I consistently take my cars to Driven By Design for all sorts of projects which include: suspension…read moreupgrades and adjustments, alignment, new wheels and tires, mod installs, wheel and brake paint color change, PPF and window tint and other work. Pricing is also extremely fair. Imran, RJ and the entire team are fantastic to work with and super knowledgeable and they understand and are experienced working on exotics and performance vehicles which is why I bring all of my cars here. The shop is gorgeous and very state of the art with an incredible paint booth and alignment rack! Highly recommend!!

Imran and RJ installed a catless downpipe on short notice to my G82 M4. I'm beyond impressed with…read morethe attention to detail with the installation, quality of the shop / capabilities, pricing, and most importantly - the extremely professional and kind staff. I just moved to Austin from Miami and am so thankful I won't have to look further for a one-stop-shop for all of my vehicle needs.

More than a nightmare. A life changing experience. I had an accident around 10/30/21…read more I waited until 8/22 before I took my 2019 Infinity Q60 red line sport to Sterling Auto collision, (SAC), because I loved my car. It was driving fine. Visibly it looked llike rminor damage. Fender, grill, bumper, and deployed airbag. I've never had a nice car, so I was enjoying it while I could. Thought I'd get a pretty car. Maybe my life would change.  It did. 2 initial checks were written by State Farm to start work, 8/22 and 10/22 totaling $16,152.60. Additional amendments to damage kept coming. 1/23 for $4658.50, for headlights. 2 headlights that worked perfectly for 9 months, while I drove my pretty car. They bought brand new headlights. Why? Why that much? IT'S NOT A FERRARI. I doubt Ferrari headlights cost that much, especially if nothing is wrong with them. Slow poking for a year, to 8/23. Another check, written directly to Sterling, for $3962.92. Up another $8621.42. Now they're were at $24,777.62. But wait, there's more, we're not done. NOT EVEN CLOSE. They almost double that #. Bleeding me as I made $1000 a month payments on loan and ins., for almost 1 1/2 years. Trying to destroying my life. Like the family they almost ruined about the same time. They gave SAC an F on BBB. Unfortunately I have no family. My prospects become dimmer day by day. Because of SAC.  Time passed, they dragged on, stalling, not answering calls, no emails or calling me once. My calls went unanswered, or ignored. Once, I reached Joey, the owner. I asked, "where's my car, why has it taken well over a year"? He says, "let me check on that, puts me on hold10 minutes, then hangs up on me. That's how they treated me, LIKE TRASH. They knew all the angles. What they could get away with. Masters of deception, with no consciencee. Thinking there are no consequences for violating others. No mercy, just one goal. The art of the scam. Joey's peons, Mel and others, constantly stalled, lied, schemed. Working their magic. Over 13 months into "their project" I stopped in, to inspect the condition of my car and make sure it would still start, as it baked in full sun, totally diccoloring my dash, but still with that new car smell.. Thankfully it started right up.That high performance engine, on a car I could only dream of. Honestly, I had'nt seen much of anything done on it, except the fender. The bumper hung on the wall, as Mel said, that's it, we're almost finished. "When will it be done?", I said. Mel says,"it only needs 2 MORE WEEKS, we need to get it out  of here". More time passed as State Farm kept paying. Oddly, directly to Sterling, instead of me, that I'd transfer to SAC. The coup de gras de fraud was when SF wrote a final check for...GET THIS, $23,164.01! Then SAC abandoned the car at Infinity of Austin, for the finishing touche. That airbag, an outrageously priced one. I called Infinity to check on the airbag. "Is it installed?", they said, "we know nothing about an airbag. Car was dropped off and SAC said, IT WON'T START". I said, are you telling me you never got $23,000 to put an airbag in?"  There I was, making $1,000 payments for allmost 18 months om a loan & ins. It was obvious I was never going to get my car back. It was taken by Cinch Auto finance, after they were told it was ABANDONED, with only 4k to payoff a loan. SICK! The only nice car I've owned. Driving stinky work trucks for over 40 years. The $23,164.01?  What happened to that? Pocketed by SAC. A little "bonus". The pleasure derived by F****** ME, and getting very well paid for that privaledge. When I called up Sterling and asked "what happened to the $23k? It was Mel or another peon who said, "oh, we spent that $ on parts for the airbag. I said, "then why in the hell did you send it to infinity, after telling me you were not qualified to install airbags?!" Frauds, liars, manipulators, schemers, theives.

I am writing to express my profound disappointment with the service provided by Sterling Auto…read moreconcerning the repair of my vehicle following hail damage. My experience has been fraught with delays, subpar workmanship, and a lack of effective communication. Timeline and Financial Commitment: * June 2024: I entrusted my vehicle to Sterling Auto for repairs related to hail damage. * August 2024: I remitted the full payment of $11,524.46 ,anticipating a comprehensive and timely restoration. Issues Encountered: * Incomplete Repairs: After nine months, several components, including the windshield, moonroof glass, and various trim, remain either unprepared or not relaced. Some parts under the hood are missing. * Substandard Workmanship: The trunk was improperly reinstalled, and the vehicle emblems were not reattached, reflecting a lack of attention to detail. * Management Instability: The frequent turnover of managers has contributed to inconsistent communication and a lack of accountability. Mel, Demetri and then Abel. Also Joey Hayes the owner was contacted but never responded as well. * Communication Deficiencies: Repeated attempts to obtain updates via emails and phone calls have largely been unreturned, leaving me without clear information regarding the status of the repairs. The vehicle was returned to me upon my request for use in financial needs, after a check was handed to the manager at the time Mel in person for $11,524.46, with a promise to repair the vehicle in a timely manner at a later date in one business day. That was in August of 2024. The repairs are yet to be completed. Communication with the multiple new managers was dragged on with promises of looking into it and looking into parts. We met with Abel in person on Feb 17th. He promised the trim, windshield, moonroof and other parts would be ordered and replaced. Even including reattaching my left mirror which was unrelated to this event. I drove 3 hours there (I have moved since) and then drove 3 hrs back in the middle of the week. On Thursday March 6th at 1:21pm was the last communication from Abel (the manager) stating he was looking into parts. The same excuse given for months and months. At that time I asked for my money back. There was no response so a demand email was sent with a repair quote from another repair shop to Abel (manager), their support as well as Rachael and Joey Hayes email accounts Friday March 7th at 12:14pm. This demand was never responded to. Current Situation: The latest communication from the new manager, Abel, indicates that the shop is currently managing a backlog of 20 vehicles, suggesting systemic inefficiencies that adversely affect customer service. Personal Impact: This protracted ordeal has imposed significant emotional and financial stress on me and my family. As a longstanding patron of Sterling Auto for over a decade, this experience has been particularly disheartening. My commitment to supporting local businesses in our community has been met with an unprecedented level of dissatisfaction. Recommendation: Prospective customers are advised to exercise caution when considering Sterling Auto for vehicle repairs. My experience underscores the importance of thoroughly evaluating a repair shop's current operational effectiveness and customer service responsiveness before entrusting them with substantial repair projects. It is my hope that Sterling Auto addresses these issues promptly to restore the trust and confidence of its clientele.

They repaired my F150. The process was easy through my insurance carrier and the truck looks like…read moreit had never had that fender bender. Great job, thank you.

My car was hit on the passenger door and was in bad shape. I searched for the perfect body shop…read morebecause we know things can go wrong and the job can be done incorrectly. When I called the wait was about 2 weeks out for an appt but I made it anyway. The day of my appt the drop off was so easy and was was given an ETA of finishing the job. I tried getting a rental and they were giving me timeframe of 1-2 weeks and the girl at the front desk told me to call her if I had issues and she made a call to enterprise and I was able to get a car within 2 days. I love that I would get a text with updates on my car and whether it was on track or not. I really appreciated that. Their communication with the customer is perfect! Car was completed on time and I checked the work the paint matched and it all looked good!

Maan and his team are amazing. They are so quick, efficient, responsive, and offer the best…read morecustomer service. They have a new life long customer out of me.

Have taken our cars there at least four times over the past few years and they have always done…read moreexcellent work. Quick and very affordable repairs. The most hospitable automotive repair shop I've ever visited.

Sam was amazing! Replaced my alternator the same day I called with the best quote around and it's…read morebeen working great since. Very friendly and wonderful service, thank you Sam!

My new go-to spot for car repairs in Austin. They are awesome! Friendly and fast service.read more

I highly recommend U First Auto Body off 290. I took my X3 in for body and collision repair. Rod…read morewas particularly helpful in promptly getting me an estimate and then working with the insurance company to adjust theirs to fully cover the cost of repair (excluding deductible). The shop meticulously worked to get my SUV repaired to where it looks brand new! Since U First Auto Body off 290 did such a great job the first time, I took my 330i in for body repair to the hood. U First did a fantastic paint job as you can see from the before and after!

I can't say enough good things about Jesse and the service I received at U First Auto Body. I had…read morevisited twice before to get a paint quote and received excellent service and the best price, so when I accidentally damaged the paint on my husband's car I knew exactly where I wanted to go. However, since it's my husband's car he insisted I try the dealer-recommended shops first. I did--and the experience couldn't have been more different. At the first shop I visited, the representative was rude and condescending. He didn't listen to my concerns or answer my questions and I left feeling anxious and frustrated. I immediately went back to U First and was relieved to speak with Jesse again. He walked me through every step of the process, answered all my questions, and set clear, reasonable expectations. The price he quoted was significantly lower than the dealer-recommended shop and he was able to get my husband's car in on my timeline. Once I dropped off the car, the communication was excellent throughout the entire process. The repair is absolutely PERFECT--flawless paint match. If my husband had been out of town he never would have known the car had been damaged. Jesse also explained that the car self-calibrates, so there was no need--or charge--for calibration that the other shop quoted at $2000! In the end, my total was about one-third of the "starting price" quoted by the dealer-authorized shop. I highly recommend Jesse and U First Auto Body for their honesty, professionalism, fair pricing, and outstanding workmanship. I hope not to damage more cars but if I do I know exactly where I'm going!

Auto Tek's stellar customer reviews did not disappoint! They diagnosed and repaired a bad A/C…read morecompressor for an Audi Q5. They credited the diagnosis fee to the service performed which is nice. They offer a decent warranty on their work. They are also flexible to offer parts options to help lower the total cost of repair. They say all of their techs have senior experience, and they were able to get my car in quickly- some other garages have wait times of up to a week. I checked their hourly rates, they are in line with other garages I have used in the past. They seem to have a very smooth and efficient system set up, they handle a lot of cars with the large garage space they have, and they do a good job communicating and providing updates. Convenient location for South Austin customers. They even sent me a follow up message after the repair- that was a first for me! I would recommend this garage for service and repair work.

This place is a breath of fresh air after experiences with Other Places. Friendly, didn't try to…read moreupsell, just explained clearly what was needed and might be needed at another time. I'll bring my cars here from now on!

Totally happy with this business. Perfect results with honest people…read more After three bad paint job experiences, I was very hesitant to try again. I got seven estimates and none felt credible--I was ready to give up. Then I met Javier at Qualitek. I knew right away he was the real deal. His setup and confidence stood out, and I trusted him without needing a written contract. One week later, my truck was finished--absolutely perfect. The quality exceeded my expectations, and the price was exactly what he quoted. No surprises. Honest, skilled, and reliable. Highly recommended.

Cannot thank the guys at Qualitek enough. I am so happy to have my car back, but in a state that I…read moreforgot was even possible. My car looks better than it has in years, no exaggeration. Their team will set a reasonable turnaround, and not hold your car hostage for months while they extend deadlines. They somehow make feeling like having a car you've owned for a decade feel like you just stepped out of the lot of a dealership with new keys.

Got rear-ended on 620. Epps gave me an estimate the next day and got me scheduled for repairs when…read morethey could. Excellent work and excellent office staff at Epps! Hopefully I don't need to go back soon, I'd recommend them 10/10!

Today the lady manning the front desk went "above and beyond" with her outstanding service. I went…read moreto Epps as a gentleman had brushed against my vehicle on the 71, during homebound commute traffic the day before. I went to Epps, seeking a replacement chrome strip, on a running board. When she examined my vehicle, she also sized up paint staining from the vehicle brush up, and asked me if I had a few minutes. She then returned with a rag and container of paint thinner, which effectively removed most of the paint stains. For the persistent yellowed area where the tire had apparently "burned" the paint a bit, she came back with a gentleman armed with buffing compound and a hand tool which quickly knocked that more stubborn stain, 100% fixed. While the detailer I'd just visited (I'll do that Owner a favor by not naming his company), had just quoted me for 3 hours of labor at $95 hourly, Epps provided their perhaps 10-15 minute work at no cost. Wonderful lady, Good People at Epps !! The 1st time I visited Epps was for door bumpers that had the adhesive failing, GMC Dealer in Bee Cave had a cost that was very high, and this same lady at Epps covered my need in a very efficient manner, at a quite reasonable cost. I cannot say enough good things about this kind and thoughtful lady at Epps, along with the other Good People at Epps. They hit a home run every day, and this is why readers find that almost EVERY reviewer documents that Epps rates the perfect, 5-Star ranking!!

I want to send a big Thank You to Carlos and crew at Whitaker's body…read more. My 2021 Silverado HD " Carhartt was damaged at Club car wash and Carlos got my truck repaired , rebuilt and painted with factory quality finishing including the defining pin stripe for my custom truck to match. Great job guys! Carlos you Rock! I highly recommend this business.

April 2025, a Austin City bus hit my car. I pick Whitakers seem to be good guys. It is now April…read moreof 2026 and my car is not completed. They sent me home with about 25% of the car NOT complete. They are not good guys. Do Yourself a favor pick someone to repair your car..