Food was fantastic and the service was even better! Kristin, our waitress, helped us navigate the…read moremenu and answered all our questions. The ambiance is lovely.

Worst dining experience my family and I have ever had!…read more We went here for my brother-in-law's graduation from SUNY Cortland. We made the reservations about three months in advance thinking it would book up. They must have caught on it was graduation weekend because two months later they called saying they were changing the menu to a $75 per person prix fixe menu and they needed a $90 deposit. When we got there, we told the hostess the name for the reservation and were met with a scared and confused reaction. When she found the reservation, we were seated in a dining room with one other family seated. Soon after we sat down, we noticed the family that had already finished eating was talking amongst themselves, and the father went to the waitress to dispute his bill. We overheard him saying no one ate and it was the worst food they had ever been served. We should have listened and left right then! We decided to order and test our luck. For the appetizers, we got fried calamari, wings, meatballs, and the antipasto platter. The calamari was the first to come out, and we were all at a loss for words. The calamari came out yellow and looked like it was not cooked at all! My sister-in-law's boyfriend was brave enough to try it, and when he took a bite, it was so rubbery it snapped like a rubber band. When we addressed this with our server, she acted like it was normal! She made it seem like they just didn't like it and offered to let them select a different appetizer. The new wings came out very fast, but with blue cheese instead of ranch. When we asked a food runner for a side of ranch, she said she would ask our waitress, but it never came. After still not learning our lesson, we ordered entrees. We ordered two fettuccine Alfredos, spicy vodka tortellini, two steaks, two chicken parmigianas, and two penne alla vodka. The entrees took over an hour to come out, and while we were waiting, it got even worse. More customers started to come in, with a total of about 10 to 12 tables including ours. While waiting for our food, we saw families get seated, wait 20 minutes for water, and decide to leave before the waitress even came over. Other tables that had their food were requesting comped bills because their food was not edible. This caused one of the waitresses, who we later found out was the manager, to begin CRYING in front of customers while taking their orders. Still waiting for our food, a table got seated behind us and their experience was the same as ours. They waited 10 minutes for water cups and a pitcher of water (which was an empty Jack Daniels bottle), and the waitress almost dropped a glass on the father, which he caught. Then when they got their appetizers, the waitress knocked the same glass off the table, shattering it right next to the man's foot. One member of my party used the bathroom and found out there was no toilet paper. We immediately let the waitress know, and she stated she would have someone refill it, which never happened during our entire time in the restaurant. We came to find out ALL three bathrooms in the restaurant were out of toilet paper. We finally got our food and it was all inedible! The Alfredo tasted like water with noodles you would expect to get in a hospital. The steak had no char and was gray on the outside and rare on the inside when it was ordered medium. The spicy vodka had no taste besides the absurd amount of red pepper flakes, and the regular vodka sauce and marinara sauces were watered down with little to no taste. No one ate their food and, since we were starving, we decided to try dessert that came included with our "prix fixe" meals. During this time, the table that had glass dropped on them finally received their food, which they also found inedible, got very upset, and most of them got up and walked right out. After the food runner took our plates away, we asked her for more water for the table, to which she responded, "I can ask your waitress because I am not authorized to bring water to the table." When the new water finally came, it was in a dirty bottle and the water was slightly brown. I could go on about everything that made this by far the worst dining experience anyone in that restaurant unfortunate enough to stay for their entree had ever had, but this review is long enough. For the total of 3 hours we spent at this miserable establishment, we saw 6 tables get up and walk out. Also, if you have to use the bathroom while dining here, you may actually need to leave the restaurant and go down the road to the Motel 6 to use their restroom. So not only is this a terrible establishment with slow service and awful food, it is also a scam.

Green Arch is a must try in Cortland for a fancy date night, family dinner, or night out with…read morefriends. The classic Italian atmosphere makes this place feel extra special and the dishes are worth raving about. I had the chicken riggies which came with a salad with actual field greens and of course some delicious homemade Italian bread.

service was beyond terrible The ribeye was dry and tough…read more Never again Awful not worth the money

The chicken riggies are really good with the spicy plush sauce and Italian long greens. Would…read moredefinitely get again. The meatball pasta was really disappointing, though. It had much less depth than the riggies and felt very one note. A lot of angel hair pasta and two small meatballs. Adding at least garlic or basil to it would have helped. Clearly a locals place and servers are really friendly.

The service and atmosphere was excellence!! I had the rib eye cooked med rare w sauté mushrooms…read moreand enhanced my side to Alfredo pasta and all this was cooked to perfection!! Highly recommend this place!

Last week I was recommended to use this restaurant for my brother home going service, and I've to…read moresay this place is phenomenal. The staff were amazing and they are very knowledgeable and respectful. The food was perfectly cooked and hot by the time it reached the venue. Thank you "Hollywood" you gained a new customer . WAY TO GO !!!!!!!!!! Emily was one of the servers that I had talked to and I want to add that she was helpful and very polite. Thank you, Emily .

Great family restaurant. The food is good, the decor is nice, the service is excellent. The menu…read moreselection is very good. You really can't go wrong dining here.

As someone who is very picky when it comes to her pizza, Pontillo's is my favorite place in…read moreCortland! Their pizza is always good, and my family and I are also fans of their fried cauliflower, onion petals, fries, and mozzarella sticks. The price is usually pretty reasonable, but there are definitely some things that are a bit pricier than I'd like to pay. Their staff is also usually pretty nice. I've never sat to eat, but there is plenty of space. It seems like it would be a charming place to grab a bite if you have time, but they are always punctual when we are getting food to go.

Meatball Ricottaroni was delicious & hearty. Pizza Crust was so good & crunchy. I ate all my crust…read more Not sure if I ever did before! The Pizza tastes fresh & homemade. The meatballs were crumbled & was full of flavor. I will definitely be ordering the fried Cauliflower. The breading was crunchy and the cauliflower was cooked to perfection. They have a really nice helpful staff. Oh yeah... even the Ranch was one of my favorites

This is one of my favorite places to get a delicious cocktail and yummy appetizer in Cortland. I've…read morebeen here a few times and every time I visit I'm always greeted by the staff with such welcoming energy. I'm always excited to try something from their seasonal cocktail menu because there's always something new with a fun name and great flavor. My friend and I stopped in and tried the Gingerbread Espresso Martini and the Santa Clausmo. Both drinks were fantastic! We also ordered the Loaded Fries and they were sooo good. They come on a large plate and there was more than enough for us to share. This was also a great choice because they are gluten free and vegan. My friend has a gluten allergy so it was nice having an option on the menu for her. They also have a lot of other gluten free and vegan options. Good vibes and great service every time!

It was just before the rush so things were slow. The service was very good, but not many other…read morecustomers. The wait staff was very pleasant and welcoming. The menu was adequate and had a good variety of items. I had a side salad which was great! Fresh mixed greens with a few other vegetables. Then came the Caprese Pizza. It was very bland and blah. There was no real flavor to it. I think they forgot to put the garlic sauce on it. The crust was crisp, very thin. The place hasn't changed much since Brix took it over many years ago. It's very dark. The acoustics are poor as the place is loud. I imagine with a crowd, it would be hard to hear the people at your own table. I had a pleasant time with friends. If I go back, I definitely will try something else. The Caprese Pizza just didn't cut it for me.

Driving through the southern tier and I am always looking for a new pizza place to try. Stopped…read morehere and grabbed a couple slices of cheese. I came at the right time because the pie just came out. It was a solid slice with a decent crunch when you bit into it. Sauce was ok. The workers were friendly and place was alright. Not blown away from this place but it's a solid 3 stars.

The pizza was definitely good for reheated cheese slices with toppings added later. Counter staff…read morewas pleasant. Had dirty mushrooms on the $14 vegetarian salad. Found after several bites of manure grit in my mouth. Live and learn. Won't be back to repeat the $29 take out order consisting of 2 slices, a vegetarian salad with manure mushrooms, and a small dessert.

I love their pizza! Great value, excellent pizza, consistent quality, superb cheese pizza, tastes…read morelike home.

Good for big party pack choice meals. Wings are good snd they will grill them for you, as well as…read moreput whatever seasoning you want on them. Pizza is ok but I've had better.

Grabbed a quick slice after dropping my son off at Cortland. It hit the spot. I had the buffalo…read moreslice, my husband had the cheese slice. Prices are very very reasonable. $3.50 a slice I believe. Service was great. It was quiet. They were very nice. We ordered at the counter and there were other slices on display. They make rolls too. It was perfect for a quick bite.

the young people who "handled" ( i use that term loosely) the phones were condescending &…read moredisrespectful. have n e v e r been spoken to in a such a disrespectful manner after being placed on hold indefinitely!!! don't waste your time anymore; all they care about is the college business and screw the locals who like this pizza! totally humiliated!! george & tony should be pissed!!!