Terrible customer service I don't recommend this company…read more I am so disappointed of the way they talk to the customers

Very polite, organized. Service is reliable. Any difficulties foreseen they inform the passengers…read more They have rules and inform the passengers of the rules. Bus is clean and the outlets actually work. I do recommend Peter Pan.

Hey yall, I was…read moreable to take 2 free buses here in Baltimore and when I stepped off the bus, I was rained on. lol. Raining is a sign of goodluck if you're walking in the rain. So that's ok. My bus at greyhound is delayed. I'm sitting here waiting and the people here are nice but the facility doesn't have open restrooms. Otherwise, I have no issue taking a bus when I'm traveling. Some people would take a uber and I do take Ubers and Lyfts sometimes but I can walk or take the bus I will. I like saving my money as much as I can. That means I'll have more spare time on my hands. Anyways, this bus ride should be 50 mins. Good thing it's free WiFi in this place but no restroom.

Rude obnoxious bus driver who drove from Roanoke to Baltimore today shouted at the customers on the…read morebus the entire ride, what a horrible woman. After the way the driver treated the passengers, I will never use Greyhound again. Bathrooms at the Baltimore station broken. Many customers on the bus should be looked into by Ice. People who don't speak English coughing constantly.

Not sure why these reviews mention the prices being the cheapest. Our prices were right under…read moreGreyhound prices so it was not dirt cheap either. Maybe after the pandemic, their prices have bumped. I can understand all of that. What I cannot understand is changing drivers in the middle of the road for a 4 hour bus ride btw NYC-DC, the road rage having, cursing, aggressive drivers, no announcement making staff, almost 1 hour delay coming back.... The 2 star is for relatively clean restroom & working outlets to charge our phones. Overall, there should be other affordable options with better reviews.

If possible to leave 0 stars I would. After waiting 2 hours and the bus not showing up, I emailed…read morecustomer service and asked for a refund and was told that I could not be reimbursed for any of the over $400 I spent on my tickets. I do not recommend this service. The only option to change tickets is 3 hours before departure and that is of no assistance when your bus never shows up. No customer service is available after 5pm Friday and the tracker is not accurate so you are left stranded with no way of knowing if the bus is even coming.

Awful service. Don't waist your money on this company. Bus is always delayed. Bus brakes and never…read moreend up getting to your destination. Had to order an Uber at 12 am after three hours of waiting for the driver who never showed back. No response from customer service. You fill a form and no one to contact.

They have very limited hours at this station. Get there yesterday at 1:30 pm. They are closed. 10…read moremins later they opened on a Saturday. Asked about bus. Find out bus will be 1 hr late. I sit outside to wait with my luggage. 3 more hours go buy. No update. I use the app to track bus. Finally, it gets there. I board bus. A drunk screaming woman boards. Smelled awful and was rude and frightening. Turns out dozens of people waiting over this one drunk. She missed her transfer from DC to NY. She ended up at my location in MD. She yelled at the driver. He fixes it by having her sent by Uber back to DC. Yes, bus was an hour late but we had to wait 3 more hours additionally due to Greyhound forcing us to wait for her. We were all stuck smelling her. We were relieved when she was removed and sent back by Uber. This company location costed me my transfer to Pittsburgh. Due to being forced to wait on the alcoholic monster that messed up everyone's schedule even more. Sleep deprived now until tomorrow for more buses to take. Hungry and tired. Her mental problem became everyone else's. Not even an apology from them to us. During the trip I figured out why this driver is so late. I saw him swerving on a small road. Texting looking at his phone. He was lost and was trying to look at his maps on his phone while driving. Turns out that Greyhounds here don't come with any navigation units installed on their dashes. They have no clue where to even drive too. They aren't provided with any physical maps either. I had to look up the route for him and tell him where to go. He said it was a small town with small lettering so he couldn't read it well. Rather then pulling over to look at an Atlas he swerved like a crazy person. I don't think he knew how to blow up a map either on his phone. Or if he did, maybe the phone was too slow at it. I mean it has WiFi but it's too slow. Apparently we were almost lost getting through Morgansville. I felt bad for our driver not being provided the tools he needed to drive better by this craptastic company. Many of my buses were lost or full due to the fiasco of the drunk woman. Beware of this location Greyhound. Thank goodness it wasn't snowing out or I would of froze for 4 hours straight outside. Customer service seemed lacking after I politely asked about my bus. At that I knew I would have to use the app for my own sanity. Be prepared to wait outside for many hours. I guess if they are opened you could wait inside but there are bums that stink sleeping inside so watch out. I think they could improve with longer hours, employed security guards for our safety. And installed nav units in all buses as well as providing hard current maps big in font size to their drivers. And by firing current employees and hiring employees with prior customer service experience only. They should keep a manager around on shift also at all times. Also why can't driver breaks be scheduled in between bus routes? They take breaks whenever they want. They should provide a sheltered area with seating for people to wait outside due to their weird hours. Maybe schedule each bus and extra 10 to 15 minutes or even up to 20 more minutes before booking the drivers out again per stop. Maybe add more time for traffic, accidents, weather, driver breaks etc. Lack of organization causes too many delays for people and their schedules. As well as the drivers which affects the service and the service experience as a whole. I can honestly say that Fredrick, MD. Greyhound location can't adhere to Greyhound standards of service. If all of Greyhound stations we're this way, why would they be in business after 100 years of service? It was only my first time using the service ever in my life but one can assume that the problem is in management of just this location. Or it appears at least, to me that way. I mean, what if a bus brakes down. Things happen. I can accept a bus being one hour late. I can't accept 3 extra hours of waiting due to the drunk missing her own transfer in another state and making a fuss for hours. Making us even later than we already were. Why didn't they take her complaint inside and dealt with it there to Uber her back immediately and allowed the rest of us to leave? It just makes no sense to me at all. People need to understand that it's not anyone's problem if you don't know where to switch buses at. I don't think bus drivers are paid and are supposed to baby sit everyone on the bus to each of their individual bus stops. People need to take responsibility for it and not take it out on the world. The company should of dealt with this better and swiftly at this location. That wasn't fair to us.

Several great experiences w Amtrak. This station is easy to…read morelocate, has 2 huge parking garages, clean premises, convenient elevators, etc. There is a station w vending machines, tv, and seats. I usually bypass the indoor option in excitement of waiting on my train. Amtrak is my fav to travel to and from New York City. The trains are on time 95% of the time, clean cabins, smooth ride, spacious bathrooms, comfy canteen, amazing employees, etc. I have also taken the train as far as Hampton, VA and it was a smooth, scenic, and peaceful ride. I am Amtrak's number 1 fan, and I look forward to many many more experiences riding the rails.

The place is small, and sometimes people are waiting without a seat. The trains, most of them, are…read moreon time. The staff there is not helpful, internet will answer more questions than them. The have a shuttle to the airport for free which it is usually dalyed.

York lost its Greyhound routes a couple years ago, but thank God they are back…read more This has been a Greyhound station literally my whole life. Once upon a time, it actually was a bus station that you could go inside of and wait for your bus, but that was years ago. Now it's just a bus stop where buses pick up and drop off. You must buy your ticket in advance via phone or online. You will have to wait outside on a bench or in a car until your bus arrives. And there are no bathrooms!

Terrible is the only word to describe it. After trying to purchase a greyhound ticket online to no…read moresuccess, I called the station and asked if I could come in to purchase a ticket for a bus leaving the same day. When I got there after driving an hour the kid at the desk said there was an error and told me to come back tomorrow and it would work. causing us to miss the bus. Oh well, drove back an hour to home and another hour the next day, getting there an hour early in case of issue and to grab food/water before the trip. Lo and behold, the same issue occured and we waited with the employee at the desk talking up until the departure of the bus to fix it, and finally get me a ticket as the bus was leaving. We had no time to grab any drinks or food like planned, and the bus smelled like shit. And of course, once arriving at buffalo for our layover, it turned out that the date on the ticket was written incorrectly by the employee at York, and almost caused us our ticket to be invalidated if not for a supervisor stepping in and making it work. The only factors that made me even consider rating above 1 star is the employee at the York station at least making an effort (a failed one) to do his job, and the supervisor fixing the error that was made. You would be better off crawling through rivers of human excrement and used needles to your destination, rather than wasting your money, time, and sanity on this piece of crap service.

Twice I've caught a bus to Pittsburgh. First trip 2 hours late. Second trip 2 hours late total dis…read morerespect. The driver Mr Brown was pleasant and polite.

I was scheduled to catch the 8:25a greyhound bus today, May 22. On my ticket says the bus stop at…read more4700 Garden City Drive, New Carrollton, MD. That area is a corporate area and had no markings that it was a bus stop. I was waiting there and the bus never showed up. However, I saw a greyhound bus turn into the new Carrollton metro station. I tried to see if that was the bus to New York but from where I was at was a 9 minute walk. By time, I got close the bus pulled off. The bus stop location greyhound provides is incorrect. I requested a full refund because it was an economy ticket. Attached are pictures of 4700 garden city dr., it's not the new Carrollton station metro.

This building/station is so pretty with all the details of the past it is so beautiful. I bet this…read morewould be a great place to take photos or have family photos taken. Overall the center is clean and is easy to find your gate due to the small size. Trains are on time and easy for someone to understand, book and travel. Great prices and a fun way to travel.

Solid 4 star experience in lovely Harrisburg PA. I've only taken the train and not been downstairs…read moreto the bus station. Love being able to get to Philly and New York City with ease and comfort. Taxis, busses, and walking to the station are easy. Some shady characters hanging in the neighborhood but mostly safe. Harrisburg is a great place to leave and this is a portal into another dimension...or real city.

The worst day of my life, I was picked up at the hospital not knowing they didn't except debit…read morecards. The cab smelled terribly of cigarette smoke, the lady with long grey hair needs to be fired immediately!! She drove on every curb, evidently drunk!! She drove right past my home to a Royal Farms store to an ATM so I could pay her. She talked to me like I'm an idiot, I felt like a prisoner in her car!#

I used to have good reviews for this company but now it's absolutely terrible it takes 20 years for…read morea cab to come then the website to book a ride looks suspect I personally wouldn't put my card information on there for concern of identity theft plus the cabs need to be cleaned a lot of cabs smell like bad body odor.