The first week of April, we ordered composite decking to replace our old deck boards. The product…read morecolor was Forest Brown made by Fiberon. The order was delivered two weeks later. The entire bundle was the wrong color, even though the wrapping said Forest Brown. I called the guy we worked with at Home Depot and sent him the picture of what we received. He agreed it was wrong and handled getting it returned to the store. Apparently before the product would be returned, a Fiberon Representative needed to come out and see the problem. One week later, he showed up. Saw the color was wrong (told us incorrectly the product had been discontinued 7 years ago) One more week later the boards and hardware were finally picked up and returned to the Baxter Home Depot. The total we had paid them for this product was 3,279.49. We received a partial refund two weeks later for 1,712.33. We called the store a number of times, at some point we were told they held off a total refund because they thought we were going to reorder. This is late May. We already lost our contractor due to this long delay. We were told we would not receive a full refund until Home Depot was refunded the money from Fiberon. There was no way we were going to pay another large amount of money to order another product from them, then pay interest on a credit card on a refund we should have gotten since they had picked up the product. We decided to just go ahead and finish the old deck since now its full outdoor season and we needed to get things ready and enjoy our space. after several weeks and no additional refund we finally talked to the store manager. They seemed concerned about how this had been handled. Ha guess they thought a refund of 443 should placate us. Today, June 16, the supervisor from Home Depot left a message that the final payment was paid. That was for a whopping 351.00. We have a problem here. They still owe us , 1,223.00!!!!!! We will never ever step foot into another Home Depot store again. What kind of rinky dink kind of place would have such terrible customer service. No apology, no action no nothing except to drag getting us refunded for this long.

Top notch service from a knowledgeable and friendly staff…read more Multiple associates working and all asked "can I help you?" Everything we searched for was in a stock, and the associates recommendations we're spot on.

The person at the repair service desk was apathetic and rude. He seemed to react to my questions…read morelike I was stupid. He seemed bothered that he was interrupted from looking at his phone. I left feeling frustrated. I looked up the repair on the internet and ordered parts off of Amazon and fixed the problem myself. Only cost me 30 bucks. My gain, their loss. BTW he told me the item was irreparable- it now works fine. Poor customer service and a poor employee.

Terrible service wouldn't recommend going there pick a different location or order online they will…read morenot honor what the website says even though they previously said they would

I've used Ferguson on a number of projects. Sales force are very helpful. There was no pressure.read more

From the owner: For after-hours emergency, will call and/or commercial water heater full service delivery, please…read morecall (800) 217-9480. Ferguson is a leading plumbing supplier for the professional plumbing contractor who demands quality plumbing products, tools, repair parts, operation supplies and bathroom fixtures from today's top manufacturers. Whether you specialize in service calls or new construction plumbing, we specialize in getting you the wholesale plumbing supply products and solutions you need to stand up to every plumbing project in the Baxter, MN area. See how our knowledgeable associates, on-site trainings and full-service solutions give you the tools you need to better serve your customer.

I have shopped at Slumberland for many years, my house is full of furniture from this store and I…read morehave always had a great experience until just recently. The way I was spoken to over the phone was absolutely demeaning and disrespectful, and this was the manager. I am not sure if this person was new or if I just never got the "pleasure" of speaking with him all these years. After months of no communication I was finally able to exchange my defective product but only for store credit, which I don't even want to step foot back in this store because he made me that uncomfortable. So I am now paying $200 a month for for really nothing.

Wow do these folks know their stuff. With all the time in the world, they patiently answered…read morequestions and advised. Great service. I felt like they cared about my project.

We used all Hirschfield products for our new home. Had a terrible experience with the stain peeling…read moreoff the deck. FOUR years ago. They sent out a nice young man who clearly was nicer than he was thorough. He never came back. And the "reliable painter" whom Hirschfields brought with them never called back either. So no big deal. I decide to restain at my cost and call them to ask if the original was oil or latex. The kid on the phone was rude, uninformed and would be unemployed if he ever treated any of our clients like he did me yesterday. I was to get a call back. Didn't happen. Hirschfields has taken down their Facebook page. Anyone want to guess why. I knew Bud Hirschfield when I was younger. He'd never run this place thus way.

A few weeks ago, I needed help with a piece of equipment. I called a dealer in California, but…read morethey couldn't help me. Then, I found out that Brainerd is a dealer. When I called Steve at Brainerd, I was worried because they are located too far from Hawaii to help. But Steve was awesome and connected me with a closer dealer. Problem solved thanks to Brainerd. Mahalo!

Fair pricing, delivery and pickup were great. Very nice folks. Would recommend them to friends…read more They even came and swapped out a different excavator when the first one malfunctioned.

This store is amazing! It offers so much more for my home than just lighting! Besides the great…read morelight fixture selection, they have outdoor furniture, leather furniture and Amish furniture. Staff is very knowledgeable and helpful! I highly recommend!!!

We stopped in on 9.29.23 to look at and possibly purchase two lights for our kitchen island and one…read morelight over kitchen sink. We walked the whole store, looked at lots of lights, tried out a nice leather couch (nice surprise since we are also looking for a new couch) and not one staff person acknowledged us. No one greeted us upon entering store or approached us while we were looking. The store was not busy and I noticed at least two staff people working. Obviously they were not interested in our business and we proceeded to leave the store. I would not return nor recommend this business.

Terrible customer service. Tried to resolve my problem, but customer service said my problem was…read moreresolved, but the next bill was the same. Called again and supposedly resolved and another bill that said I couldn't order any more propane until my entire bill was paid for so here I sit with an almost empty tank and it's 25 degrees out! I will be shopping for a new company soon! I gave them a one star only because it was the lowest I could go!

We have been without gas for a week! I called on a Friday and they said it would be there by…read moreMonday...never showed up. Called again and they said it would be there by Wednesday....once again, it never showed up. Called yesterday and was promised in 24 hours. Well, still waiting and it's more than 24 hours. Each time I called, I get some call center and they know nothing about how it works in MN. I am so frustrated! We have been getting gas from there for over 40 years and this was the worst experience ever!