It is really unfortunate that I have to write this review. I was hoping that I would have worked out with this company as I support local businesses and give most of my business to them if possible. I came here to get a painting framed that I received for wedding present with my wife. We visited a couple different places and really were sold on a frame here that was custom frame. They do several different frame types, there are custom frames that someone will create and your typical frames that you would get in a normal framing store.
On January 25th, we picked the frame and paid. The owner stated that it would take three weeks to receive the finalized frame. Just over three weeks pass and I email requesting the status for the frame. The frame is not complete. Actually the guy who was creating the frame for me was in a different country and my frame was going to be delayed. The owner stated she would contact me in a given time frame. The time frame passed and several days later I had to reach out to her to get a response. This happened several times during this transaction. I believe about nine times total where I was promised a certain time to follow up or that my frame would be ready and the time passed and I was waiting by the phone. I was always the person reaching out to the owner after the promised contact date. During all of these follow ups, two months passed, five weeks longer than I was promised, and the frame was in. I went to go pick it up and thought it looked a little different than what I was expecting. I brought it home and my wife thought it was off too. When I compared it to the photo I took originally it was off. Actually the workmanship of the frame example we chose was about 3 to 4 levels below what we received. It was like a different person created this frame that the person who created the the mock up. We reached out the the owner and she said to bring it back into the store.
We did and started to wait again. She said it would take three weeks and three weeks passed with no reach out. We had to again, reach out to her. She said the guy who was making the frame with MIA. We went back and fourth several times where she said she would contact us by a certain date and did not. It was pretty frustrating overall. If the owner would just reach out to us when she stated and set our expectations, it would have been a different experience. Since she did not, it escalated the issue. She called just a couple days ago and said our frame was in. The entire experience took over four months to have our frame made and all the back and fourth. It did not look like much was done with the frame. Almost identical to what I took back. There was a little extra work done, but not to the full detail that I was expecting. They definitely fell short on the craftsmanship and on the service expectation at this store. I did end up getting a small discount on the frame, however I don't think it was big enough. The frame that was made was defiantly about half the value of the one that was promised. I would steer clear of this business if you need something framed. read more