I ordered a dozen long stem pink roses for my mother for Mother's Day because she specifically…read moreloves pink roses. The arrangement shown on the website was a beautiful bouquet of vibrant pink roses arranged elegantly in a tall vase with full presentation and volume. I expected to receive exactly what was advertised in both quality, color, and arrangement. Instead, what my mother received looked completely different. The roses delivered were peach-colored, not pink, and the arrangement did not look like the picture shown on the website at all. Peach is not pink, and this was not a slight shade variation, it was an entirely different color. The flowers did not resemble the advertised product I ordered. I accidentally selected the following week for delivery instead of Mother's Day weekend, but I caught the mistake the very same day and immediately called the store. I explained the error and clearly stated that if they could not accommodate a Mother's Day delivery, they could simply cancel the order. I was told it was absolutely no problem and that they could accommodate it, so there was no issue with timing. The real issue came when I called to ask why peach roses were sent instead of the pink roses I specifically ordered. The man who answered said he was the owner, and instead of professionally addressing the concern, his first comment was a snarky remark asking if I was the one who "ordered last minute." This was unnecessary and inaccurate since I had corrected the delivery date the same day I placed the order and was assured it would not be a problem. He then told me he chose the "pink shade" he thought was best to send. Peach roses are not pink roses, and I did not ask for him to make that decision for me. Rather than acknowledging the mistake, apologizing, or offering a proper resolution, he became rude and dismissive. He asked if the problem was that my mother didn't like them or if I didn't like them, completely missing the point. He then states if she doesn't like it we can go and pick the flowers up and this is after they had already been delivered, which is both impractical and disrespectful. I also explained that I had previously worked with someone else at the store who kindly sent me photos of the pink rose options they had in stock so I could confirm the exact shade before delivery. Instead of appreciating that effort, he responded by saying she "went above and beyond" and that they are not supposed to do that. Sending two quick photos when a customer is ordering from out of state is not extraordinary customer service, it is basic professionalism. If a florist cannot provide the exact color or arrangement being advertised, the professional thing to do is call the customer and allow them to decide how they would like to proceed. You do not make substitutions income without approval especially when I spoke to someone at their store regarding the pink shade and then argue when the customer questions it. What is the point of showing customers pictures of specific arrangements on your website if you are just going to send whatever you want? If you cannot provide what is being advertised, you should communicate that first instead of deciding for the customer. This entire experience was disappointing, unprofessional, and disrespectful. I paid for pink roses and received peach-colored roses that looked nothing like what I ordered. The owner's rude attitude and refusal to acknowledge the mistake made the situation even worse. I would not recommend this florist based on both the product quality and the unacceptable customer service.

Enchanted Florist literally saved my daughter's wedding day after her original plans were a…read moredisaster. If you need someone who puts your dream and vision into reality, definitely support Tony at Enchanted Florist!!

Elias and his team went above and beyond what we expected when we contracted them for floral…read moreinstallations. Prompt service, friendly staff and expert advice and suggestions that ultimately had our best interests at heart as opposed to their own. We will undoubtedly work with them again.

Wonderful!! Amazing. True artistry…read more I called them in a pinch on monday morning and needed a beautiful arrangement by 2 pm. They delivered a beautiful piece and at a "reasonable" rate Minus one star as I asked for some red flowers as well and there were none but what they did send was spectacular

Service was great! Even during the mother's day rush the lady helped me find a great bouquet for my…read moregirlfriend at a reasonable price. I was also concerned about making it a manageable size so it wouldn't be cumbersome, and she gave me recommendations and offered to trim the stems :)

Just an incredible sympathy bouquet during a difficult time. Smooth delivery and gorgeous…read morearrangements. Photos of actual arrangement delivered.

Buds provided a subpar arrangement (looks nothing like online photos) for my mother after having to…read morefollow as they did not deliver as promised. Arrived two days late. I would not have known if my mother did not ask me if I sent her flowers for Valentine's Day as my sister did receive flowers. Suggest going to a more professional florist as Buds does not take pride in their arrangements or deliver as promised.

I ordered a premium bouquet from your flowers who fulfilled it through this business what I…read morereceived was smaller than a standard bouquet. I tried writing to this business, no response. I tried calling their number goes straight to a voicemail. I called yourflowers and was willing to send a pic but they did not want to hear it just used the excuse that each rose was 12 dollars. Don't advertise a pic of flowers for $90 and send one that looks like it was 30. If prices rose than update your website. Obviously this florist knew they sent a defective arrangement or else they would have responded. Don't use this place!!!

BEWARE: Bait-and-Switch Fraud Warning…read more Charged $485 for flowers that didn't match the photo, color, or quality advertised. Refused a refund and blamed the customer. Feels deceptive -- explains the 2-star rating on Google.

This Bloom Today Flower Shop is horrible. I paid extra $10 for the express delivery before 2:00PM…read moreof the service. By 5:00PM, this florist had no idea where their flower is, and they would tell you to find out the status. Do not order anything from this Bloom flower shop. It's the worst I have ever experienced.

Ordered a last minute arrangement for a memorial church service. Ordered via phone and the staff…read morewas super helpful with recommendations. They were able to deliver same day and it came out beautiful. I've ordered here a few times before and they are always reliable.

We are so grateful for the great service Joe showed us. He was very understanding of what we wanted…read moreand offered options as well and delivered the birthday plant on time and made the whole process simple & quick. It was so much more than we expected! Thanks, Joe

This is long overdue. I once managed a restaurant in the West Village. Michaels team does a…read morefantastic job at anything they do. They are committed to the service of floral art. Not only did they provide fresh flowers for my bars and host stands, but they also did the gardening outside of our restaurant for many years quarterly. They were always extremely creative and did elaborate displays that brought many a customer inside. It also doesn't help that they're wonderful people. They are a bit on the pricey side, but sometimes it's about quality not quantity. They do great work and I couldn't help but recommend them for anyone who's looking for floral services in that area.

This was from my purchase in June 2023. I was going through my daughter's graduation pics and…read morerealized that I never uploaded my review. Initially I was very upset because my husband went to pick up my order for 2 bouquets and they couldn't find the prepaid order. They somehow forgot to make them and rushed together the bouquets while he waited in the shop. I was fuming back at the apt because we were supposed to leave for my daughter's graduation right at that time. He brought the bouquets back and was also irritated that we were running late. I have to admit that the assembly of the arrangements could have used more attention but since they did rush it, they seemed to have put in a lot of the pricier flowers as consolation. The flowers themselves were beautiful so I was able to open up the bigger bouquet and rearrange it a little to look a little more balanced. The smaller bouquet didn't have as many of the higher priced flowers but looked more balanced. They definitely carry beautiful flowers and I am grateful that they were able to whip them out quickly. I wish I didn't have to go through the massive panic attack at pick up. I want to give them the benefit of the doubt and believe that I was a fluke case. Above blurb was sitting as a draft for years now but I want to follow it with some solid praise. My daughter is now attending college in nyc and I have been sending her flowers monthly through various flower shops in Manhattan and I have yet to have come across flowers that were as pretty and fresh as the ones from your shop. Just wanted to give praise where praise is due. I will call you to arrange for her future flower deliveries. Thanks!

Like a typical guy,for my 1st wedding anniversary, I forgot to get flowers. I'm getting ready to…read morehead to our hotel and had to get flowers delivered to our room before we got there. I called Trublooms and the owner called back right away. We made arrangements and he understood my situation right away. The owner is very dedicated to his business and even went above and beyond to get me some roses for his own garden. He personally reached out to the hotel and delivered it before we got there. The arrangement was exquisite! We were able to keep the flowers for a few weeks and still have the fancy vase. I highly, highly (did I say highly) recommend this flower shop for your events. You will not be disappointed by the quality and care that goes into the arrangement. Thank you Trublooms for helping to make our day a special one

I sent flowers to a friend in LIC, and I simply cannot express how easy and quick it was to order…read morebeautiful flowers from Trublooms. George was great and as I was out of town, he kept me updated via text every step of the way. My friend loved the gorgeous orchids we picked. I couldn't be more satisfied or recommend this place more highly.