TLDR If you want peace of mind, AVOID Mega Furniture!!! They will not follow through on their promises, constantly delay shipments, and ignore calls to their support line. 0/5 stars do not recommend!
We spent five figures here last year Memorial Day weekend to furnish the new house we were moving into and dealing with them was a constant headache. It has taken almost a year to resolve issues to their satisfaction, not ours. When calling their support line, most often they will not pick up and they never call back if you leave a message. The first delivery came when expected, for two leather sectionals - a white and a brown one, amongst other things. Everything came in new cardboard boxes except for the white sectional, which just came wrapped in some plastic. I asked about this to make sure it was new and the delivery people assured me that it was not the display model. On that note, the delivery people, although otherwise nice and professional, refused to take their shoes off and did not have booties, so we had to let them in with their shoes on in the house, which is against our cultural practice, and unhygienic especially in the midst of a global pandemic. After assembling all of the furniture they took pictures of multiple damaged points on both of the leather sectionals. The brown one wasn't too bad so I was fine with just repair, but they specifically said the damaged pieces on the white set would be replaced as there were some deep punctures, gashes, and scratches. For the remaining furniture I had to keep calling for updates, they would say it would be ready on a date, then it was on back order again, give a new date, each time noting the specific number of pieces they were ordering and how they were reserving one for me. This happened about three or four times... I got the sense that they were shipping them to other customers instead. Then when the furniture was ready to send, twice, they set a date to deliver and then did not show up, no notice or anything. My outdoor patio set arrived in October, when it was supposed to have come July. The bar stools had uneven legs and when they sent someone to fix it as well as the brown sectional, he was a nice guy, but ineffective as the legs remained uneven and the paint patches on the sectional looked even worse in one spot. Back to the white sectional, after multiple attempts, finally in August Angelica in dispatch was patient enough to look through all the notes, confirmed she found the damage reports for the sectionals, confirmed everything was reported in time and would be totally covered. She was compiling a report and would call back in an hour after talking to management. I never got a call back. In the following months, while trying to still get the other furniture delivered, I would check in on what was going on with the sectionals... Almost every time I was talking to a new person, they would not be able to find the previous notes and they would often say the previous person I talked to didn't work there anymore. Finally in December, I talked to Stephany and she found the approval to get the five sectional pieces replaced and I requested that they replace all seven pieces, since in between, I had visited the store again to try and get some of these issues resolved and noticed that while the brown sectional that was on display was still there, interestingly, the white sectional was replaced by a new model, which added more to my suspicion that they had just sent me the already damaged and used display model. The following months was back to no responses, not being able to find previous notes, and then saying that there was no approval for replacement, Stephany didn't work there anymore, and all they could do now was attempt to do repairs. I had to finally settle for their sloppy paint jobs in the end and live with the probably display model after paying $3000 for it. Please save yourselves the pain I had to go through and shop somewhere else. I found out many of their pieces are branded Ashley Furniture so it would probably be better to shop there directly anyways. read more
