Very sorry for the experience of the previous reviewer. I have not gone to this location personally…read morebut was in contact with the associate, Steve. I recently purchased a membership and did not apply the promotion at that time correctly. He was able to escalate the issue to upper management (about a 1-2 week process) and he remembered to give me a callback. I have since then promptly received my refund. Other associates I have spoken to were not nearly as helpful as Steve (if this were a general review of AAA, I would give them 2-stars). That said, I do not know if I got lucky with my situation or if this quality of service is consistent. Either way, I can vouch for and wholeheartedly recommend working with Steve because of his polite and positive demeanor. Thank you.

I went to AAA Charlottesville for help planning a two-day driving trip to Florida. Mana greeted me…read moreand about 20 minutes later, I had a plan that was terrific, including a hotel reservation in Savannah on the way and a personal recommendation from one of her colleagues for the best place to have breakfast in Danville. She even called the restaurant to make sure it would be open on January 1 and sent me an email about that. She was very knowledgeable about the many alternative routes and I ended up with a route that is clearly the best for my particular starting point and destination. I hope she will be there again the next time I want to plan a trip. Jim C.

Great selection of travel gear. High quality, great service. I thought I knew how to pack, but the…read moretravel class changed my life! I LOVE the packing cubes. We are traveling 5-6 months a year and the luggage suggested plus the packing accessories and quick dry clothing have made it so easy to be under weight requirements. Thanks for all your great suggestions!

Peace Frogs handled our trip to France, along with 4 of our friends. That's a lot of details to…read morekeep track of and they did a good job of doing it. Our only disappointment was the botched transfer from the cruise ship to our hotel at the end of the cruise. The transfer voucher had an incorrect pickup address on it that we didn't notice- or even know. After waiting for over an hour, we had to make other arrangements. To add to that disappointment, we were not reimbursed for that transfer that we didn't use because of the snafu. Not sure where the snafu happened but we certainly didn't do it and knew nothing about it. We were told PF would try to get a refund but since that was over 2 months ago, I guess they were unable to do it and of course did not contact us to let us know. So, overall- a very good trip and great planning for us by Peace Frogs. I just wish they couldn't have fixed that one issue.

Chris was amazing booking our family cruise. We did a multi-generational vacation and she helped us…read morenarrow down options. She dealt with all of our questions quickly and was a breeze to work with. Believe me she got lots of questions from multiple family members and we were all happy with our booking. She made cabin recommendations based on each of our individual needs, then got our cabins in close proximity to each other. My husband and I loved the suite she recommended! We had much more space than ever before, the service was unbelievable, and we took full advantage of the exclusive restaurant and private deck dining. She also made super fun excursion / destination recommendations! Would highly recommend her.

From the owner: River, Expedition & Luxury Ocean CRUISES; and Sandals Resorts. All Inclusive Luxury Travel Advisor…read morewith personal, professional, easily accessible service, for same price as doing it yourself! Go to Total Experience Travel website to learn more and start planning. 8am-5pm Mon-Fri Servicing Smith Mountain Lake, VA and Raleigh-Durham regions

Andre from Cville Travel was AWESOME. He was extremely knowledgeable and professional. My husband…read moreand I had very different ideas about how and where we want to spend our honeymoon. During our initial call, Andre really listened to what we both wanted to and suggested locations that we would have never considered. He was extremely responsive and put together a quote and itinerary for us within 24 hours. The day before our wedding, he personally came to meet us and hand delivered the travel vouchers. We had such a great time and will definitely book through him again.

From the owner: What is Cville Travel you ask? Cville Travel is a new exclusive travel agency part of Cruise…read morePlanners American Express Travel. Cruise Planners / American Express is an award winning agency that has achieved top producer status with all major Cruise Lines. Cruise Planners has a tremendous reputation for quality, service, and very competitive pricing. Due to our high sales volume, our buying power enables us to offer you the opportunity to cruise in style at the lowest prices available while still receiving the best service in the cruise business. As an American Express Travel Representative, we have access to the largest inventory in the travel industry making us able to offer you exclusive benefits at the most competitive price. Hotel, Cruises, Tours, Airfare.......... We have it all! If you are an American Express cardholder, we have great news for you! We have access to the Fine Hotels and Resorts program where you will receive benefits such as complimentary upgrades, guaranteed

Upon returning from my third trip organized by WorldStrides, I continue to have nothing but…read morepositive feedback! I was nervous planning this trip as a first-time lead chaperone, and the entire way, Kayla Dubiel and Andrea Hernandez were there to answer any and all questions. They were kind, patient, and even provided due date reminders for all necessary documentation. Our trip was seamless, from flights to dinners and museum visits. We were lucky enough to be matched with Claire Geslin, who was the most amazing tour guide we could have asked for. She was full of personality, and I couldn't believe how kind and patient she was with each of our students. She made a point of getting to know them, and truly valued the group's feedback at each destination. We all had a hard time saying goodbye at the end of our trip, and will cherish this opportunity forever!

If I could give 0 stars, I would. When Lufthansa went on strike, instead of being proactive and…read moresecuring alternate arrangements, WorldStrides waited until the day of departure to inform us that the flights were canceled. After several hours, we were told the kids had been rebooked--but split into three separate groups with only one chaperone per group. When they arrived at the airport around noon, two of the three groups were told they weren't actually on any flights. Apparently, the rebooking was never properly completed in the system. The students have now been stuck at the airport for nine hours, waiting for either a flight or a hotel, with no clear communication or plan from WorldStrides. This level of disorganization and lack of accountability is completely unacceptable

I have had excellent experience with every Covington agent that I dealt with. Never had a problem…read moreon a trip that they ticketed. Highly recommended.

Quick response!! Contacted me immediately after on line request sent! Asked very good questions…read moreregarding our preferences!

I would recommend schools consider another company. Please do your research…read more My child suffered a concussion right before the class trip to D.C. I did not pay for the trip insurance and did not expect a full refund. However, since I had medical records from the doctor and I notified them before the group departed, I expected I could at least get a flight credit, one way or round trip. The trip cost several thousand dollars. They would not budge. Zero credits--Zero help--Zero customer service. Keep this in mind. They pocketed all of it.

Parents and schools BEWARE! This company is a sham and falls short on its promise to deliver a safe…read moreand memorable school-based trips. They poorly planned a "Smoky Mountains" trip for our middle schoolers and were unprepared to meet the flight delays/cancellations that resulted when our kids were forced to connect in Dallas. Kids, parents and teachers had no support from Grand Classroom staff and the "emergency" number was operated by a husband/wife team who were unable and unwilling to help find a solution to get our kids to safety. Kids were forced to sleep on the airport floor and there was no backup plan to get them fed or provide safe or adequate accommodations during the travel delays. Do not use this company! If your school or program is contracted with them for your school-based trip, you should definitely reconsider sending your child.