1. ATX Autosport

1. ATX Autosport

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Austin, TX

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Services - ATX Autosport

Routine automotive maintenance

Motorsport vehicle repairs

Auto electronics installation

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8 years ago

Very solid work. Really like these guys. So much better than my experiences at the Porsche dealership here.

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Review Highlights - ATX Autosport

Through each step of the way, Jason provided updates that I would consider far above expectations.

Mentioned in 18 reviews

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Capital City Collision

Capital City Collision

4.6
(265 reviews)

Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

Even though I did not use them due to distance they were quick to get back to me and had a very…read morereasonable estimate. Great customer service.

Autocraft Bodywerks

Autocraft Bodywerks

4.6
(154 reviews)

Someone hit my parked car and I went to Autocraft to get a quote. The manager was super helpful and…read moreprovided cost effective options since I was paying out of pocket. The staff was super helpful and the technicians did a stellar job. I would recommend this shop!!! Thank you

This is a lengthy review, so buckle up (ha...ha)…read more I initially sought out Autocraft because I needed to get some rear-end damage repaired on my Tesla (i.e. trunk replacement). They were booked out pretty far, but long story short, they ended up being able to move up my appointment (drop off) date a bit earlier than initially anticipated, which was great. The downside of this was that I was spending some time in San Angelo, TX (which was a couple hours' drive from this location, so that was kind of a pain. However, I got scheduled, and dropped the car off with Autocraft, and they hooked me up with a shuttle over to the Enterprise to pick up my rental. Cool. Everything is going smoothly so far. A note about the drop-off: Christian was the one doing the intake for the car, and he marked all the areas that they intended to remove/replace with a black grease pencil (which I have photos of, and will be attached to this review). Moving on... Over the next few weeks, there were some dealings back and forth between myself, Autocraft, and my insurance company, which was mostly just trying to get everything settled between the estimate, accepting the estimate, and getting the monies where it needed to be. BREAK--- Goodness, it's been 3 years and I completely forgot that I never finished this review... Hopefully I can pick up where I left off, if not, I'll sum it up. The general overview is: Autocraft overcharged my insurance (not my business, I guess), then did generally kind of sloppy work (which took forever), then tried to trick me with incorrect tint (first of all, they actually didn't even re-tint my small back windows after replacing them, and didn't tell me even though they knew I would have to make a two hour drive down there - trying to pull a fast one, so I had to fuss about that and make them get those windows re-tinted, which resulted in further delays and a total waste of time by me even having to make the drive there and back for nothing. Then, then ended up charging my insurance the $1k deductible AND ALSO taking payment from me, so in essence, collecting an EXTRA $1k, until I happened to catch on and had to fuss about that issue to be corrected as well. Then they played around and acted like they didn't have a way to return the funds (after taking their time trying to "figure out" what the discrepancy was), to finally cut me a check. On top of all of this, when I FINALLY went to pick up the car when it was allegedly ACTUALLY ready this time, the tint was still not correct (I had ceramic UV tint, they just got the same tint rating, but the cheap regular tint), there were some chips on my back glass (they acted like they had no idea what this was from - of course blaming it on the fact that they were already there before they started the work), the truck had a bit of misalignment - although it worked fine, it was a little off (and still is to this day). THEN, the finale, to add insult on top of all of the rest of the ~4-6 weeks that this took, when I picked the car up, by the time I got there (remember, two hour drive), it was late in the evening, and they were closing... They managed to poke a hole in my driver's side seat (I know EXACTLY what this was from - Christian specifically, but probably more of their staff, walk around with grease pencils in their back pockets, tip UP), and when I pointed this out, Christian blamed it on my husband (who got in the car for 30 seconds to move it and was wearing SOFT sweatpants with NO pockets on the back or any type of grommet or anything else. So that turned into another argument, and they finally agreed to replace the seat (still issues with this to this day as well), which resulted in... you guessed it... ANOTHER WASTED TRIP. I finally got my car back and just took it and left it alone because I was SO TIRED of dealing with these people and their shenanigans, it was RIDICULOUS! DO. NOT. RECOMMEND!!!!! I cannot express this enough!!!!! DO NOT TAKE YOUR CAR HERE FOR REPAIRS! If I could give ZERO stars, I WOULD!

AutoNation Collision Center Austin

AutoNation Collision Center Austin

3.7
(35 reviews)

I am going to start this off by saying WOW! Jerry Lewis in the collision center is hands down the…read morebest service advisor I've ever worked with. His communication throughout the entire process was impeccable. My vehicle was involved in a front end collision and was in pretty rough shape when I dropped it off. Jerry assured me he had my back and would get everything back in tip top shape. He did not disappoint! He provided status updates every few days along with photos of the progress. He gave me an estimated completion time and it was ready exactly when promised. I am beyond impressed with how smooth everything went, and moreover, with how at ease I felt because of Jerry. 10/10 experience!

My experience with the employees was worse than the collision that brought me here…read more Let me preface this by saying I understand that problems arise unexpectedly while diagnosing and repairing a vehicle, and timelines change. I cannot imagine how many tasks these employees must juggle on a daily basis, and I understand that sometimes deadlines can be missed and mistakes can be made. I would not be writing this review if these were my complaints, as it would be a waste of everyone's time. Unfortunately, my issue is with the clear pattern of unresponsiveness, inefficiency, and indifference that these employees have shown. 1.) It was not fixed the first time. I was involved in a three-car collision in December 2024, resulting in damage to both the front and rear of my vehicle. I brought my vehicle to your location to be repaired, and worked with Jason "Jay" Alves through the process. When he returned my car a little over a month later, he had remounted the front bumper but had not repaired it, despite it being covered by my insurance and despite the photos and descriptions I provided of the damage present. In July of this year, I discovered that the collision had also caused a great deal of internal damage, which Jason hid when remounting the bumper. After reopening my claim, I brought my vehicle back to Jason to be repaired properly. I wish I had not given them a second chance. 2.) Missed Deadlines. Jason "Jay" Alves has repeatedly set and then missed his own deadlines. When I brought my car in, he told me it would be a 24-48 hour fix. Next, he told me it would take about 4 days. After one month, I contacted his supervisor Charles Reed and outlined my grievances. Charles assured me that my case would be his top priority. He would then set and miss five consecutive deadlines. Most of these deadlines and the ones Jason set were simply deadlines to contact me with updates. To say these deadlines were missed is too generous, as it implies an attempt. Instead, after the deadlines had passed I had to repeatedly remind them to contact me with updates and only then would they admit that my car was not ready and provide me with another useless deadline. 3.) Unresponsiveness. Receiving an answer from Jason "Jay" Alves or his supervisor Charles Reed regularly took days of me texting, emailing and calling. Again, I realize that employees can get very busy and might not be able to respond immediately; however, Jason, in particular, repeatedly showed that he will not answer for multiple days in a row. In fact, the only sure way I found of contacting him was by calling the front office and asking them to physically grab him and put him on the phone. 4.) Conspiracy theories. Jason "Jay" Alves talks more about conspiracy theories than the state of your vehicle. Despite my clear disinterest, he would begin talking about AI, vaccines, estrogen in the water supply, government honeybees, and his desire to form new political party known as the "White Party." 5.) Bullsh*tter. Jason "Jay" Alves repeatedly referred to himself as "The Bullsh*tter." I now understand why. 6.) My name. After over a combined three months of receiving calls, texts, and emails with my name included, Jason "Jay" Alves never even learned my name and would repeatedly call me "Vincent." If that does not show a complete lack of interest in customers, I don't know what does. 7.) Make them listen. In the end the only way I found to receive any sort of action on their part was by showing up in person, insisting on speaking with them, and threatening to contact their supervisors. After employing this tactic, I finally received my car back. They did not ask for any feedback on their work, I guess because they already knew what I was going to say and likely did not want it written down. This is my formal review. TL;DR: It took them two tries, over three months, 11 missed deadlines, and constant pressure by me, but they finally (hopefully) fixed my car.

ATX Autosport - autorepair - Updated July 2026

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