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    Anna G.

    Luggage nightmare! The only thing Mega about this bus is the MEGA STRESS they will cause by losing your luggage! My first time riding with them and this is how they treat me. Apparently, they tie little colored strings to your luggage to determine which stop to drop it off at. Since my bag was colored incorrectly, they dropped it off at the wrong stop. The bus will drive away and leave your bag on the side of the curb unclaimed!Thankfully, I labeled my bag and the police dept. got a hold of it first and contacted me immediately. However, since I was out of the immediate area, the police sent it to lost and found until I could retrieve it. I went to the lost and found and it was a headache to get out. I had to call the officer that contacted me to personally come down and get it out. When I confronted the bus driver about my bag, he had no idea what bag I was describing, which is odd because it's a very distinct pattern print. The negligence and ridiculous system in place for luggage is an accident waiting to happen. How can they just drive away with bags unclaimed? Obviously, the person is still on the bus! The company has yet to return my call about this claim and it's been a week! Keep a close eye on your belongings, if you wish to travel with them. GOOD LUCK!

    This is the bustop at Caltrain
    Marilyn F.

    Five stars for the bus driver and providing a service that I really appreciate. I dislike unfair angry rants. I think they can be unfair and mean spirited. However some negative reviews allow you to make better choices with information you wish you had before you made your reservation. This is what I wish I had known. The bus stop is not at a train station it's on the side of the road. No shade, no seats. The first notice was 90 months n late, the 120 and then 240 minutes late. Apparently I agreed to the terms and conditions. We are in a part of town where the guy next to me went to Safeway and had to leave when he heard people screaming about a man with a knife. Customer service does not allow any changes to the ticket because you are past the deadline stated in the terms and conditions to make changes.

    We're sitting in a different bus now because that one won't get going. The delays due to a lack of maintenance are over 3 hours.
    Jerry T.

    I am currently still on my trip, but we're stuck because the bus engine overheated and we had to stop 3 times without A/c. I took megabus on the east coast and that bus broke down too because one of its lights went out. Can't help but get the feeling they're cutting corners and not maintenance guy their buses. It got pretty dangerous at one point, where the bus would stall in the middle of the freeway and have to make emergency turns into the shoulder. I could feel the bus shaking because the trucks going by were so close. Here's a picture of the broken bus as we're sitting in a rescue bus they sent 2 hours later.

    Cracks in windshield

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    Photo of Rachel G.
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    6 years ago

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    8 years ago

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    11 years ago

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    5 years ago

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    7 years ago

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    13 years ago

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    9 years ago

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    10 years ago

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    11 years ago

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    11 years ago

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    9 years ago

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    Photo of Eli S.
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    8 years ago

    Took bus from San Jose to LA. Cheap. Faint smell of poo. Would do again. Maybe. Driver was cool.

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    7 years ago

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    Page 1 of 3

    Ask the Community - Megabus

    Review Highlights - Megabus

    I payed more for my trip then $1 per person, per way but still can't beat $130 roundtrip for 3 people.

    Mentioned in 2 reviews

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    Genesis Transportation

    Genesis Transportation

    5.0(41 reviews)
    5.2 kmWest San Jose

    I used Genesis Transportation for my daughters wedding two weeks ago. From reservation to wedding…read moreday, the communication was FLAWLESS and the customer service was EXCEPTIONAL. Mike was absolutely wonderful to work with. He was prompt in responding to any questions I had, payment was easy and no hidden fees. He was soooo understanding when I asked to push our pick up time a little later before going to the venue and was right on time when the night was over. I rented his 14 person sprinter van and it was perfect! Clean, well stocked with waters and comfortable for our ride between the hotel and the wedding venue. His rates were also extremely reasonable. I would absolutely consider using Genesis again in the future. Thanks Mike!!

    We've used Genesis Transportation with Mike twice now, and both times have been fantastic! For my…read moredad's 75th birthday, Mike took us to a concert in San Francisco. He was professional, on time, and kind, and made the whole experience so enjoyable. The sprinter van was spacious and comfortable, with a TV, great sound system, and complimentary drinks. The second trip was just as wonderful. Mike drove us around for a full day of multiple stops in San Jose, always quick to respond whenever we needed a pick-up. He was understanding and accommodating, making sure everything went smoothly. Mike is very kind, courteous, personable, and professional. The prices are fair, and the experience has always been warm and seamless. Highly recommend Genesis Transportation and Mike for any outing!

    Photos
    Genesis Transportation
    Genesis Transportation
    Genesis Transportation

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    CLS Global Transportation - 26 Passenger Party Bus interior

    CLS Global Transportation

    5.0(195 reviews)
    7.8 kmCambrian Park
    Minority-owned & operated
    Certified professionals

    My friends and I were looking for a party bus for an event in Oakland, and I'm so glad I found CLS…read moreGlobal Transportation on Yelp! Their 20-passenger party bus was the perfect size for our group. Sharon made the booking process incredibly easy and was so helpful in answering all of our questions. Their pricing was also much more affordable than other companies we looked at, so booking with them was an easy decision. We were able to schedule pickup from our friend's house, transportation to our event, and a return pickup and drop-off afterward without any issues. Our driver, Leland, provided 10/10 service. He made sure we had the best experience from the moment we got on the bus by setting up the Bluetooth before we left and making sure the cooler was stocked with ice. He even picked us up a little earlier than scheduled since our event ended ahead of time. Most importantly, he got us to and from our destination safely while making the ride fun and enjoyable. Thank you, Leland, for being such an amazing driver! We'll definitely be booking with CLS Global Transportation again for future events, and I recommend them to anyone looking for reliable, affordable, and excellent party bus service.

    We have not taken the party bus yet, but our experience booking with Sharon has already been top…read moretier. I've honestly never written a review before actually receiving a service, but she has been THAT professional, hospitable, and helpful throughout the entire process. We did find a few companies that were slightly cheaper (and many that were much more expensive), but from the beginning, Sharon made us feel confident that we are truly getting what we are paying for. Her response time, attention to detail, kindness, and personable approach have been incredible. She has made planning so much easier and more enjoyable, and we are so excited for the actual experience!

    Photos
    CLS Global Transportation - 26 Passenger Party Bus

    26 Passenger Party Bus

    CLS Global Transportation - 20-26 passenger Limo Bus

    20-26 passenger Limo Bus

    CLS Global Transportation - Built-In Bar

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    Built-In Bar

    Corinthian Transportation - Inside view of our black stretch Chrysler 300.

    Corinthian Transportation

    4.7(222 reviews)
    8.0 km

    I rented a party bus for my birthday. Booking with Corinthian is extremely easy and all through…read moreonline with getting a quote and payment. They also had the best price! Chris Gillooly was my amazing driver. I can't recommend him enough. He's kind, patient and caring. He even helped carry the coolers for us to and from the party bus to the boat. Chris made my birthday that much better. He deserves all the praise, give this man a raise! I'll definitely be booking with Corinthian again for the future! Book with Corinthian, you won't regret it!

    Positive experience with Corinthian - they were some of the only ones that were able to accommodate…read moreour venue's narrow road. We ended up needing six 25 person vans, split between two venues. They were definitely one of the larger expenses, ending up at $9,300 for those vans. However, they did the job! My only complaints were that, despite doing a dry run of the venue before the day of, they did get lost on the way to the venue with our guests. While this is not a huge deal and they did find their way eventually, for this pricepoint I expected closer to perfection. Additionally, despite needing to stay at the pickup location until 3:15pm, they left early, which wasn't ideal for the timing of our event. That being said, overall positive experience and was thrilled to have a company able to solve the logistics needed for our event!

    Photos
    Corinthian Transportation - Our Pink Hummer.

    Our Pink Hummer.

    Corinthian Transportation - Our Black Stretch Escalade

    Our Black Stretch Escalade

    Corinthian Transportation

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    ABC Airport Shuttle - Sighting Seeing Tours in San Francisco

    ABC Airport Shuttle

    4.6(227 reviews)
    9.1 kmEvergreen

    Great service. On time, professional, everything went without a hitch. Our driver was awesome. Big…read morefan and will use again for sure.

    Varinder's response (the business owner) came six months AFTER our trip--an extremely delayed reply…read morethat is filled with inaccuracies and completely lacking honesty or accountability. We also have documentation, photos, and our printed reservation confirmation--including the special accommodation notes--that clearly show what actually happened. To clarify the timeline: 1. Reservation Made in Advance We reserved transportation several weeks in advance, specifically requesting the correct ADA-capable vehicle to accommodate passengers traveling with fully motorized mobility scooters, along with our group and luggage. These accessibility needs were clearly documented in our reservation. 2. Wrong Vehicle Arrived for Pickup When the driver arrived at our home for pickup, the vehicle was not the ADA-appropriate van we reserved and could not accommodate our passengers or their scooters. When we contacted ABC, the only solution offered was to send a second van hours later and at nearly double the cost--which would have caused us to miss our ship's departure entirely. This left us scrambling to salvage our travel plans. 3. We Called Ahead to Confirm Our Return Ride Because of the problems at pickup, we proactively called ABC before our return date to ensure the correct vehicle would be sent and that we would not experience the same issue again. Even Varinder admits in his response that we "again" requested the correct van for our ADA passengers--which simply confirms that the proper vehicle had already been requested and reserved from the beginning. 4. ABC Cancelled Our Return Trip During that call--three days before our scheduled return pickup--ABC's response was not to reassure us or correct the issue. Instead, they canceled our return transportation outright. No alternatives were offered. No assistance was provided. There was zero customer service or effort to help resolve the situation. That is why my original review was posted after ABC canceled on us before our return trip. For anyone traveling with ADA accessibility needs, mobility devices, or larger groups, I strongly recommend not relying on this company. Our experience showed they cannot be trusted to provide the vehicle you reserve or support customers when serious problems arise. Fortunately, after ABC canceled our return transportation, we were able to book Uber XXL vehicles, which ended up being far more reliable. You can schedule Uber rides in advance, and they came through when we needed transportation the most. Lastly, I want to be clear that I rarely write Yelp reviews. I am not someone who goes online to criticize businesses without reason. When I do take the time to write a review, it is because the experience was significant enough that others deserve to know about it. This review is intended as a serious warning to potential customers so they can make an informed decision and avoid the same situation we experienced with ABC Shuttle Service. -- Updated 3/13/26 -- in response to Varinder's continued dishonesty.. We NEVER stated that the scooters were foldable. From the start, we clearly disclosed our ADA passenger needs and completed the reservation online, including written notes specifying the mobility scooters and accessibility requirements. ABC never asked whether the scooters were foldable, and if that information was important, it should have been confirmed when reviewing the reservation details that were submitted. The luggage count and all other information were included in the online reservation at the time of booking. This indicates the reservation details were simply not reviewed before assigning the vehicle. The issue here is not miscommunication on our part--it is ABC's failure to review the reservation and properly plan for clearly disclosed ADA needs. We also reject the implication that the reviewer is not connected to the reservation. The last name on the reservation matches mine, and your own response acknowledges that multiple people--myself, my sister, and my mother--contacted your company about this booking to ensure the correct accommodations were arranged. We made multiple efforts to confirm the details in advance. In short, we over-communicated to prevent exactly this situation, while ABC failed to review the information provided and assign an appropriate vehicle. Questioning the legitimacy of the review instead of acknowledging that failure only reinforces the concern that ABC is deflecting responsibility rather than addressing what actually occurred.

    Photos
    ABC Airport Shuttle
    ABC Airport Shuttle - ABC Airporter @ SFO stands out

    ABC Airporter @ SFO stands out

    ABC Airport Shuttle

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    Megabus - transport - Updated June 2026

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