In business, I believe impressions/responsibility/accountablity start at the top. At his property…read moreit both starts at the top and bottom. In my more than 25 years of travelling, I can hardly recall a more negative experience ANYWHERE. This is perhaps the first example of sharing my experiences on tripadvisor, all in the effort to benefit my fellow travelers, who have steared me in the right direction so many times in the past.
It started at the bottom, as I walked into the property with my luggage upon check-in, with the treadbaren & shabby carpets throughtout the hotel. At the top end, both the manager and assistant manager were not responsive as they gave lip service to my comments/complaints, and in fact were ultimately insulting to me and my wife.
My wife encountered dirty dishes and utensils in the drawers and had to hand wash enough dishes for dinner our first night, while she put all the remaining dishes, utensils and stemware into the dishwasher. In addition, the coffee pot, microwave and breakfast table were all dirty. When we sat down in the living room for dinner, the TV was not fully functional. Additionally, the carpet had not been vacuumed and the bathroom sink drain was extremely slow. Is this a Marriott property?????
The next morning upon check-in, I presented representative examples of the dirty plates and cooking utensils to the front desk. Later, Mr. Kico Hedrick, the Assistant General Manager, apologized for the poor condition of the room and dishes. He explained that with his good staff, something unusual must have occurred. He assured me he would rectify the problems that day. Six days later, and after spealing with Sara Bishop, the General Manager, things were still not resolved. I truly expect that condiments, coffee, and dishwasher powder will be replaced during my stay at Residence Inn, but, apparently NOT at this location. I also expected that soap and shampoo would be replenished, but again a surprise. The attitude of the manager was quite simply APPALLING.
I unfortunately feel the need to share this info, so that readers are well informed prior to committing to stay here. I am a life-long supporter of Marriott, yet this might be the SOLE exception!! I know this unfortunate set of experiences is a rarity at Marriott. Be forewarned!!!