and she never called me back. I call the main number they put me on hold to try and reach her. They did. They said she'll call you tomorrow she's at her desk. Ok at her desk ignoring my calls! Going on 3 months and THEY say veterans we got you. Total BS I'll just work and deal with the panic attacks and throwing up daily instead of waiting for this office. Also, I printed my entire medical file 53 pages and sent it out same day. If your waiting for these people you'll croak first. read more

Here's the routine for coming to this place, my list of hints: 1. Do not bring anything bulky to the office or it will be searched or refused entry to the building. Leave your purse in the car, no backpacks or briefcases. Folders, drinks, and papers are fine. Leave your cellphone in the car. Everything you bring inside is subject to search and seizure. 2. The office opens at 9am, BUT, the doors open at 8am to check-in and get in line. 3. Inside the door an armed security guy will ask you what your business in the office is. He asks this to direct you how to get your goal accomplished, and he also weeds-out people that have come to the wrong building. 3.a This office is NOT the place to go to request a replacement SSN card. If your mailing address exactly matches the one on your Arizona driver's license you can request a replacement by mail online. 4. After passing the simple security check you walk over to the check-in computer with the touch screen and enter your ssn, and reasons for visiting. It prints a receipt with a letter-number combo, then you sit and wait for that to be called on the speakers to a particular window number. Some people are called by name instead of by number. 5. I heard people arrive and tell security they had an appointment but I never saw or heard how they made one, I also never saw anyone with an appointment get called on-time. It may improve your wait time a little. My wait time, arriving on a monday at 9:05am was 40 minutes. 6. Bring only original documents. 7. They have public restrooms and a water fountain. 8. I saw rep booths numbered up to #22. 9. Keep your voice low, there is very poor sound dampening. 10. There were some questions asked about people who were coming to the office on behalf of someone else. POA and representative are not necessarily the same thing. 11. I also heard that using the document drop box is a very bad idea. I suggest if you are bringing in requested documents you make an appointment and hand them to the rep yourself, in person at the window and never use the document drop box. If I could give my rep a star for his work I would give the office 3 stars and Elliot the 4th star. He did a fantastic job and was easy to understand. Thank you Elliot! read more

Security guard is extremely friendly and helpful. Staff is courteous and patient. All in all, a very positive experience.

The officer who greeted us was friendly and helpful. Elliott was a pleasure to work with regarding our concerns. Knowledge able and respectful. Our wait time was reasonable. read more

Social Security - Public Services & Government Near Me - Apache Junction, Arizona

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Everyone was very friendly from the security guard to the people that are helping you out. Security guard is very efficient. Made for a pleasant quick experience. read more

As government services go, this office was very efficient, friendly (especially one of the guards, and took care of all my needs.

It would be nice to be able to Get stuff done throguh this place, as yes, it is closer then Phoenix and they don't have the able to get a new SSC or maybe some other things; so, I don't know why they would kame it that much more of a hardship on people when they is no easy way if none has a car, to get to Phoenix; they do have a S.G. and well, it is small, and sometimes thier is no sitting read more

After waiting over an hour found out "the computer" had sent us to wrong window. I then had to wait from back if line to get sent to correct window. Frustrating experience. The only acceptable part was the very pleasant security gentleman at the door. read more

Keep calling the Phone Number listed to contact office. Phone listed is a fax number, so what is the number to contact them.