My daughter and I both needed things framed - she had one small piece, but I had to get 5 larger…read morepieces that reframed - they had been in storage, and were in pretty bad shape. John had a great selection and made excellent suggestions about the frames and mats that would work best with the pieces. The prices were also very reasonable. They came out so well!!! Highly recommend!!!

Jon did exceptional work on a old poster that I had from 1975.Frame and glass was perfect. I will…read morebe back with some other projects.

The owner Kyle was very communicative and courteous. The frame looks fantastic. I've gotten a lot…read moreof compliments on it from people who've seen it hung in my house.

Just a fabulous all-around, professional small business. This was my first time and I felt in such…read moregood hands, end product turned out to be a winner!

Paul is amazing at what he does. He worked a miracle with these two very damaged prints I brought…read morein. I'd trust him with any of my framing needs going forward.

We reached out to get a framing quote and had a great experience! Communication was clear and…read moretimely, and John Paul was really helpful throughout the process. Although our client ended up going in a different direction, we really appreciated the service and will definitely consider working together in the future.

We got great service from Daniel to get our passport photos taken! He was really nice, took them…read morequickly, printed them while we waited, and he got all four of us done in about 8 minutes out the door. He charged the same price as CVS to take and print the photos but did not charge us extra for digital files to my email. Plus his antique camera collection was pretty cool to look at!. Planning to return another day to get some old negatives digitized and will update my review when I do.

Super fast passport photos! He even did a touch up before printing. The cost was inexpensive at $18…read moreplus tax.

So happy with the way my painting turned out!! I wasn't sure about what colors to use, and the…read moreowners right away had an eye for what could work to bring the painting to life. My beach-themed piece was made even more beautiful with the surrounding driftwood frame, and Mike's suggestion of propping it up with a filler frame underneath - with the option to let the two frames contrast against the other worked so incredibly well. I suggest everyone check out this studio, they have a lot to offer in store and the people there are really awesome humans. Thank you again for the amazing work!!!

Excellent framing on two special pieces! Rivero Studio does super work. Thank you and I'll be back.read more

Dion Gallery -I love this place! So many cool pictures and the framing is top quality!…read more I've been walking by for years and popping in the store. Jeff has always been friendly and knows his stuff! I can't imagine anyone writing a bad review unless they have a screw loose. Location and parking are great too! I finally bought a framed special ;) print, I absolutely love it! Thank you Jeff!

It was a pleasure talking with Jeff. I was just wandering by and we struck up a conversation, I…read morelove the style of so many of the prints and paintings there. I ended up getting a beautiful print of local spot in Redondo Beach in mid-century modern style and I really love it. The framing is also immaculate, I went with a beautiful solid walnut frame which was very reasonably priced given the quality. Jeff was great, no pressure but he also guided me towards many pieces I really liked.

Back in November '25, during the most difficult time in my life, I needed to frame a beautiful…read moreportrait of my Mom for her funeral that was going to take place in a week. I called the Frame Store and spoke to Tom. I was able to drive to the store and describe to him what I needed framed and the timeline we had to work with. He made the time to listen to me describe how special my mom was and how this portrait was needed for the funeral. After an hour we finally selected the perfect frame. Tom gave me a great price for the quality I selected. He made sure that he clearly communicated with everyone involved in the process in framing the portrait and the time line I was requesting. In the end, this beautiful portrait was a masterpiece that highlighted how beautiful my mom was. I truly appreciated the quality of the service and product what Tom and the Frame Store offered. Thank you. Thank you. Thank you.

PERFECTION! I had purchased a piece of artwork that needed framing and we had the opportunity to…read morework with Tom. We are typically pretty good at figuring out our design needs but framing can be more of a sophisticated effort than you'd think. Tom helped us select the perfect frame for our piece. When he analyzed the art, his perspective really called out things we didn't see or notice. So when he provided some options, we all agreed on one in particular that seemed to really complement the artwork. We received our framed art in less than a week and it's PERFECT! The right frame and glass does so much and we can't stop staring at our new piece. Super happy!

Amazing framing and even better customer service! I love the job they did on my picture. Even more…read morewhen I had to have back surgeries when I was supposed to pick it up they took the time to drop it off at my home. Can't say enough good about the quality of the work and the way they care about their customers!

Great place and great customer service, I was in need of work for my dog shadow box. They helped me…read moreout with no hesitation nor excuses. I highly recommend this place!

My mother and I've been loyal Michaels customers for years as full-time artists and hobbyists,…read moreunfortunately the customer experience at this store, specifically at the Vista Store in Torrance, has declined significantly. I hope my feedback warns other customers and helps management understand what's happening at the store level. A few days ago, I went in to quickly pick up an online order after receiving both email and text confirmation that it was ready. My name wasn't on any of the pickup bags, so I asked for assistance. A manager briefly looked around, said he would check by the registers, and then proceeded to count cash in the register instead of helping me. After I approached him again, he passed me off to another employee who also couldn't find the order. I eventually noticed a bag with my name on the floor behind the register. They scanned it, and I left. When I opened the package later that night, I realized not only was the bag dirty--with a footprint on it--but the product inside was the wrong brand. I had ordered a specific brand on sale, and they substituted an Artist Loft item without informing me. The receipt label didn't match the product at all. I returned to the store the next morning, where the female manager told me they had substituted their own brand because the original item wasn't in stock. That explanation made no sense--if a customer orders Prismacolor, you don't replace it with Artist Loft. When I questioned it, she impatiently said, "Well, I'm returning it for you," with no apology, empathy, or effort to acknowledge the mistake. Not only did I waste over 30 minutes during the initial pickup, but I also had to make a second trip to return their error. A simple, sincere "I'm sorry" would have gone a long way. While I was there, I asked about another pending order. They told me if the item was on the shelf, I can get it. Even though the item showed available at this store, we couldn't find any. I ended up canceling it. More waste of time! Later that afternoon (4:11 p.m., Dec. 3), I called the store because the website was now showing the item in stock. The person who answered the phone cut me off with, "No, I'm too busy," without any courtesy or suggestion to call back. The level of rudeness at this store has become consistent and noticeable, even my young child has commented on it. This pattern of dismissiveness, errors, and lack of customer care is extremely disappointing. I hope regional or district management takes these issues seriously and restores the professionalism and positive atmosphere Michaels was once known for. (I've never shopped at Hobby Lobby until recently, and the vibe there is completely the opposite. It's warm, friendly, and the price of same brand products WAY cheaper than Michaels!!!) A few additional concerns for fellow customers: Many art supplies are significantly cheaper at Hobby Lobby, Amazon, or Dick Blick online. I genuinely prefer supporting local stores, but not at the expense of higher prices and poor treatment. When returning online orders paid through PayPal, you can request a cash refund. Store employees stubbornly claim they can only issue store credit, but when I called to ask, customer service confirmed that is NOT true. I now have over $100 in store credits! And I'll tell you next why I wouldn't opt for Michaels store credits. At the Redondo Beach location, an employee scanned two store credit receipts--each worth over $80--and told me they had no balance. He even asked if I wanted to throw them away. I later confirmed this was his error, but when I brought it up during a future visit, the same staff member simply shrugged while leaning on the register with his leg up. He no longer works there, but the value of those credits was never recovered, and I never received so much as an apology. Another ongoing concern is price inconsistencies. As someone who shops at Michaels often, I know the prices and watch for coupons like most loyal customers. However, the prices on the shelves frequently do not match the prices at the self-serve kiosks. I've asked for assistance on this four or five separate occasions, and it's surprising that the issue remains unresolved. Even worse, staff often appear visibly irritated when the discrepancy is pointed out. Right before a recent 40% promotion, prices on many items were increased in the kiosks but not updated on the shelf displays. I picked up a few items, excited to finally use the long-awaited 40% discount. At the register, everything rang up at the higher price. When I asked about it, I was told that "the overnight crew forgot to change the tags," even though every version of the item was still marked at the regular price on the shelves. In the end, it would have been cheaper to buy the items at their regular price with the standard 25% coupon than during this so-called 40% sale. I wondered why I still shop there. I guess because we are creatures of habits!

It has been some time since I've been in a Michael's. I used to love crafting but it has taken a…read morebackseat in priorities. I went because I had a specific need. I asked a clerk for assistance and she just said "look back here and if you can't find anything, look in the craft area," as she walked away. Hmmmm, I looked where she had pointed, couldn't find anything and then had to search for the craft aisles. I roamed around aimlessly for some time. It was not easy. I finally found the craft aisles but had questions and there weren't any clerks around. As I headed to the checkout, I looked up my account on the app. No clerks at the front but the self checkout was open. I checked out and left with no other human interaction. It's a shame how the retail industry has changed. Ok, bye.

Had great service to fix a painting. They were very friendly. It was quick and very reasonable on…read morepricing. Will definitely come back if i need any other frames fixed.

Chuck did a great job on the painting I had done recently. He was great to work with and very…read morehelpful with my options.