When our mudroom door frame split and pulled away from the wall, we waited a full two years before we decided it was finally time to replace it. Boy, are we lazy! We chose Menards because we feel that their prices are generally lower than the other big box hardware/home improvement stores. We've never tested this theory, so we can't prove it, but it's our gut feeling. Anyhow, we grabbed our door frame kit and a few fresh new paint brushes and were on our merry way. Cashier was friendly and fas, which is all we really need when we are gearing up to to a little DIY. read more

Yes yes yes! I love this Menards. I am SUPER picky when it comes to hardware stores. But this Menards located in Indy takes the cake! I always come here for my wood projects. Lowes off of Keystone in Indianapolis is a pretty good store, but they sometimes don't have some of the wood in stock that I need. NOT THIS STORE THOUGH! Menards does a great job of keeping the lumber stocked and accessible! Great prices, friendly employees, and plenty of odds-and-ends that the other hardware stores lack. The absolute BEST part about Menards is when they have their 11% rebate!!! I go nuts with this sale. About once even few months, EVERYTHING in the store has an 11% rebate. They will even let you use your rebate form from a previous sale to pay for other items on the NEXT REBATE!! Which basically means you get over 22% off of the things you buy!!! read more

The customer service here is why I give them 4 stars! We recently remodeled a bathroom in our house, and had to buy tile, paint, painting supplies, wall patching supplies, new bathroom hardware...I made more trips to hardware stores in a three month period than I have in my entire life. The people who work in their departments are knowledgable about their sections. The painting guy explained different primers and rollers, and was honest and gave us options for every budget (and tips on where we could save money). When they were out of the toilet paper holder we wanted, one guy there gladly wrote me a rain check (for the sale price). In general, buying tile is a NIGHTMARE, but these guys really helped us out! They took our order down and loaded everything on a pallet so our contractor could swing by and pick it up the next day. No heavy lifting! The most outstanding service I received was 20 min before closing time. I had to patch a hole in the drywall (someone who has never hammered a nail before), and one of the guys patiently walked me around the store explaining different options I had and what materials I needed. Also, they had HUGE pieces of scrap drywall for a dollar, when a much smaller piece at Home Depot was over $4! Lowe's and Home Depot are close to Menard's, but unless I need a specific brand that Menard's doesn't carry, I will come here! read more

Menards has changed a lot since I was growing up. It used to be a straight up hardware store. Then they decided to be a supercenter. And I like that. Where else can I buy a rack of ribs, canned ravioli, Bluetooth earbuds, jeans, LED lightbulbs, a weedwhacker, a toilet, a Christmas tree, dog food, a shed, 20 two-by-fours, drywall, and a riding lawnmower all at the same store? read more

You always think a company is great ,until you have a poblem. May 09 2021 I paid for a shower enclosure and several other items for a bath room remodel. All together the shower , tiles, backer board, sink, toilet, and fixtures came to $4658.56 . The clerk informed the glass shower door and side piece would have to be ordered and would be in store in 23 days. I ordered it thinking I could get the plumbing done, and the tile work done and be ready to install the shower when it arrived. After the 23 days passed , I monitored the Menard's website for the delivery notice. When I did not see it arrive , I went to the store and asked the clerk why it was not here as promised. The clerk immediately told me "we don't promise deliveries, that is all on our vendors" . That was upsetting to me , because I did not pay a vendor , I paid Menard's and Menard's is the company which has my money and profitted from the purchase. He then checked with the"vendor", and the vendor said it would be in by the end of June. I called again to check the order because it never showed delivered on the Menard's delivery website. Again , they blamed it on the "Vendor", he said the manufacturer is having problems getting resin. I called several times afterwards, each time they gave me a new date. In the mean time I had a bathroom complete with the exception of the shower. So the master bathroom remained unfinished. I called twice in July, three times in August, and each time they would informed me of another date which was a couple of weeks from the time I called. Finally the website showed the shower door and the side glass was in. This was September 11th, four months after my purchase date. When I spoke with the manager he asked " What would you want me to do", I told him that most retailers would offer delivery of the item if nothing else". He said " free is not on the table". I was thought I was finished with this, and would not go back to Menard's again. I went to the front desk to rent the Menard's truck for $18.95 , and was surprised when the cashier told me " there is a weeke$18.95 no signage mentioned a weekend surcharge . I again asked to speak to the manager, the same manage I spoke with about my 5 month ordeal for the shower door. He said " I am sorry but there is a $5.00 dollar surcharge. I said it is false advertising that the price is not $18.95 it is actually $23.95. He pointed to the sign at the customer service desk which said that there was a $5.00 additional charge for each 15 minutes after the 75 minutes. There was nothing which mentioned a "weekend surcharge". I went through with the transaction , in the hopes of completing this ordeal and never returning to Menard's again. Just when I thought I would pay the extra money for the truck , pick up the shower surround and be done with Menard's I went through the gate with the truck, and it took the guard a long time to scan my document and give it back to me. When I went to the pick up area, the clerk on the dock took my paper, and brought up one box out of the two boxes I was supposed to have, and he said "sign here". I told him that my order has a door and a side piece, there should be two boxes. For the next 10 minutes he looked , made calls and finally found the shower door. Finally , I thought I was done. Until I tried to leave the gate. The guard told me there was a problem , that I had two items and should only have one. When I showed him my paper work which listed the shower surround as the door side piece $299.00 and the door $599.00, He said when he scans the bar code it shows one piece. After he called someone and we waited for an additional 5 plus minutes. He said there is some kind of computer glitch. I left thinking this ordeal will finally be behind me. When I took the shower home and returned the truck of course it was five minutes past the 75 allotted time .. Now the truck was an additional $5.00. My suggestion to anyone who will listen to my story is that 11% rebate, Menard's on "everything" is not worth the hassle they give you. I spoke to the store manager (not a department manager), and this was the poorest customer service situation I have ever had. In addition the arbitrary $5.00 weekend surcharge is not listed anywhere , and only mentioned by the cashier after you give her your ID and charge card. Menard's has made me Lowe's/Home Depot customer. I will not enter the store to buy anything for the rest of my life. I should have gotten the shower from Amazon, and with prime I would have gotten free delivery. BTW they made it seem like the manufacturer was having trouble getting resin, so I thought it was a USA manufactured item When I got the shower enclosure it was Made In China. read more

Had to go to to the Fishers/96th street Menards for a warranty item that the Carmel store did not have. I was not happy about it, but.... Veronica in cabinets was so friendly and very helpful. She got all of the paperwork ready in 2 minuets. She literally walked with me to the service desk to make sure everything was good to go. We chatted on the way, she was great! Jasmine at the customer service desk was also amazing. The item I had replaced was almost $1,000.00. With all of the paperwork in hand, she made the transaction happen in about 30 seconds. I was impressed. They worked so well together and we're so well trained, I was totally happy and quite frankly surprised at how easy they made it. Veronica and Jasmine...well done read more

Great store for all your home shopping needs. Love when they have their 11% off everything rebate sales. I feel like they are pretty reasonable in their pricing all the time though. They have a really nice plant selection in the spring too. read more

If I owned a house, oh the fun I would have -- My memories of Menards consist of my parents dragging me into the store and spending a few hours walking up and down the aisles looking for home improvement type purchases. And I was so bored. So, so bored. Practically whining through every aisle turn. Well, how the times change. No, I don't own a home, but I can appreciate the available tools to enhance any living space. I walked in looking for outdoor furniture. And boy oh boy are they loaded with outdoor furniture. Granted, I was a little overwhelmed when I walked in because I literally had no idea where anything was located. So I walked aimlessly around for awhile - trying to catch my bearings. But I'm telling you - this is a homeowner's paradise. Or an apartment dweller's paradise. Whatever your living space consists of - Menards has you covered. read more

Horrible service and require masks even after vaccine. Perpetual rebate that can only be spent in store is a bif loser too. Went to Lowe's and Home Depot. Much better selection and service. Spent several thousands. read more

I really like this store, they have absolutely everything you could possibly want. They also have a pretty friendly and helpful staff. I just to go to Home depot or loses and they staff at those stores has just gotta so bad I don't mind going a little farther to shop at Menards. Im always surprised what I will find here that I'm not even looking for but certainly need! read more

Worst customer service, experience ever. Bought a pole barn package and I can't even describe how screwed up EVERYTHING WAS! From wrong materials to damaged materials to extra materials they just decided to throw on my order hoping I wouldn't see it! Terrible experience, incompetent building material and delivery employees! I will NEVER go to this store again. STAW AWAY! Buyer beware! Incompetence at it's finest! read more

We live downtown so not much in the way of big box DIY stores. So I come up to this Menards when I have other places in the same part of town I have to go to. It is a good place and the staff seem to be more attentive than the one on the South Side off Emerson. So I do prefer to this store. read more

Stopped in late in the evening to pick up a few things. Looking for one specific item I asked one of the men working the floor. I described what I was looking for and he said "That's in the cabinet area". Ok I head to the cabinet area and ran into Keith. Thanks Keith for your great customer service. He took me directly to the item I was looking for and asked if I needed any thing else. I did ask a question and Lin (another employee standing by) gave me a great suggestion! Thanks Keith and Lin! read more

I had the misfortune of getting Haley, a so-called member of the Management team at this location. Even though I presented multiple forms of identification, Haley was unable to connect me to my Menards account. So after spending an hour in the store shopping, I was unable to leave with my items. Her incompetence cost the store $1,200 today and I certainly will not be back. read more

They most likely have what you need but not a large verity. They also carry enough junk food to kill a large construction crew. If you need something quickly then this is your place, if you need a large variety go somewhere else. read more

The store is pretty well organized and the staff seems to try and be helpfull even when they cannot help at all. There a few places they lack in when it comes to pain and hand tools, but they have what you need to get the job done. read more

I actually enjoy this store. Prices are great and there is a variety of items available, ranging from frozen pizzas, to screwdrivers! Check for the ads. Staff is usually helpful. Good selection of flowers in the summertime. read more

The employees at this store are really friendly and always willing to help. My only complaint (and its not really a complaint) is they are dedicating more and more of the store to "grocery" or "household" items like detergent, snacks and like items. Hopefully they will limit this and remain a true hardware store. Otherwise I would give them 5 stars. Store is clean there seems to always be someone around to help you if you have a question. read more

No rebates...one rebate in 4months out of 7 sent in... their rebate program is nothing but BS.

This place has everything!!!! I go there at least 2 times a week for stuff for my office and home! Always plenty of workers around to tell you where everything is! I drive about 5 minutes farther to go to this place over Home Depot. read more

My son bought a lawn mower here and paid extra $$ for the extended warranty. He was a little hesitant as it was expensive for him. He paid cash. I told him to go to Home Depot, but he was assured that with the warranty all would be fine. He brought it home and after about 15 minutes, it died, and would not restart. He took it back to the store the next day and they said they could not take it back as it had oil and gas in it. How else would you know if it worked or not? He said, but I have the warranty and you said everything was covered, but they said no go, the warranty doesn't take effect until the manufacturer's warranty runs out. They did offer to take it back with a 50% refund???? What a rip off! The only thing he can do is take it to their service center. Very deceptive business practices. Home Depot will take it back up to 30 days even if you have used it that entire time! Go to Home Depot, save the headache. Read the reviews about Menards on Consumeraffairs.com I will never shop here again, if you do, don't buy any big ticket items without doing your research and pay by credit card if you can so you will have recourse. read more