Sadly, Allan Jeffries Framing (AJF) did not live up to the hype, at least not for us. Although Aturo seemed very nice and competent on our first visit, the level of professionalism completely vanished after. We came to AJF to have a large work of art (on canvas) removed from its frame so we could send it to the artist's representative for replacement (it had been damaged by light). We spoke to Aturo on the phone ahead of time, and he told us to 'come over' right away - my husband loaded the piece in the back of a truck (it's very large), and drove the 20+ minutes to AJF. Aturo waited on him - removed the canvas, rolled it up for us, even tried to find a box for us. He said to bring back the frame with the replacement piece when we receive it so he could remount/back for us. Several days later, after the artist's representative received the rolled canvas, we were asked to have a professional framer precisely measure the frame openings so the new piece, which would be printed on metal and enhanced by the artist, would fit perfectly. We called Aturo ahead of time, brought the frame to him, and, while on the phone with the artist's rep, he made the measurements they needed. After the call, I received a call from the artist's representative - she wanted to warn me that Aturo had been very "rude and condescending" to her. I apologized, assuming that it was a misunderstanding, since Aturo had always been professional in his dealings with us.
A month (or so) later, we received the new artwork - it was absolutely gorgeous! We called Aturo to make an appointment to have him remount and back it. He set an appointment date for soon thereafter. My husband loaded the work and frame in a truck, and drove back to AJF. When he arrived, despite having an 'appointment,' Aturo said he was 'busy with another customer' and didn't have the time to work on our project, but said that he felt we should have him install a UV protected covering in the frame. He made a NEW appointment for my husband to return a week or so later. Upon returning home, we discovered that the new appointment date conflicted with other plans we had, so we attempted to call Aturo to reschedule. We attempted to call him SEVERAL times over SEVERAL days - leaving messages (during his business hours), without any response whatsoever. When we finally were able to reach Aturo on the phone, no apology for not returning calls (okay - some people ignore their emails and calls - not very professional, but it is what it is!). I told him that we'd need a new date due to a conflict. He said that he was 'very busy' because Christmas was coming, and that he then was going to be closed between Christmas and New Years. Although he looked at his calendar, he kept saying he was very busy for the next few weeks. I told him I had absolutely no problem waiting until after the first of the year - he was VERY grateful, and chose a date (January 5) and a time (1pm).
Yesterday, January 5th, my husband, again, loaded up the frame and artwork in a truck and drove to AJF for the appointment. When he walked into the shop with the project, Aturo said 'I can't work on your project now, I'm with a customer.' My husband asked when he should come back, and he said 'maybe next week.' My husband reminded him of the appointment, Aturo didn't seem to care - he was 'busy.'
SO, having learned our lesson, we decided to NOT go back. I called the artist's representative to ask for a referral to another framing store. When I mentioned that Aturo was going to put UV protective plexiglass in front of the image - the artist's rep said, emphatically, "NO!" Adding 'you NEVER should put glass or a UV plexiglass in front of artwork printed with this process on metal,' that the printing process already puts a layer of UV protection, and that putting glass or UV plexiglass in front of artwork produced in this manner would significantly diminish the beauty of the image. She said that Aturo clearly had no idea what he was doing with regard to this new medium, and she was relieved that we did not end up using him for the project. I looked up other framers in the area with 4.5-5 star reviews and found another gallery (not far away from AJF) who not only told us to bring the piece in right away, but quoted a price, wrote it up, and gave us an estimated date to pick up the completed project - no need to sit in the car for several hours while they work on it because they 'don't have room' - this shop was organized and professional (and in the neighborhood for, I believe they said, 20+ years).
I'm very sad and disappointed that AJF did not live up to their reviews. I have several other pieces of art (including some originals) that needed to be stretched, mounted in new frames, and backed, and hoped that we would be able to build a relationship with AJF to do, not only on our current re-frame, but other new framing.
SO, to sum up, BEWARE! read more