Two weeks ago I stopped in this quaint little place to get some soda and chips and noticed they had a deli in the back, so I went to check it out then noticing they had a kitchen and someone was cooking back there so, I thought what the heck and I bought the three carnitas with beans and rice and to my amazement it was pretty darn good for a lunch/dinner that being said two weeks later after a hard days work I stopped into buy dinner for myself and my husband getting the same special three carnitas with beans and rice, now supposedly this kitchen is new and not too many people know about it, they were even cooking it out at the front of the store but the older lady said she would cook it in the back for me. So I paid for it and she cooked it and wrapped it up to go...got home and was very disappointed the meat was burnt to a charcoal black color and the only pieces of meat that looked halfway decent was all grisol.
I wouldn't even feed it to my dog, and she isn't a very picky eater. So I picked through the burnt pieces and there wasn't even enough to make one taco and the beans tasted like vicks vapor soothing rub, now last week the little girl that was with the older lady in the back had a really bad cold, so you put two and two together. when I called,I asked to speak to the manger and the gentlemen that answered the phone said there was no manager available to talk to, so I explained the situation to him and he said well didn't you check it before you left, well no I didn't because it was wrapped up to go and why would I check it when the first time everything was fine, so i asked him if I could get a name of a manager and he said that wouldn't do any good because it's family, so I asked him what he suggested and he said he didn't know what to suggest.
I am a pretty easy to get along with person but come on $6.99 for two dinners on a Friday night I at least expect something edible,or at least offer to replace it or give me my hard earned money back and apologize but he flat out said; I don't know what good talking to a manager would do. I am not a person that goes around complaining to try and get free stuff, if the meat has been cooking since the afternoon then by dinner time it is time to throw it out, not sale it to you new customers, not a good way to get the new business venture up and running, negative feedback spreads quicker than positive feedback.
You would think the gentlemen on the phone would offer to replace the tacos, like I said I was being nice about it, so I said well do you want me to bring it in so you can see what it looks like and he said Yeah, well first of all what is that going to solve, might as well call me a liar, and apparently he does not have the experience, authority or the know how of how to handle a situation like this and if not then asked someone who does but at least give a sincere apology.
So, now I have to drive all the way back there and show the gentlemen the burnt pieces, not that that will solve any thing and to top it off I have to fix something else for dinner. I don't think that kitchen cooking thing is going to be such a good venture. Also they should train the family members or at least give them some kind of knowledge or authority, so they can take the appropriate steps or the initiative in resolving this unfortunate situation in a positive and happy note for them and the customer. Because an unhappy customer is usually not a repeat customer and negative news travels quicker then good news when it comes to a stores reputation and a Happy customer is a repeat customer usually for life and that is what pays the bills and keeps that company in business.
It is so vital in any new adventure with a money making business you have to tread very carefully and stay positive and on top of things to keep your old, new and future customers happy, so they keep coming back for more or they can just as easily go someplace else and become there happy and loyal customer and nowadays a business needs all the help it can get just to stay above water other wise there competitors win and they find themselves, swimming in debt, owing taxes, filing bankruptcy and filing unemployment only to think back on how you could have, should have done things differently because the most important person to any business is the customer or the customers. The customer is your number one priority so, treat them right and they will in return treat you right and they will spread the good news, because a bad or even tarnished reputation is a bad reputation or can be a reputation to no return, So l
sometimes to no return. GOOD LUCK with The Business! read more
