Our bus driver Julie was polite, kind, and friendly as she drove our 8th grader's around DC and up…read moreto NY this past week. There was many street closures but she managed to keep us on track throughout our trip. We will be requesting Julie as our driver next time we travel to DC in 2028.

Julia is great. She was on time , safe and helpful. She even went above and beyond to make sure our…read moreclass trip went smoothly.

This is for Megan bus/Virginia breeze. I am putting a review for Stauton Virginia pick up going to…read moreWashington. DC. The direction of the pick up location at Stauton VA is horrible! "Staunton, VA, Crossing Way Park and Ride lot (past Waffle House and the roundabout)" That is the instruction to pick up location which nobody know where it is. So many lost trackers come to Waffle House to ask for direction. People at mega bus please give better map online ! It's horrible we missed bus ! Bus is always late ! I paid to get text updates. No updates for the bus. Horrible ! Only good thing are the customer service or phone people- want to thank them.

I am in a Leisure World club in MD and we used Shalom Transportation to go to Bobby McKeys at the…read moreNational Harbor a few months ago. They were very reasonably priced and had excellent communications with me while planning the excursion. The driver (Sorry, can't remember his name) was excellent and very helpful getting the ladies on and off of the bus! We are planning on using them again soon!

We had such an excellent experience using Shalom Transportation LLC on May 3, 2025 and I highly…read morerecommend using them based on our wonderful experience. Thank you Charles (driver), Jacob (owner) and David (dispatch/coordinator). From the initial on-line contact to get a price quote there was a response from Jacob by email within thirty minutes requesting more detail about pick up/drop off locations, time and number of passengers. The communication was excellent (from beginning to end) and the responsiveness was very impressive. Our superb driver Charles arrived about an hour early (which was great as many of the 14 adults using the Sprinter Van transportation had already arrived). The driver was caring, responsive, generous and had the Sprinter Van A/C cranked up and the van spotless inside and out. The driver's kindness and driving skills was remarkable in all of the passenger's opinion. He went out of his way to accommodate us. Our HS children used another transportation service (booked prior to the adults deciding to use transportation as well). There service was horrible. He was thirty minutes late for pick up, the Party Bus had no air conditioning (it was 90 some degrees for the one hour ride), had no working speakers, driver smelled of marijuana, drove erratically and did little to in regards to service. When we heard about this we terminated their service after the 1 hour of the 6 hours booked for the evening. Our driver Charles of Shalom Transportation, upon our request, took immediate action by contacting Jacob who was polite and generous and provided us with an impromptu remedy by providing our children with alternative transportation on the spot and the report from our HS children was that the service and transportation vehicle was excellent. David, Shalom's dispatcher, immediately stepped in to action (thank you) and provided immediate communication by text and our adjusted bill by email. We were pleased with Shalom Transportation LLC's communication, service and price and would use them again. Thank you Shalom Transportation LLC (specifically Charles, Jacob and Dave). -the Glasser Family.

We booked BestBus to get to NY from VA. Our 720am bus came on time, we loading and boarded pretty…read morefast. The drivers were friendly and they gave us a free water bottle. WiFi and chargers on the bus to NY did not work but it did from NY back to VA. It was about a 4.5 hour trip so it was cool to just relax instead of driving.

We came to NYC from Vienna Va . Bus ride up to Maryland was…read moregood . Driver was changed . Lady driver rest of the way closer to New York she was driving too fast .

They went above and beyond in every way! Also, our bus driver was a total sweetheart. Definitely…read morerecommend them.

Great service, communication was spot on had no issues booking bus arrived on time was clean and…read moredriver was professional.

Unique Tours is top notch. I take about 50 8th graders to Washington, DC. every year and we won't…read moreuse anyone else. He is so very patient with our kids. He communicates efficiently and works dillegently to get us to where we need to go all day every day. The motor coach is always clean and pristine. The best part about Unique Tours is of course the most important, the safety. The driver is impeccable, navigating the roads perfectly and with ease. I feel so very safe in the motor coach, even excellent defensive driving when other people drive recklessly. I not only would 111% recommend Unique Tours but I would even say any other motor coach would be second rate.

From the owner: We are a coach bus company that takes pride in giving you an above your expectations experience. We…read morecall that the Unique Tours Way!!

Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

Reliable bus service to New York City. Arrived approximately 30 minutes early and was about 6th…read moreparty in line. Check in was friendly, people were orderly about waiting in line, and boarding was exactly on time. They had water bottles and newspapers for those who wanted. Appreciated trash bags on each row since we were constantly snacking and had things to dispose. On the bus, wifi was pretty reliable for me and temperature was good. Driver was really smiley to my toddler and only stopped for one minute to use the restroom. Safe, friendly drive up north!

The best way to get to new york and back So easy so…read morecomfortable been going with them years .... Love it

Left on time and arrived safely. Great experience for the price. Comfortable ride one brief stop…read morewhere you can pickup food and drinks.

Watch Your Luggage! BEWARE! $600 worth of luggage and…read morecontents was handed to another rider at first stop....and they took it. Really?!! A trusted transportation company does NOT make it necessary for passengers to get off the bus to make sure their luggage is safe at every stop! No recourse other than filing police reports and hoping the riders that took it do the right thing and return it. Management hasn't responded and office staff, while allegedly sending an email to all riders, knows who took the luggage....the driver admitted he unloaded it. He actually apologized. NOT the BEST by far.....Take the Tripper Bus to NYC...