I've had no issues in the past,but I took the 9.50 bus from San jose and midway it ran out of coolant, was sweating but thankfully the driver was quite understanding and kept us informed about the time duration by which the mechanic would arrive periodically. I was 4hours late and addressed the customer care service for megabus at inquires@megabus.com with Yusef and Asia and had prompt and positive experience with their service to resolve my issues. Would recommend it vs greyhound where we had to sit like we were in a library/funeral as the driver wanted absolutely no one talking/whispering in the bus. read more

It's better then greyhound less then am track but it's great in a pinch the bus was very clean the driver and service was good I would recommend can't beat the price either read more

Megabus - He's adorable - Transportation Near Me

This company has no ethics. My friend was denied reentry onto a bus in Los Angeles by an appallingly rude driver; his things were on the bus (including computer) and the driver knew it. But because my friend was one minute late for a bathroom break, he was refused re-entry. The driver drove off without him (even after he pounded at the window), and all my friend's belongings were lost. The company has so far refused to offer any form of compensation for this incredibly unprofessional behavior, and hides behind the ruse that the driver has no memory of the incident. I would stay away from this sleazy outfit based in Chicago. read more

I have been frequent megabus traveler from San Jose to Anaheim and vice versa. The seats are not that convenient. They feel cramped. The drivers are sometimes rude. The wifi works only for megabus ride app. But, given the cost. This is the best deal ever you can get. I have travelled by $1 and even by $43. I rate it as 5 star read more

I had a good trip on Megabus, traveling from San Jose to Anaheim, where I connected with Amtrak to make it the rest of the way to San Diego. The bus picked us up on a street corner right in front of Diridon Station, which felt like a relatively clean and safe place, at least at 6:30 in the morning. The bus was clean, organized, and stayed on schedule throughout our trip. The wifi wasn't working, but there were USB ports to charge devices (maybe plan to download music, podcasts, books, etc before the ride so that they are ready with or without wifi). The bathroom was out of order, but the driver stopped every two hours or so to give us bathroom breaks and the chance to grab refreshments. The driver was good with keeping us informed about the schedule and how things were going. The seats were comfortable and the other passengers were quiet and courteous. The only warning I would give is to make sure luggage is under 50 pounds, I saw them enforce this rule on someone whose bag was too heavy (he couldn't bring it on the bus). I had a 65 liter backpack with a sleeping bag strapped to it, but it was well under 50 pounds and seemed to be fine. One other tip- buy tickets a week or more in advance to get a better price. I've found Wanderu to be a great site for organizing bus and train travel. This is a good budget option if you have the time for slower travel and want to avoid the cost of a flight. The whole experience was easy and comfortable for me. Would ride with Megabus again next time. read more

If I could leave negative ratings I would! Worst service out there! If you're reading this use BoltBus, do not give this company any more money. They have terrible customer service and will not work with you in anyway. read more

I have been a passenger on Megabus for a couple of years now. I usually have an enjoyable ride on my trips except for this last trip. I have never been so disrespected in my life. I purchased a ticket from San Jose to Burbank/Union Station. As I put my suitcase with everyone else's luggage the driver told me to put my luggage near the pole to separate it from the rest of the bags because my stop came first (from burbank the bus would go to Union Station DTLA). We finally arrived to Burbank, six minutes ahead of schedule and I was excited to be back home. As I gathered my items and began to exit the bus from the second floor I heard the bus honk its horn and the doors close. I informed the drivers that this was my stop and I needed to be left off. Both ignored me and the bus slowly began to drive away. I pleaded with both drivers to let me off to no avail. Neither driver looked at me but one finally responded and said that they could not let me off because they had passed the designated stop. I didn't understand this because we were still at the Burbank Station. It was 2:30 AM, not one person or vehicle would have been inconvenienced because not one person or vehicle was near the bus. I couldn't believe what was going on as we started to get on the freeway. I again pleaded with them to let me off. I asked of my suitcase and again my questioning and pleas went unanswered. After I asked to be let off again the current bus driver told me that he would left me off on the side of the freeway and I could walk back. This was not an idle threat! He began to pull over when the other driver told him to keep going. Not because it was the wrong thing to do but because they had to get other passengers to the next stop. I called my ride and informed her of the situation. Being the great friend that she is she went to the station to check if my suitcase was outside on the platform (I eventually found out that it was not). As we arrived to Union Station I exited the bus and went straight to the drivers. I was in shock about the lack of professionalism, customer service and disrespect I had just encountered. I asked one driver for his name he hesitated so I asked again, reluctantly he told me his name was Anthony. Upon inquiring about his last name the other driver (the one that wanted to let me off on the side of the road) interrupted me by yelling from the bus "we don't have to give you anything all you need to know are the numbers on the bus!". I knew that I would not get any help from them. They didn't care that they had inconvenienced me as well as my ride who had to drive an additional 30 minutes to pick me up. I looked to see if my luggage was on the platform and it was not as I searched in disbelief the bus drove away. I have talked to numerous people within the company to file a complaint and each one have been discourteous. They have lied and told me that there isn't a supervisor or manger that I can speak to. A woman from lost and found returned my call after she didn't answer between the hours that she told me to call. When she finally gave me a call back she didn't even know who I was I had to explain the story all over again. I am very disappointed and hurt by this entire situation. My luggage has not been found and I have not received any answers, apologies or great customer service. I will never use their service again. I don't care how inexpensive the tickets are. read more

Megabus - Basically they don't have luggage. This doesn't help me at all. This is a nightmare - Transportation Near Me

Was told to get there 15 minutes early for the bus to LA. Got there on time. The driver was trying to jump start the bus when I arrived, and obviously this wasn't great. Eventually he got it to work, but told us that he had to go and that another bus was coming. We got an email saying that the bus would arrive at any time between 2 to 3 hours and that we should wait at the stop just in case it arrived earlier. No seats, just hard concrete. Am very disappointed in this service, I only had a few days to visit family in LA and this took a bit of that time away. read more

Super awesome option if you are looking for travel for cheap. I just took this bus from San Jose to Los Angeles for $31.50 (including their $.50 service fee) and I had bought my ticket about two weeks before. If I had purchased it earlier, it would have been even cheaper. And because you have to buy tickets online, NO SKETCHY PEOPLE! Lots of younger people and a few families were on the bus with me. Their stop is right outside the station by the drop off/pick up circle. Theres a little sign on the sidewalk telling you where to wait in line. There's a few spots in the tiny parking lot next to it for 30 minute parking so you won't have to wait alone if the person is dropping you off and wants to stay for a bit. The bus was a tad late and people were still arriving until about 5 minutes before the bus arrived but do try to get there early as streets near by may be blocked off due to events at the Shark Tank (which happened to me). When the bus arrives, you just hand over your luggage (the website states it should be no more than 62 inches of the length, width and height added together) and give the driver the first 6 digits of your reservation number. Hop on and find an open seat. Do grab a seat upstairs if you can, there is a tinted sunroof/skylight thing down the middle of the roof. Lets in plenty of light to allow for reading/studying without the glare. The seats are also in pairs so be aware if you are traveling in an odd number. There is a 20 minute stop in Kettlemen to stretch your legs, grab some food and use the restrooms. Although we left about ten minutes late, we arrived 30 minutes EARLY. The ride is a little bumpy but nothing unmanageable. The bus seems fairly new and it is cleaned right after each trip. Also, be aware that when you are scheduling your pick up at Union Station in LA, you get dropped off in the BACK of the station. Literally the opposite side of the main entrance. Just walk in through the doors of Union Station and the straight out the other side of the building to arrive in front. I was lost for a while trying to figure out where I was. Overall, I would definitely take it again and again. And as a female traveling alone, that says a lot. read more

Let's boycott Megabus. It's 9a on a Wednesday, and I receive this text from Megabus: "Dear Jennifer Liepin, Please check your email regarding your delayed service." A 3 hour delay awaits me ahead of a 7 hour bus ride from San Francisco to the Los Angeles area. Instead of the original plan to arrive at 7:50p in Burbank, I can expect to arrive at midnight. Much too late to ask my parents to make the long drive back and forth to pick me up from the bus station. I'm glad to be saving them the drive, but I don't look forward to the midnight $60 let's Uber back to Topanga tonight. The next Megabus to LA does not leave until 10:30p and arrives the next morning at 5:30a. Not ideal, but I try to switch to this bus by calling Megabus. It would be the most efficient use of time to spend the day in Millbrae and the night sleeping on the bus, however restless this may be. I could catch a bus into Topanga later in the day. I expect to be able to make this change without any trouble, since Megabus is inconveniencing me, but their Customer Service refuses. ::Insert Megabus delay video :: I'm grateful that I'm facing this issue in San Francisco and not in the winter chill of the Northeast or the rain of the Northwest. It could be worse, and it is worse for any number of travelers on Megabus that face delays in the regular. Considering that Boltbus covers may of the same routes as Megabus and has never put me in this situation, why do I keep supporting Megabus with my purchases? To save a few bucks each trip? It's not worth it. Don't get me started on the promises of free WiFi and possibly even free movies from Megabus because it is unavailable half the time and so slow that no one uses it. I hate Megabus, and probably you do too. Let's boycott it. read more

WORST TRANSPORTATION EVER. So unfortunate you HAVE to give a star to review. Ride was delayed due to a bus breakdown on the way down to SoCal on Wednesday. No refund, just some codes for discounted future rides. Now we've been on the road for 12 hours for a 9 hour ride on the way back. We're in the middle of nowhere 20 minutes from the next stop in the POURING RAIN, & this "driver" says her shift is over. She was late arriving, spent an extra 20 minutes on the break for food while EVERYONE ELSE WAS ON THE BUS WAITING, pulled over for a random 20 minutes, took an hours long detour, & now refuses to drive to the next stop. $200 to Uber home from the middle of nowhere or minimum of 2 hours before another driver arrives. This is ABSURD. What an awful human being without a shred of decency. I don't know how she sleeps at night. & customer service refuses to refund. DO NOT USE THIS SERVICE. YOU WILL BE SORRY. The rides were already $100 each way. Should've just spent the extra $ on flying. Absolutely will be reporting to the BBB first thing in the morning, especially since that's likely the time this completely full bus load of people will be arriving to their destinations. read more

Megaaaabusssss is boooootyyyyy cheeks. Straight buns. You'll never get a refund and they don't give a freak about you and don't take into account that things happen and sometimes you need to tweak your trips last minute. read more

Although it's cheap, the attitude if our driver was awful, borderline aggressive and of course we didn't take off on time. Be prepared, you get what you pay for. read more

Fucking service of shit, scheduled for 12 40 am abd6 gets here an hour 20 min late, not even a fucking message, oh wait, but if it's you the one that gets 1 min late they leave you, this is the only time I have used this piece of crap service, never again read more

Wifi? Right. Not. Driver said she can't control the temp or the wifi. It's chilly outside and the AC is blasting. My outlet isn't working. Yeah this isn't what was advertised. Bolt is $20 more RT and WELL worth the additional cost. Not impressed. read more

I'm driving on the freeway and this bus is going the same speed as all the semis on the road and wouldn't let anyone pass. The driver was inconsiderate and cut people off, would not recommend him as a driver. read more

If you want a 4 hours delay, and the bus company don't know where the bus is, and can't tell you what time the bus is coming, then you can take megabus. read more

Beware of the poor customer service practice that this business does. I tried to make changes to my trips online and it locked me out. I called them and asked if they can unlock it for me and for a business who is part of the Online Industry, they claimed that they don't have the ability to unlock and the customers are forced to wait for an hour. When you ask to speak with a manager/supervisor, the reps will refuse to transfer you. Go take Boltbus or Greyhound instead. read more

Rode the megabus for the first time March 7 to Los Angeles. We were last to board the bus so we got crappy seats, but other then that, it was great! The trip was less time then stated. We stopped half way down in some lil town called Button Willow for half an hour to eat and stretch etc... The bus driver did a head count to make sure everyone was back. He also made sure to be clear on what time exactly to be back to the bus so you wouldn't get left behind. The trip back to San Jose from Los Angeles was much better then the way down, as we were second in line to board the bus and got our choice of seats. We got the downstairs table seats. This was AWESOME!!!! I slept so comfortably most of the way home. The driver was awesome and seemed very safety cautious. I payed more for my trip then $1 per person, per way but still can't beat $130 roundtrip for 3 people. I will DEFINITELY take megabus again, and no doubt recommended to everyone! Loved it!!! read more

Megabus - My view from the very back row middle seat! - Transportation Near Me

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I took the overnight bus with a friend from SF to LA and back. The trips were horrible. The bus does not have reclining chairs, so it is difficult to fall asleep unless you can lie down on two seats. The AC vents are really badly positioned. Many seats have these vents directly throwing cold air towards you. Also, the driver says that the AC can't be controlled. If you don't have a blanket to cover yourself, then the experience is like being put into a refrigerator for 7 hours. Also, they claim that they have wifi on bus. However, my phone couldn't find a signal. read more

I rode from Burbank, CA to San Jose CA departing at 7:20 PM. The bus did arrive 10 minutes late but it was no big deal. Burbank train station had a clearly marked bus pickup from megabus, so there was no doubt I was in the right place. This was the first time on megabus, and I've flown, drove myself, did zimride. You name it. So far megabus has become my new favorite mode of transportation. It's a very clean modern double decker bus. The AC upstairs is a little colder, but if you're sensitive to the temperature, then find a seat downstairs as soon as possible. I couldn't get my iphone5 to connect to the wifi, but I had pretty decent 4G connectivity with AT&T the whole trip. I left Monday night so the bus was practically empty. After our first stop, you could pretty much stretch out without any complaints. Another neat feature I saw was some sections with seats facing each other with a table in between. This reminded me of the train, and if you can grab these seats, it would be nice to plant your laptop down and get some work done. Also my Burbank to SJ was $19 and my return ticket on Sunday afternoon is $5. I was spending min $60 each way with southwest and $30-40 with zim ride. I gave up driving myself after getting a flat tire and having to replace it off the 101. I would highly recommend checking out megabus. read more

I took Megabus for the first time yesterday to Los Angeles @ 5pm and was very pleased with the quality of service and value. The person at the San Jose station was pleasant and helpful. The bus driver was a safe driver and made sure that all were on the bus before leaving. I will definitely ride Megabus again. read more

The worst experience coming back from SF... the bag boy acted like a drill sergeant and started yelling at us to get in a "simple line"... I was seconds away from putting him in check... never using this company again! TRASHHHHHHH read more

I took Mega bus on Wednesday June 26 from Oakland to Los Angeles. A week later I rose Bolt Bus from Los Angeles to San Francisco. My review is based off of a comparison of the two trips and services. My Mega bus trip had more room for each rider as it was not completely filled. The bus is a double decker with a lavatory on the bottom level. The service was on time at 5pm an arrived in 6 hours and 50 minutes at 11:50 p.m. still on time. The Internet and power outlets worked well. The bus driver pulled the bus over and demanded to know who had opened the emergency hatch (nobody had). He seemed to have decided that it was someone who had already been asleep. His customer service was poor. The ride was not as smooth in comparison. The lunch stop had multiple food choices. Customers were louder on this service than the other service. The lights on this bus were blinding. There is very little connecting service at Union station at midnight and staying in the station is difficult. There is no baggage hold over night. The boarding process was based on a line and doesn't work well. read more

Ehh, I've been taking Megabus since 2013 and it's always been crappy. It use to be super cold, but now it's super hot! Seats are really tight with no leg room. All seats have outlets and bad WiFi, but I don't expect high speed WiFi. Bus drivers are rude; they don't really don't care. Tickets are cheap only if you buy them in 2weeks - 1month advance. read more

They dare to inform us, who are on time waiting in San Jose for the 5:00 pm bus to Los Angeles that the bus "is usually late during the week and that may arrive up to an hour late". If it is "usually late", why don't you adjust the bus schedule? Not a way to treat people who arrive on time and paid for a service in advance. I would not recommend Megabus ti anybody planning to travel this eoute read more

The worst WORST WORST possible experience of my life! If I could give them a negative rating I would. They suck at every aspect a business could possibly suck. read more

I am very satisfied with Megabus! I will recommend to family & friends since I frequently travel from LA to Bay Area. I've used their service five times round trip in the past. The bus is always on time and in my experience not crowded at all. Rest stop is at Kettleman City McDonalds and you're given sufficient time for restroom break and to pick up a snack. So far the bus drivers I've encountered with have delivered excellent customer service. Love love love Megabus!!!!! read more

I bought a ticket from SF to SAC for today's (8/10/18) 12:30 pm trip unfortunately we've been waiting for 1 1/2 hrs and still no txt or email or from Megabus crew regarding status of the trip. This is the he worst that happened to me as a regular passenger for the past 5 yrs. Now I'm seriously looking for alternative. Paul read more

Friendly service..a cheap no hassle way to go from San Jose to LA. On my bus trip to LA I was freezing and I'm from Wisconsin! The bus ride back was fine. Would definitely do it again. The only drawback is that the seats are a little cramped read more

I just took Megabus round trip from SF to LA. I very seldom post a review but the experience was so bad I had too. Both trips arrived substantially late for no apparent reason other than poor planning and a lackadaisical attitude of the drivers. We had two rest stops of 30 minutes plus in very undesirable places. The driver didn't enforce rules about talking on cell phones, talking unnecessarily loud and listening to entertainment devices on high volume. I could go on, but suffice it to say I'll never use Megabus again. read more

The ride is on time and as advertised w power outlets, etc. I have to say the ride is very rough and head jarring. Seems the cheap seats or suspension is how I had a $9 fair from LA to Las Vegas is possible. Charge me more, but make the ride smoother. The driver was quite pleasant. read more

never ever travel with mega bus. very rude drivers. I was late by five min. but bus was still there and driver was standing out. Since I stopped my car in front of the bus, the driver left me. All my plans changed due to this. never ever go with them read more

My megabus experience was awful. I was one of the passengers who rode the megabus on January 18, 2013, 4:00 pm to Sparks, NV. In my opinion, there were a lot of problems, most of which stemmed from the driver. To start off, the driver was so inefficient with the boarding process that we left half an hour late. The inefficiencies stemmed from an overzealous interrogation of every passenger who attempted to board. My friend Paula had bought two tickets very early in December 2012, when the bus was originally scheduled to leave at 3:00 pm. When she showed her reservation to the driver, he said she was late and the 3:00 pm bus had already left. Paula insisted that the 3:00 pm departure had been rescheduled to 4:00 pm. The driver did not believe her. He spent a lot of time questioning her and required her to produce an email from megabus showing that, in fact, the 3:00 pm departure had been rescheduled to 4:00 pm. One would have expected that the driver would have known that. When I went to board, I showed prove that I purchased a ticket for this trip. However, the driver did not like my printout of my email confirmation and said that it did not have the right confirmation number. He said I better hurry and call customer service because he was not going to wait for me. When I called customer service, it was taking a long time. I was afraid the bus would leave without me. Fortunately, another passenger had an extra ticket that they were willing to sell me. So, I paid for two tickets for this bus trip. Things did not get better during the ride. The bus driver was very crabby. The bus driver did not tell anyone not to place any bags on what appeared to be luggage holders. Instead, after he started driving, he suddenly commented that there were "missiles" above the wheel wells and he demanded their removal. After awhile, we guessed that the "missiles" must have been the bags that were placed on what we thought were luggage racks in the toward the front of the bus. My group was heading to Sparks to play in a scrabble tournament. We tried to play a game of scrabble on the bus. The driver then made a comment that whoever had the "thimble" needed to put it away. Again, we were not really sure what he was talking about, but we were worried because he sounded very annoyed and he said that the "thimble" was distracting his driving. We tried to muffle whatever sounds we might have been making. Then, the driver complained that someone was playing with a "tamborine" and he demanded that the "tamborine" be put away. We had no idea what he was talking about, but he sounded very upset and said the "tamborine" was distracting his driving. The driver was over 1.5 hours late to the stop in Sacramento. My friend Paula wanted to use the bathroom while the bus was stopped, but the driver told her to sit down and wait. We were really really late and the driver never gave us an update on a new arrival time for Sparks. A passenger then walked toward the front and asked for an update. The driver yelled at her and said "I don't know" and ordered her to sit back down. Then, approximately five minutes later, the driver made an announcement as to the new estimated arrival time. I understand that te passenger should not have walked to the front of the bus while the bus was in motion, but this could have been avoided if the driver had provided a new estimated arrival time, and it seemed weird how rude he was, when, just a few minutes later, he decided to provide an estimated arrival time. Anyway, in my opinion, that particular driver was awful and that trip was awful and I seriously doubt I would ride the megabus again. read more

I used megabus to travel down to LA and come back. I think it's very nice when you're traveling alone. Since it was my first time, I foolishly reserved the front seat of the upper deck for both my trip for $7 more. On my way down, it was uncomfortable because a large person was sitting next to me. I should have just moved to another open seat. The reserved seat actually has much less legroom, and much too bright if you're into reading. So, on my way back, I just sat elsewhere, and since the bus was not full, had two seats to myself. Highly recommend if traveling alone. Also found the fare looks random. If you reserve early, it's $10, but suddenly it becomes $25. $1 and $5 prices are available, but rare. read more

Megabus is an economy ride from San Francisco / San Jose to Los Angeles. No frill service. Book advance enough, $10 or $20 per journey. Usually relatively on time, per my experience of 7 rides. The eighth ride had a coolant leak, even before the bus got on the freeway, so we stuck at the San Jose on ramp to 87 for over 2 hours waiting for someone to bring the coolant to fill up. read more

Never taking it again..!! We were three cousins going to san hose from anaheim.. we weren't even able to get the seats together..! And there was something wrong with the bus.. so it took us like 12-13 hours to reach home..!!! read more

During a weekend trip to SJ to visit family and friends, my dad was admitted to the ER and ended up having triple bypass surgery. I decided to stay an extra few days in SJ while my husband and kids drove back to LA. For last minute options, financially MegaBus was my best option. It was too expensive to fly back and Amtrak was too long of a trip back (10hours). I booked a day and a half before I left. Total ticket price $58.75: the ticket was $52 + $5 for a reserved table seat (thinking I could do some work and have a bit extra space) + $1.50 fee +$.25 SMS fee So I'm actually on the bus as I write this. Here are my thoughts so far: *no clear indication where at the SJ Diridon station is where the bus picks you up. I saw a group of people standing with luggage and had to ask if they were waiting for the MegaBus * bus was late. The email said to get there at least 15 minutes prior. My sister dropped me off around 630am and waited with me when the buss arrived at 715am *checking in took awhile. It's just the driver that comes out and checks your reservation number, then directs you where to throw your luggage in. *the interior isn't bad. *since I paid extra for a table seat - I'm disappointed. Didn't realize this is a narrow table shared with 3 other people. There isn't much leg room and I feel cramped in. Oh and I'm sitting backwards. Not fun. I wish I had paid the extra $1 instead for a reserved seat. The regular seats look more comfortable with more leg room than this table seat. But I guess with last minute booking, I was limited options. I would recommend table seats if you are traveling with others (or kids) so you can sit together and have room to play games, eat etc. *WiFi sucks. It's free but it's slow. *there are outlets at the seats. The outlet where I'm sitting in is between me and the guy next to me at the bottom near our feet. His leg keeps pulling out my phone charger every time he moved his leg. I hate having to keep plugging it in cause he's sleeping and I end up touching his leg. *when we left SJ, there is a video playing that goes over information you need to know while on the bus. Then the driver goes over her rules. *it's quiet since everyone is sleeping. I would recommend taking the 7am route if you want peace and quiet. *there is a stop at kettle man city and Burbank before I reach my destination at LAX *you can eat and drink inside. I'd be mindful you bring though. Someone was eating a breakfast burrito and the smell of eggs and bacon was a welcome smell but anything very aromatic could have the scent lingering for the next 6 hours. I didn't know about BoltBus until I looked up reviews on MegaBus. I'll have to look it up and find out more. I might consider MegaBus again if I had to (tickets are pretty reasonable) I just won't ever pay for a table seat and instead get a reserved regular seat. read more

Bad experience ..the bus from San Jose to Los Angeles was 45 minutes late plus on calling customer care the representative was very rude.

After taking Megabus numerous times this has to be the worse experience I've ever had riding with them. I had to pay an extra $20 for my carry on. Another $28 just to fix an error that the company made. The driver was rude and drove reckless with a bus full of people. He did not leave or arrive on time. I will not be taking Megabus anymore. read more