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    Anna G.

    Luggage nightmare! The only thing Mega about this bus is the MEGA STRESS they will cause by losing your luggage! My first time riding with them and this is how they treat me. Apparently, they tie little colored strings to your luggage to determine which stop to drop it off at. Since my bag was colored incorrectly, they dropped it off at the wrong stop. The bus will drive away and leave your bag on the side of the curb unclaimed!Thankfully, I labeled my bag and the police dept. got a hold of it first and contacted me immediately. However, since I was out of the immediate area, the police sent it to lost and found until I could retrieve it. I went to the lost and found and it was a headache to get out. I had to call the officer that contacted me to personally come down and get it out. When I confronted the bus driver about my bag, he had no idea what bag I was describing, which is odd because it's a very distinct pattern print. The negligence and ridiculous system in place for luggage is an accident waiting to happen. How can they just drive away with bags unclaimed? Obviously, the person is still on the bus! The company has yet to return my call about this claim and it's been a week! Keep a close eye on your belongings, if you wish to travel with them. GOOD LUCK!

    This is the bustop at Caltrain
    Marilyn F.

    Five stars for the bus driver and providing a service that I really appreciate. I dislike unfair angry rants. I think they can be unfair and mean spirited. However some negative reviews allow you to make better choices with information you wish you had before you made your reservation. This is what I wish I had known. The bus stop is not at a train station it's on the side of the road. No shade, no seats. The first notice was 90 months n late, the 120 and then 240 minutes late. Apparently I agreed to the terms and conditions. We are in a part of town where the guy next to me went to Safeway and had to leave when he heard people screaming about a man with a knife. Customer service does not allow any changes to the ticket because you are past the deadline stated in the terms and conditions to make changes.

    We're sitting in a different bus now because that one won't get going. The delays due to a lack of maintenance are over 3 hours.
    Jerry T.

    I am currently still on my trip, but we're stuck because the bus engine overheated and we had to stop 3 times without A/c. I took megabus on the east coast and that bus broke down too because one of its lights went out. Can't help but get the feeling they're cutting corners and not maintenance guy their buses. It got pretty dangerous at one point, where the bus would stall in the middle of the freeway and have to make emergency turns into the shoulder. I could feel the bus shaking because the trucks going by were so close. Here's a picture of the broken bus as we're sitting in a rescue bus they sent 2 hours later.

    Cracks in windshield

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    6 years ago

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    8 years ago

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    12 years ago

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    11 years ago

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    7 years ago

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    13 years ago

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    7 years ago

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    10 years ago

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    11 years ago

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    Photo of Eli S.
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    7 years ago

    Took bus from San Jose to LA. Cheap. Faint smell of poo. Would do again. Maybe. Driver was cool.

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    7 years ago

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    11 years ago

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    13 years ago

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    Page 1 of 3

    Ask the Community - Megabus

    Review Highlights - Megabus

    I payed more for my trip then $1 per person, per way but still can't beat $130 roundtrip for 3 people.

    Mentioned in 2 reviews

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    Genesis Transportation

    Genesis Transportation

    (41 reviews)

    West San Jose

    I used Genesis Transportation for my daughters wedding two weeks ago. From reservation to wedding…read moreday, the communication was FLAWLESS and the customer service was EXCEPTIONAL. Mike was absolutely wonderful to work with. He was prompt in responding to any questions I had, payment was easy and no hidden fees. He was soooo understanding when I asked to push our pick up time a little later before going to the venue and was right on time when the night was over. I rented his 14 person sprinter van and it was perfect! Clean, well stocked with waters and comfortable for our ride between the hotel and the wedding venue. His rates were also extremely reasonable. I would absolutely consider using Genesis again in the future. Thanks Mike!!

    We've used Genesis Transportation with Mike twice now, and both times have been fantastic! For my…read moredad's 75th birthday, Mike took us to a concert in San Francisco. He was professional, on time, and kind, and made the whole experience so enjoyable. The sprinter van was spacious and comfortable, with a TV, great sound system, and complimentary drinks. The second trip was just as wonderful. Mike drove us around for a full day of multiple stops in San Jose, always quick to respond whenever we needed a pick-up. He was understanding and accommodating, making sure everything went smoothly. Mike is very kind, courteous, personable, and professional. The prices are fair, and the experience has always been warm and seamless. Highly recommend Genesis Transportation and Mike for any outing!

    Megabus - transport - Updated May 2026

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