I can't believe they are in business. they had an appointment to install our new toilets, twice, and cancelled both times on the morning of the appointment. Then weeks go by with silence and no updates. We used someone else who did the job quickly. We did the the favor of calling them and letting them know. Then someone else from their company called moments later and said "great news, one of your toilets is in". SMH. Customer service is out to lunch. read more

This place deserves 5 stars for time it takes to set up an appointment, ability to track distance for tech to arrive, and professionalism of technician. But all of that is completely erased by dishonesty and poor (borderline criminal) business practices. Technician told me part was not covered under warranty. I agreed to pay the 705.00 to cover part and labor. Diag fee was 105, waived with repair. Part cost 100. 605 for the labor. Let me tell you, this is a ripoff. OEM Trane part cost 31.51 on Amazon. The tech spent 25 minutes replacing the part. They make 1200 dollars an hour?? They charge by the job. Further research indicates the average cost of this job in my area is 150-400. Wow. Furthermore, the part is covered by Trane. As indicated and VERIFIED by Trane. When I told the technician about it being covered he said in his experience it wasn't and it had happened over the weekend with another 2 year old Trane, and I would have to contact a manager about it. I was already on the phone with the company waiting for management to insist they file a claim. I do not care it might be rejected. That is your job. 24 hours later I still had not heard back from management who was supposed to call me back. I called again because I was lied to and severely overpaid. Management still not available. I have given 24 hours until I contact the BBB. The scheduler hung up on me. You cannot make it standard practice to say a part is not covered. And why would you not call a customer back RIGHT AWAY when they claim someone at their business LIED to them? And now I am concerned that they didn't put in an OEM part into my Trane with 8 years left on my 10 year warranty. Buyer be warned. Pick another "locally owned and operated" business. I sure wish I had. This is my second one in Delaware. Are there no honest ones here?? read more

If I could give zero stars, I would. My elderly father reached out to Furr for a service contract for the A/C unit in his mobile home. They sent a technician who took a quick look and said the unit was in good working condition--but then claimed the thermostat needed to be replaced. The kicker? He only offered one replacement option, priced at a staggering $700. When my dad hesitated, the technician said he had to "check on something at another address" and would come back later to give my father time to think. In reality, he just went and sat in his van for 20 minutes before returning to pressure my dad again. This entire interaction felt like a blatant attempt to take advantage of a senior citizen. It's predatory, manipulative, and completely unacceptable. Shame on this technician and shame on Furr for allowing such unethical behavior. I'd strongly advise others--especially families with elderly loved ones--to steer clear of this company. read more

PLEASE DO NOT USE THIS COMPANY !!!! my 90 year old mother in law was talked into a service plan but when the tech came out told her it would cost her 1,600.00 for cleaning her hvac . my husband went their and told the guy he was a joke and how dare they scam an old women like that . PLEASE READ REVIEWS BEFORE YOU CHOOSE SOMEONE !!! read more

called Furrat 1:30am no ac in mbr still no visit at 2pm both elderly 89 and 90. very hard on us we are preferred customers as well. lousy service best describes Furr only interested in increasing their profits not their customers. Were quick 2 days ago to sell me a$ 28000 system that was not necessary that sums up Furr. Don Franceschini 1 Palmer in RB read more

Colton Moore recently serviced the commercial community center at Villages of Five Points, and we are extremely grateful for his expertise and professionalism. He took the time to clearly explain what was happening with our furnace and identified the faulty wiring that nearly caused a fire hazard. Colton promptly ordered the necessary parts and was able to secure them ahead of the scheduled installation date. With temperatures dropping to 8 degrees, which is especially cold for southern Delaware, his quick action made a significant difference. Within just a few days, he had our heat fully restored. We truly appreciate Colton's dedication, responsiveness, and the quality of his work. Thank you for everything you have done for us. Joni Mahon read more

I made an appointment for their free estimate, and the technician arrived on time. What followed, however, was close to unbelievable. I needed to have two toilet tanks rebuilt. I was quoted a price of $500 EACH. I casually mentioned replacing the wax seal as well and was quoted an additional $500 each, for total of more than $2000! I was then high pressured about purchasing their so-called preferred customer plan for an additional $200, which would give me a 15% discount on their over-inflated prices in addition to some other benefits that made little sense to me. Needless to say, I sent him on his way, which he clearly was not happy about. I contacted another plumber who rebuilt both toilets, replaced the wax seals PLUS the flanges, all for $400. He arrived on time, did an excellent job, and will be the only plumber I call in future. Do not fall for F.H. Furr's hype and high-pressure tactics! read more

Since it was bought out by F.H.Furr the service has been the worst I have ever encountered. MeGee was wonderful not any more.

Brand new installation stopped working a week later Had contract with them waited a while for service. Told things installed wrong then told needed more ducy work after the fact​! read more

I have been using GoldStar for 10+ years for maintenance for the HVAC purchased from them in 2016 - they always showed up on time and did a great job. I have since moved from that house and chose to keep FH Furr (formerly GoldStar) for HVAC maintenance; I purchased their yearly maintenance plan in Jan2025 and scheduled maintenance in June2025 (I also requested a particular technician who had done great work on the old system). The first visit was cancelled by them (delay at an earlier job) and so was rescheduled several days later; that visit was also delayed and when the tech texted that they were on the way (outside of the 4 hour window), it was the wrong person, so I called and cancelled this appointment, then rescheduled and once again requested "my" tech. The day of, I once again received the "delayed" text and then a text from the "wrong" tech that he was on his way, so I called and cancelled and requested my money back (I was told that requesting a particular tech was not a guarantee; if they needed him for other work, they would take him from my job). Do not recommend FH Furr since the switch from GoldStar - very disappointed in their scheduling capabilities. read more

$2500 to replace 3 bathroom sink faucets that I furnished . After this shock and the tech left I looked on line for various component costs. Megee charged $314 for pop-up sink drain and I needed 3 !. Amazon has same metal part for $23. Megee charge $82 for braided stainless riser lines. Amazon has same product for $13. Tech wanted to replace all 6 stop water valves under the sink for $140 each. I declined thankfully. Amazon has these brass metal valves $10 each. Total for 3 hours labor was $375 per hour ! Tech appears to work on commission due to constant up selling attempts . Buyer beware. I've never felt so ripped off in my life and I'm 71 years old ! read more

Should be a Zero stars! My parents' upstairs AC wasn't working and on July 3rd, a sales rep came out and gave them the most outrageous quote to replace their whole system. $15,000 with a "Discount" to bring it down to $12,000. I called a couple of places, and an HONEST competitor was prompt in returning my call, was able to go to mom and dad's house the same day. He looked at the system, determined what was the problem, fixed it, and provided a recommendation for "in the future when it does go bad" and didn't charge a dime. He said that he provides free estimates and the 5 minutes it took to address what was wrong was easy and would not charge them. The outside system may need replacing soon with a new copper wire - the estimate being $4k... NOT $12k! Another competitor called me back and they quoted $6500 for a whole new system being equivalent to what Megee proposed...NOT $12k. Call and use Anyone but Megee! Dishonest scam artists! read more

Stay away from these guys. They are the stereotypical crooked contractors. I requested them to fix a leak. They overcharged me only to find out the leak was not fixed. I called them repeatedly and received no call back or return visit. I would give them zero stars if you could. read more

Be aware of this if you are really in a jam. The response time for a tech to come for the initial call is really good. My beef is that when parts are needed, these guys go in extreme slow motion. On two occasions, days or weeks went by waiting for parts, then a return visit to install them and finally fix the original problem. There does not seem to be ANY urgency by McGee to fix the problem. Story 1: Rannai hot water heater needed a control transformer. Six weeks later, still no hot water. Calls to them stated "still waiting for part". NEVER a call FROM them. I finally bought a generic transformer from Amazon and fixed it myself. Why couldn't they do that? Story 2: Home heat not working. Two techs always come. they determined the control board was bad. We wouldn't have heat for several days while they waited for the control board to be ordered and return to install it. The techs said the office would call us with an update on the estimated part arrival date. Hours later, I had called a local supply house (RE Michal), bought and picked up the control board and fixed it myself. Again, why couldn't they do that, especially with two techs on the job? They would be better off emphasizing "get the customer going asap" rather than buying only OEM parts, only from the manufacturer. This could result in getting the customer going the same day instead of in a week or two. Be aware of this if you use them for emergency repairs. read more

Do NOT sign a contract with these people! I signed one when I first moved here and then the sold out shortly after. They are supposed to come twice a year to check AC then to check furnace. Since no one had called me from their office to see if I wanted it serviced, I finally remembered to call them today on 11/15/23. They cannot come and do a furnace check until the END of January. Then apparently they have to know how old my furnace is to determine which employee can service it. I have never heard any company ask me that so I have to assume they have a lot of untrained employeees. What happens if you have an emergency? I'm afraid to ask how long that will take. I will NEVER sign another contract with this company! read more

Scheduled service a month in advance fora saturday to shut down our plumbing for the winter. The plumber called on the Friday before to say he was on his way. We told him that the service was scheduled for Saturday. He said he would inform the office. We got no call or confirmation. It took several calls to the central office to discover that they don't work on Saturday. We used to use them and they were ok but apparently they got bought out by a larger company. Their customer service is horrible. read more

Under the new management, you are forced to purchase all three of their maintenance agreements, electric, plumbing, and AC and heating. To have a tankless water heater flush which takes 30 minutes with 1 gallon of vinegar they want to charge you $550. Unfortunately I'm handicap and I can't do it myself. I had some electrical floodlights put on the outside of the house. I watch the two technicians, install the lights upside down. I brought it to the attention. They argued with me about it. I was right the next day they had to come back and reverse the lights. During this process, one of the technicians lay a ladder against a drain pipe bending it they said they would come back the next day to repair it and never return . I called the office and the maintenance supervisor yelled at me as if it was my fault, you would be foolish to do business with this company . read more

Total scam. Beware. We called to have an outdoor sink and faucet installed. The plumbing and drain lines were already run to the sink by our builder, so we just needed it all hooked up to the actual faucet. We were quoted $300 to $400 over the phone, which seemed reasonable. They arrived three hours late and told us that they wouldn't be able to install the sink because the builder did not put the drain pipe low enough. I did some quick online research and consulted the builder, who said there was plenty of room and it should work. When I questioned the Megee plumber as he was about to pull away, he suddenly changed his mind and said it would be possible. He then worked up a quote and said it would cost $1400! Yes, $1400. To install a drain and faucet. When I asked how that was possible, he replied, "Well, things have gotten expensive." This was a total bait-and-switch scam. We told him to leave, but we'd already paid the $97 trip fee. UPDATE: We contacted Megee, and stand by our review. The supervisor, who was rather arrogant, told us their quote system indeed says it costs $1400 to install a faucet and drain (to existing plumbing). He said they are no longer a small mom-and-pop operator and that's what they charge. They also made it clear they do not give prices out over the phone. So, don't waste your time having them come out for a quote since they'll just rip you off. And they won't refund us the $97 trip charge even though they showed up three hours late and tried to rob us with an insane quote. We went ahead and got a quote from our builder's plumber. The total bill was $400. We also got a quote from another plumber for $700 (my partner made the mistake of telling them we'd already gotten a $1400 quote, so perhaps this one was high too). So I'm confident the $1400 quote is a complete and utter ripoff. I have no idea how Megee can have such good reviews, but perhaps they've gotten too big for their britches. You've been warned. read more

Called them out to replace 2 shower drains. They cost the job at $700. We went out the next day and bought the parts, $40. When I confronted them, the confessed to be very expensive due to how much over head they have over most other small companies. I told them, that is not going anywhere with me charging us $660 labor for an hour maybe 2 hour job. They said it's always best to just do it yourself. WHAT?? They are good in a pinch for an emergency. They are an emergency company, do not use them for anything else. BEWARE. read more

Megee Plumbing and Heating - the card says in Red Letters - 24/7 EMERGENCY SERVICE. There fancy van says: 24/7 EMERGENCY SERVICE. My husband and I had an emergency= no heat. We called and we got the answering service (this was on a Sunday). We waited and waited. Nothing. we called again. Waited again. They finally called back. The tech said he didn't want to come and that it would cost $149.00. We knew that. Hubby said please come out. Again, he said he didn't want to come. Well, send someone who does. It is suppose to be freezing that night and it was. No phone call nothing. We are senior citizens and we were COLD! They should be sued for FALSE ADVERTISEMENT! Yes, they finally came at there convenience. This is not over. Wayne and Nancy Thornton read more

Beware. These are the last people you should go to with your HVAC needs. They will literally charge exorbitant fees for doing nothing. Our Heat Pump under warranty was over charged by 1.5 pounds and had to be bled off. They screwed around wanted me to change filters which I did. They wanted to borrow my ladder which I allowed. They then charged $400 dollars without providing an estimate without providing an itemized bill and demanded the money COD. Complaining met with the biggest A-hole supposed supervisor who said, "Its fixed ain't it, thats how much it cost. DO NOT USE these people you will be asking to be ripped off. Totally a disgusting, disgraceful business who takes advantage without remorse of elderly people and likely most they deal with. Never Never Never again read more

My husband and I have been customers of Megee for many years and I have always meant to write a review for them but never seemed to get to it. We have a service contract with them and as such, technicians come out every Fall to check on all our plumbing fixtures, etc... they just completed our service visit for 2020 and the same two young men who have been coming for the past few years came again. Every year, including this one, they are prompt, courteous, thorough and ready to answer any questions we may have. They were masked up and used their shoe coverings which we also appreciated. It's always such a pleasant experience dealing with these young men that I was prompted to finally put a review out here and was surprised that Megee's rating is not higher as our experiences for many years have always been very positive. We look forward to many more years of awesome service. read more

They lie, they don't finish jobs they start and they will over charge and scam you. Use anyone else. When I called other companies both of them knew Megee was the company that we were having issues with because of their reputation. Don Disharoon is the most incompetent salesman around and people know him by name at other companies as being a "nightmare". Stay clear. read more

RAINING THOUGH THEVROOF WHERE MEGEE PUT PIPE FROM FURNACE THRU ROOF,RUIN CEILING LEAKING RAIN. MEGEE SUPPOSED TO TOOK OUT ALL COPPER WATER PIPES Under my mobile home,4 guys sat in the white van for few hours then left without doing the job,i called & they sent another man ,he did not complete the job neither,,,rip off ,yet they put new water pump in ,on the ground under my mobile home and a new furnace and did not insulate around the pipe from furnace to the roof,which made a leak of rain inside ceiling in front of furnace. A messs. read more

These people are crooks. The technician was very pleasant and did good work but Ed the guy who "sets the prices" pulls a bait and switch I confirmed with him 2 times the cost to de-winterize a house, then the technician is informed to collect a $100 travel fee. So really...he lied. Liars are bad - don't be like ED. read more

We recent used MeGee Plumbing for a clog in our sewer line. They showed up on time, when expected. The service technician was very courteous, very professional, explained everything he was doing, and left the place neat and clean, as he found it. He obviously takes pride in his work - a definite asset to the company. I would not hesitate recommending MeGee to family, neighbors, or friends Will definitely use MeGee if future plumbing issues occur. read more

When technician told me the job would cost over $500 (to replace two faucets-one bathroom and one kitichen one and to fix a leak with a shower handle) I thought there must be something very time consuming here I did not see. I supplied the brand new faucets. Well, two hours later he says he is done, hands me a bill for $460 (said he could not fix the shower handle). That means for two hours of work they were charging me $230 an hour. (about twice what their website says it is). I paid it but feel taken advantage of. This happened a while back and someone from their company did call me but I feel it should be noted. read more

Still months later no updated contract or return of fee as promised.

I've used Megee services several times over the years. I can't remember those particular circumstances right now, but I'm very disappointed today. They were supposed to be here between 8-12. It's after 12 and they still aren't here. Now I have to take the day off from work and am hectically trying to reschedule my appointments at work. ONLY USE THEM IF YOU HAVE ALL DAY TO WAIT. read more

Great experience with this company. They came out the same day I called them. The technician was very knowledgeable and quick. I would highly recommend this company to everyone I know. read more

Called Megee Co. regarding an electrical emergency (no power). The electrician called first and arrived when he said he would. He proceeded to do a complete check of the system and found an old breaker box with obsolete pushmatic breakers which trigger very easily; they seemed to be the problem along with possible weather issues. All in all, I found Megee responsive, showing up as planned. The electrician seemed highly competent and willing to discuss the recommendations. read more

They only get 1 star as I can't give zero stars. Terrible, terrible experience. Called them in 4 months ago. The person they sent was incompetent and poorly equipped. He made a complete mess of things. Left me with 3 leaks that weren't there before, and told me a faucet I had purchased was incompatible with my RO system, when in fact it was compatible and he just didn't know how to fit it. It's taken Megee close to 4 months to fix problems caused by them. I lost access to my kitchen because mold had developed due to one of the leaks caused by them. I've lost earnings. I've lost vacation time. They've made appointments which I've taken time off for and then not turned up and not bothered calling. When I call them, no-one knows what's going on and the woman who answers the phone is incredibly rude and unhelpful. They have no concept of customer service. Do yourself a huge favor and don't let Megee into your home. They are a joke. read more

Replaced our AC for us. Price was reasonable and servicemen were excellent. Mark and Sean were professional, pleasant and very hard working men. We have used Megee many tiems in the past 30 years but these guys were extremely capable. I give the company a strong recommendation for having them on staff! read more

Company never told us about the outrageous $94.00 they charge for a quote!! Worker showed up and walked around for less then an hour to return with a $2,000 quote, to run lines to our gas fireplaces!!! Then told us that we owed $94.00 for that!!!! When we called the company the lady that answered told us that it must have been my misunderstanding!!! I was never told!! Please save your money and find a company that has good customer service and will actually work to make their money!!! read more