I cannot write this review fast enough.
I'm literally only giving it a two star and not one because of our bartender. He cared more than the manager even did. He pushed to try his hardest to make sure we were happy. The manager just walked away.
Let me back up... back story.
I ordered a steak. Medium well. A $50 steak. Medium well.
Today was supposed to be nice. My five day work week recently moved to six and my six day work week is moving to seven for at least the next month (at least). Not a big deal. My fiancé works law enforcement and in his 4-5 day weeks works 50-60-70+ hour weeks, with no exaggeration. Our schedules clash like no other. So this seventh day I'm adding into my schedule is going to make it impossible to see him. Still not so much a big deal because we've been here before, we've done this and of course, it's my choice to change my schedule. Our schedules clash with work. It's life. My birthday is in a week and a half and we today was supposed to be us celebrating my birthday since today is my last scheduled day off for at least* through sept, at the very least. So not only are we trying to spend some time together, he's trying to take me out to dinner for my birthday.
Steak is by far my favorite food- I order it. It's fifty bucks. Fine. No biggie. Until it's not cooked correctly. I ordered medium well and it was red. The more I cut into it, the more red it got & the chewier it got. I was going to eat it regardless but I was just so upset with the situation itself. It's my only day off from working my six day week. My only day spending time with my fiancé in how long. Trying to celebrate my birthday. Trying to relax knowing I'll be working every day for the next month (extremely likely much longer) except today. Just overall upset. A girl behind the bar was nice & asked if everything was okay and I kind of shook my head & she grabbed the manager.
The manager didn't even validate that the meat wasn't cooked. She said that's how it comes. Medium well comes red?????? She said she gets hers cooked medium well personally and hers looks pink too. Mine wasn't pink. It was red.... She offered to throw it back on the grill, which was nice, but everyone has heard stories about what so and so did at so and so restaurant. Things can get pretty dirty and disgusting. I have heard nothing about this restaurant specifically, but my second job is in a restaurant. A previous job I worked at in a restaurant, they did very dirty things to customer food & it was supposed to be a "nice restaurant". So no, I really didn't want my steak back on the grill, to be honest. The manager said she would personally stand there until it was done. That was very nice, but I don't know her. I don't know what's happening behind closed doors to my food. It sounds silly, but everyone knows a story about people that do things to food at restaurants. After I declined, she just walked away. I was just staring at my food. The steak was fifty dollars. I was talking to my fiancé like "do I bring this home and cook it myself???? Like what do I do with this???" And the manager was all within ear range. And just ignored everything. She never came back over.
The male bartender came over eventually and asked if everything was okay and I was like honestly not really. Explained the food thing. Didn't even go into any detail about my personal life because what does anyone care? Nobody does, realistically. He pressed to put it back on the grill and he brought it back and tbh it was still red. Better. But still red. I didn't even complain at that point bc 1) I clearly wasn't winning any battle. The manager couldn't even see my steak was mooing back at me. 2) the bartender tried. He had way, way better situation management than the manager did. And I'm grateful for that alone 3) nothing was comped, discounted, nothing. 4) the manager very clearly just didn't care.
I wasn't looking for free food. I wasn't looking for comped food. I wanted good customer service & good food. I got partial good service. The male bartender. Somewhat the female bartender. I'll give her some credit. The manager- no. Just no.
If you're the owner of this restaurant or the manager or even just someone reading this- just treat every customer like they're having a bad day. Period.
Like this just kinda ruined my day. It was supposed to be a good day and it just trashed it.
Wasted money.
The pic I'm posting- obv on the left is a gif but it's a clear picture of coloration
Top photo is before it was put back on the grille
Bottom is after
I didn't alter any of the photos in any way
And lastly, the bill. Bc nothing was discounted in any way.
Side note- if you look at the rest of my reviews, most are 5 stars. I go out of my way for really good service. Really good service deserves recognition. But this was just unacceptable. read more