I would not recommend using this company for school or time-sensitive transportation.
One of the most concerning things we learned during our experience was that the company policy allows drivers to choose any route they prefer, regardless of the significant impact on travel time. In our case, the driver chose a route that added substantial unnecessary travel time to our trip, resulting in students losing over 2.5 hours of their field trip experience.
When concerns were raised afterward, the company did not take accountability for the routing decisions and instead defended the policy that drivers may use their own discretion on routes. For organizations, schools, or groups operating on a schedule, this is extremely important information to know before booking.
Communication and problem resolution afterward were also disappointing. Rather than addressing the impact on the students and families, responses focused on justifying the decisions that were made.
If you are planning transportation for children, large groups, or events with scheduled arrival times, I would strongly encourage confirming route expectations, travel policies, and accountability measures in writing before using this company. read more