Absolutely shit service, it's packed and they have one person working taking their sweet time talking about life stories instead of filing paperwork and getting people in and out efficiently, and the last time their was a male working the desk he was rude cut me off and told me he's not going to help me with anything because I'm a grown adult after I was just going to ask him the steps as it was my first time trying to get on an insurance plan absolute peice of shit human who's gonna end up getting knocked tf out one of these days if you don't like you're fucking job quit and get one you can do with pride no-ones forcing you to stay at a job that makes you so miserable you have to act like a piece of shit to people read more

Rose was a perfect employee just enough get up and go to keep the long line of people moving and just enough love and caring for the people she is HELPING. The people think they are too important even tho most people are there to get free stuff. Nothing in life is free. Don't you think it's worth a couple hours of your time to get medical assistance or nutrition, assistance or cash assistance. Let's treat these employees like people. And thank them for putting up with Impatient people that expect everything now. Be nice! read more

Busy office handling needs of people as quickly and efficiently as they can. One employee came out and asked everyone in line what they we in for to correctly triage people to the write counters and proper forms needed to expedite. Customers need to have patience and respect for those trying to assist them. read more

I was in at 8 yesterday morning because I've been getting funky messages about the Medicaid portion of my Medicare/Medicaid. There was a guy a few in front of me that was loud and rude with the worker when it was his turn. Loud enough that a gentleman came from the back, obviously a supervisor, and handled the situation beautifully. The man ended up storming out. It was so refreshing to see a manager standing up for their staff. Kudos to you, sir. read more

This place needs to be audited / investigated. Every single time I've tried going in all of the doors are locked and when you try to call in you always get sent to voicemail. I tried leaving a message and they called back awhile later and I asked where I could fill out forms because I've been out of work due to a neck injury / surgery and they sent me to the Apache junction library for job search help? I had to wait 4 days to go and find out they don't even do the forms I need to fill out and I got sent back to the DES office just to experience the same thing. Doors locked, no intent of helping local citizens. read more

I spoke with Earl from Apache Junction and he was AMAZING! everyone else I spoke with gave me the run around, I wanted to give up, and he called me and helped me out so much! He was very friendly and professional. He went above and beyond and I am so grateful for all his help! He definitely deserves a raise for doing what nobody else seemed to be able to do! I can't complement him enough for all his wonderful help!! Looking for a job has been difficult and having my benefits cut off was hard because my kids have been with their dad and with Earls help my babies are coming home! Thank you Earl!!!! Nobody has seemed to want to really help or care but he did I can say I have faith in Des again all because of him! read more

Just to preface: I think the employees here are wonderful! I also appreciate having an in-person office to go to when there are issues with the phone line and their website. I would not have my benefits without this office. I'm leaving a one star review to hopefully get this seen by them! They used to have a system where you would check in with someone at the front desk and receive a number. Then you could either choose to sit in their lobby or wait outside until you were called. Now, they've removed all of the chairs and replaced it with a snake line. There is no longer a check in, you just wait in line to be seen by someone. For the average person this is inconvenient and frustrating due to the wait times sometimes lasting for hours. Although, this new system makes it extremely hard (and maybe even impossible) for the elderly, disabled, or parents with young children to receive help. For the two hours I've been waiting, I've seen multiple people of those groups walk right out after seeing this. For a place that is supposed to help individuals who struggle, you should also be accommodating to those issues. Please bring back your old check in system, not for me but for the people who need it! read more

It's very clean and quiet for a DES office. Especially the restrooms. They don't have much staff as far as I have seen (maybe because of summer) I would have give a 5 for the quality of service but they should post a sign or something when they stop taking new interviews for they day. I waited in line for an hour (at 2pm) to just have them say they stopped accepting interviews for the day around 11. It's first come first serve but once it's full then let some ppl know. Incase they got dropped off or something read more

I have been to this office SEVERAL times asking for assistance with filling out an application. The staff laugh and giggle amongst themselves, not realizing how hard life might be for the person on the other side of the glass. im happy they are having fun at work, but i am NOT having fun when trying to ask for food for myself and my little ones, and then they can merrily send you out the door with a physical application, still offering no assistance with filling it out. I can NOT get any HELP from this office. NO ONE cares here. They tell me to call a number that repeatedly hangs up after holding for 30+ minutes, or go online and give it a try. If you answer a question wrong, or do not understand what they are asking, then your application is denied with no explanation. There is No ONE to ask for help, Unless you can NOT speak ENGLISH, you do NOT qualify for help filling out the application, nor do you QUALIFY for any goverment benefits that your taxes have payed into. They make you feel like a piece of s%#t for needing hlep. HORRIBLE customer service. Go ELSE where. Not sure why this office is even open, they do NOTHING. read more

I am livid. I was on hold for 1hr46min just to have them pick up and hang up !!!!! Awful experience with these guys. Super unprofessional