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Frame & Art Dept

4.9 (73 reviews)
ModerateFraming
Closed 10:00 am - 4:00 pm
Updated 2 months ago

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Reviews With Photos

Amy P.

Honestly, yelp is crap. It's either an amazing review or some crazy psycho, out of touch with reality, giving some poor business a terrible rating that's undeserved. That said, I'm still going to contribute to this insane website. Five stars all around to this framing company. As a designer, I'm VERY particular and as a libra, I can't make a decision to save my life. These guys let me take all the time I needed to pick matte options and framing sizes. And I couldn't be more pleased. Support small business. These guys deserve it. HOW GREAT ARE THESE PRINTS!? (And invest in the museum glass, it's worth it)

Picked up another order recently from this great local shop! Been coming here for years and I wouldn't go anywhere else. They always help me see a vision for my pieces that I couldn't do without their help. I love all their frame and matting options that always help take my prints to the next level. Couldn't recommend the Trejo family enough!

The completed, incredibly well done, custom shadow box of              memorabilia from my wife's pro vball career.

Juan and Diego were absolutely wonderful to work with ! I had approached two other framers about what I wanted and both basically said "we can't do that..." These gentlemen embraced the concept enthusiastically and artistically! Our family so SO happy with the result! HUGE KUDOS and sincere thanks to the brothers!

Some frame done by the best on the south bay (Frame and art dept)
Francis E.

These custome frames are done by this amazing family owned frame shop. I have many more custome frames done by them maybe I'll post another day. But if u haven't tried them... what are you waiting for!. They have great prices for every taste. A variety of real wood, and different types of glass. Tell them what you want and they will deliver.

Fritz J.

Juan was great to work with when framing an art piece from a recent trip abroad. He sent us photos of several options and we had the completed piece back within a week!

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1 month ago

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8 days ago

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4 months ago

I have used these folks a few times now for custom framing and I couldn't be happier. Such nice people and great work done.

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7 months ago

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6 months ago

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1 year ago

Helped walk me through several options and select the best one. Built a white frame for me. Did a great job! Excellent customer service!

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1 year ago

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6 years ago

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5 years ago

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3 years ago

So great! Half the prices of other quotes I got - did and amazing job and was able to get it within a week. Will go back with more photos.

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9 years ago

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7 years ago

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8 years ago

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6 years ago

My brother had his photo featured in the new york times. They did a superb job framing it!

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Ask the Community - Frame & Art Dept

Hi, can you guys do canvas stretching? I'm not sure if that's what it's called. Basically I have some artwork on canvas and I want it stretched to hang but without a frame. Please let me know, thank you.

Hello,YES! We can certainly assist you with your request.

Don’t See Your Question? Ask Away!

Review Highlights - Frame & Art Dept

Juan helped me with my frame selection and did a special rush on my order, as I wanted to have it the next day.

Mentioned in 27 reviews

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Back in November '25, during the most difficult time in my life, I needed to frame a beautiful…read moreportrait of my Mom for her funeral that was going to take place in a week. I called the Frame Store and spoke to Tom. I was able to drive to the store and describe to him what I needed framed and the timeline we had to work with. He made the time to listen to me describe how special my mom was and how this portrait was needed for the funeral. After an hour we finally selected the perfect frame. Tom gave me a great price for the quality I selected. He made sure that he clearly communicated with everyone involved in the process in framing the portrait and the time line I was requesting. In the end, this beautiful portrait was a masterpiece that highlighted how beautiful my mom was. I truly appreciated the quality of the service and product what Tom and the Frame Store offered. Thank you. Thank you. Thank you.

PERFECTION! I had purchased a piece of artwork that needed framing and we had the opportunity to…read morework with Tom. We are typically pretty good at figuring out our design needs but framing can be more of a sophisticated effort than you'd think. Tom helped us select the perfect frame for our piece. When he analyzed the art, his perspective really called out things we didn't see or notice. So when he provided some options, we all agreed on one in particular that seemed to really complement the artwork. We received our framed art in less than a week and it's PERFECT! The right frame and glass does so much and we can't stop staring at our new piece. Super happy!

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Michaels

Michaels

3.3(160 reviews)
2.9 mi
$$

I ordered a pack of solid colored gift bags from the website. I received notification the next…read moremorning that my order was ready. Pickup was quick and easy. My item was on a shelf with other orders. I wasn't sure if I was supposed to help myself and asked one of the employees who took it off the shelf for me. I was in and out in less than 5 minutes. The bags are nice and sturdy and will be useful throughout the year for gift giving.

My mother and I've been loyal Michaels customers for years as full-time artists and hobbyists,…read moreunfortunately the customer experience at this store, specifically at the Vista Store in Torrance, has declined significantly. I hope my feedback warns other customers and helps management understand what's happening at the store level. A few days ago, I went in to quickly pick up an online order after receiving both email and text confirmation that it was ready. My name wasn't on any of the pickup bags, so I asked for assistance. A manager briefly looked around, said he would check by the registers, and then proceeded to count cash in the register instead of helping me. After I approached him again, he passed me off to another employee who also couldn't find the order. I eventually noticed a bag with my name on the floor behind the register. They scanned it, and I left. When I opened the package later that night, I realized not only was the bag dirty--with a footprint on it--but the product inside was the wrong brand. I had ordered a specific brand on sale, and they substituted an Artist Loft item without informing me. The receipt label didn't match the product at all. I returned to the store the next morning, where the female manager told me they had substituted their own brand because the original item wasn't in stock. That explanation made no sense--if a customer orders Prismacolor, you don't replace it with Artist Loft. When I questioned it, she impatiently said, "Well, I'm returning it for you," with no apology, empathy, or effort to acknowledge the mistake. Not only did I waste over 30 minutes during the initial pickup, but I also had to make a second trip to return their error. A simple, sincere "I'm sorry" would have gone a long way. While I was there, I asked about another pending order. They told me if the item was on the shelf, I can get it. Even though the item showed available at this store, we couldn't find any. I ended up canceling it. More waste of time! Later that afternoon (4:11 p.m., Dec. 3), I called the store because the website was now showing the item in stock. The person who answered the phone cut me off with, "No, I'm too busy," without any courtesy or suggestion to call back. The level of rudeness at this store has become consistent and noticeable, even my young child has commented on it. This pattern of dismissiveness, errors, and lack of customer care is extremely disappointing. I hope regional or district management takes these issues seriously and restores the professionalism and positive atmosphere Michaels was once known for. (I've never shopped at Hobby Lobby until recently, and the vibe there is completely the opposite. It's warm, friendly, and the price of same brand products WAY cheaper than Michaels!!!) A few additional concerns for fellow customers: Many art supplies are significantly cheaper at Hobby Lobby, Amazon, or Dick Blick online. I genuinely prefer supporting local stores, but not at the expense of higher prices and poor treatment. When returning online orders paid through PayPal, you can request a cash refund. Store employees stubbornly claim they can only issue store credit, but when I called to ask, customer service confirmed that is NOT true. I now have over $100 in store credits! And I'll tell you next why I wouldn't opt for Michaels store credits. At the Redondo Beach location, an employee scanned two store credit receipts--each worth over $80--and told me they had no balance. He even asked if I wanted to throw them away. I later confirmed this was his error, but when I brought it up during a future visit, the same staff member simply shrugged while leaning on the register with his leg up. He no longer works there, but the value of those credits was never recovered, and I never received so much as an apology. Another ongoing concern is price inconsistencies. As someone who shops at Michaels often, I know the prices and watch for coupons like most loyal customers. However, the prices on the shelves frequently do not match the prices at the self-serve kiosks. I've asked for assistance on this four or five separate occasions, and it's surprising that the issue remains unresolved. Even worse, staff often appear visibly irritated when the discrepancy is pointed out. Right before a recent 40% promotion, prices on many items were increased in the kiosks but not updated on the shelf displays. I picked up a few items, excited to finally use the long-awaited 40% discount. At the register, everything rang up at the higher price. When I asked about it, I was told that "the overnight crew forgot to change the tags," even though every version of the item was still marked at the regular price on the shelves. In the end, it would have been cheaper to buy the items at their regular price with the standard 25% coupon than during this so-called 40% sale. I wondered why I still shop there. I guess because we are creatures of habits!

Photos
Michaels - The Front & Signage   04-12-2025

The Front & Signage 04-12-2025

Michaels
Michaels

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Frame & Art Dept - framing - Updated May 2026

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