Dale and Hector refinished our hardwood floor, transforming them from dark and scratched and tired…read moreto bright and smooth. Upon seeing the newly-refinished floor for the first time, my partner said: "It's amazing, it looks like a new floor!". We got in touch with Dale on a friend's recommendation, and he immediately stood out among the floor contractors we were considering: he was prompt with communication and came by quickly to provide a very reasonable estimate; was easy to work with; clearly explained the work he was recommending and why; and was happy to refer us to someone who could handle services Dale doesn't do (i.e. installing flooring where an HVAC vent was being removed). Bottom line: I'm frankly delighted with Dale and Hector's work on our floors.

Dale and Héctor just did a refresh of our wood floors and they look amazing! I thought I needed to…read morerefinish them but Dale through a refresh would do and he was right. Our floors look beautiful! The price was also very reasonable, and the customer service excellent. We are very happy and highly recommend if your wood floors need some love!

I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

Amazing customer service from start to finish and great pricing. I recently worked with Amethyst…read moreand David on 2 different projects and both were perfect. Fidel did the installations ... fast and a great eye for detail. The installation department were efficient and made things happen quickly working with me on my schedule.

Experienced carpet business. Professional, helpful and on time. I was able to choose a good…read morecarpet to match the interior and was impressed with everyone that helped me.

Reasonable price and good quality. Tom is good at taking time to explain and educate, quick…read moreresponse and great communication by emails. Flexible and worked with our schedule. Highly recommend.

If you're looking for a flawless, stress-free hardwood flooring upgrade, Tom's Hardwood Floors is…read morethe only company you need to call. We replaced 20-year-old carpet throughout our entire home with beautiful engineered hardwood--and the result is nothing short of stunning. - David, our project manager, was responsive and guided us every step--scheduling a site walk immediately, explaining the process clearly, and connecting us with their flooring gallery for expert, no-pressure guidance. - Johnny, the on-site lead, was communicative, accommodating, respectful, and always available. His hands-on leadership kept everything on track and on time. - The install crew was punctual, clean, skilled, and completed our entire home in just two weeks--without cutting corners. Transitions, baseboards, and fine details were flawless. - No surprises, no hidden fees--just honest, fair pricing and clear communication. They stood by their word, every step of the way. Our home now looks brand new. We've worked with many contractors, but Tom's Hardwood Floors sets the gold standard--not just for quality, but for the values of a true family business. Do not look anywhere else. If you want excellence, integrity, and a team that treats your home like their own, Tom's Hardwood Floors is the way.

Tom's did the floors in my unit a few weeks ago. Here are my thoughts:…read more Pros: - Communication: Generally very prompt communication. I wish I got more updates during construction but they sent them whenever I asked. I liked that they were very contentious about talking with my neighbor when their van was blocking a little bit of their driveway--a lot of contractors wouldn't bother. I also had another neighbor who was causing some issues and they kept me in the loop, which I appreciated. - Price: I talked to several contractors and their price was pretty reasonable--not the lowest nor the highest, more in the middle. Cons: - After construction, I noticed some damage on parts that were supposed to be protected. They were minor damages, but annoying. The most noticeable one was a dent on my TV, which left a white dot that I see every time I turn on my TV, which sucks. - In terms of details, I noticed that there were some dings in pretty noticeable parts of the wood. I don't know if it was the crew or the wood came like that, but when I was testing a wood sample before purchasing, I hit the wood with a hammer and it didn't leave a mark, so it would take a lot of force to leave a dent like the one pictured. Kinda disappointing because the dent is smack in the middle of a high traffic area. Some last notes: - David came by to do a final walk through and helped me move some of the heavier furniture back. It didn't bother me but if you're expecting furniture to be put back the way it was originally, you'll want to manage your expectations. - You should definitely hire painters and cleaners after the construction--I didn't think the walls were going to be as scuffed up as they were. And everything will be superrrr dusty, even if it's covered. - When I expressed concern about not all baseboards being replaced, which I thought was the scope of work, he explained that he told his crew to use existing baseboards when possible. He said he did this to save me some cost and offered me $150 to cover the savings. I generally feel positive about this, although if I hadn't mentioned it I don't think it would've come up, so take that for what it's worth.

Mugi and his brother are floor wizards. He gave an extremely well priced quote, had the wood I…read morewanted, and got the job done really fast. It was not the easiest space to work with, but Mugi took it on with no issues. I LOVE my new floor. It is so beautiful and solid. My house was left shockingly clean - I was sure there would be more dust. Thank you so much, Mugi!!

The quote was reasonable. They scheduled it for the next week and showed up on time and performed…read moreexactly as they said they would. the floors look great.

I highly recommend Hao and his team for your hardwood floor refinishing. Hao was very…read morecommunicative, informative, and professional! Price is reasonable and well worth the results. His team were prompt, careful with our property, hardworking, and respectful. They arrived on time, protected the surrounding areas and cleaned up everyday. HD Flooring is everything you look for in a flooring contractor company. I am extremely pleased with the results and will definitely continue to hire and refer Hao and his guys for flooring needs. Thank you so much Hao and team!

The job was to refinish the entrance / bedrooms hallway & an office room hardwood floors. Hau was…read moreexcellent in responding to the request and came to the house to provide a detailed quote along with insight on what should be done. The estimate cost was very competitive. Unfortunately, when booking the job, the start / finish date although normally would be very reasonable, did not fit the aggressive timeframe that was needed. But would consider for future floor wood finishing projects.

Amber Flooring and team did a fantastic job in replacing our bamboo flooring that runs through our…read morehome. Our floors were damaged when a Christmas storm blew the roof off. Once the roof was resolved, we contacted Amber, who efficiently ripped out the old, and installed the new flooring with exceptional results. The entire team was professional, skilled at their craft, and showed great attention to detail. Thank you!

The care, flexibility, responsivenes, and concern throughout the project by Harel Zamir. In…read moreaddition, both crews-- led by Luis and then Marco were outstanding. Much appreciation for Harel's attentions. His responses to our not few questions were prompt. He has been thoughtful in sharing options and clearly has best results for us in mind. From the initial contact,I am impressed that Harel took time to look carefully and offer the opportunity to refinish rather than replace the floors. We actually moved from a more expensive project to a smaller scale on his advice. When the floor work began, Luis, Marco and their coworkers were considerate, timely, and clearly focused on making the floor completed better than we thought it could be. We are very satisfied with the result and have an excellent regard for Harel Zamir, Luis, and Marco (sorry I don't know the other 2 names! ).

The whole process of replacing our old kitchen vinyl floor with eco-friendly, beautiful marmoleum…read morein our 1930s home with Mr Frick went very smoothly and the end result is we could not be happier. We contacted him thru his website and he came on a Saturday to discuss our needs and measure for a free estimate. He was running a bit late bc of traffic but texted to let us know. His bid was somewhat better than the nearby flooring store but he would take longer. he assured us he takes his time so everything is done the right way. He kept in communication during the job, cleaned up every night, took care to make sure everything was right. He even went to 3 different stores to find a reducer that matched the color of the adjoining hardwood floor. We would 100% use him again if we had another flooring need. And he is such a nice guy too.

Mr. Frick is wonderful to work with. We may or may not be able to schedule our flooring job with…read morehim. His bid was prompt, comprehensive, and he knows his stuff. We highly recommend so far. Thank you, sir.

I ordered some marmoleum which they had to order. It came quickly. The lady on the phone was sweet…read moreas pie. what else is there to say?

I worked with Brad on replacing the linoleum in my bathroom. Everything went very smoothly, from…read morechoosing a product, to scheduling the installation. Brad was a pleasure to deal with. The installation could not have gone better: the installer arrived on time, worked diligently, cleaned up thoroughly, and was out promptly. But I think he deserves a shout-out for the BEAUTIFUL job he did. He had to remove many baseboards and thresholds, but when he replaced them, he really went the extra yard, not only carefully caulking the baseboards when he put them back, but touching up the paint, filling the nail holes and painting over them, so everything looked perfect. And he even cleaned the thresholds so they looked even better than before. I'd give them more stars if I could.

We had previously purchased unfinished hardwood flooring and had planned to install the flooring…read moreourselves. Life got busy and after a year we decided to find a contractor to complete our flooring project. I hired Factory Direct Floor to install the hardwood floor at our house. Everything was incredible from start to finish. I had a mixture of tile, carpet, and laminate flooring that had to get removed. Jose and the team finished the project within 7 days, covering 1,250sq ft. They were extremely professional and clean. It was great seeing the progress that was made everyday. They are such hard workers. Every day Jose would give me an update on the work that was completed and checked in with me to make sure I was happy with all the details as they made progress. I'm so happy with the final result. The owners were excellent too, payment was super easy. I never had to visit the store and everything was handled via text/phone calls.

It was a pleasure to work with Ken and the Factory Direct Floor team all the way through the…read moreprocess. Lots of daily communication as the project progressed and any refinements / decisions needed to be made. The team had a clear desire to deliver on our vision and they did. Great workmanship, and now a wonderful floor.