AVOID AT ALL COSTS!…read more These people double-charged me for a simple covid/flu test back in January and kept hassling me for an appointment THAT I ALREADY PAID FOR. Had to fight with them and insurance for a whole day just to get SOME of the money they took from me back. In addition to the scummy billing practices, the care itself was pretty abysmal as well. I went in said "hey i have xyz symptom. I think I may have strep." The guy barely looked at me, gave a covid/flu test, and said "yeah probably," and wrote me a script for antibiotics. Didn't bother to run a culture or ask any follow-up questions. Horrible place. Will never be returning no matter what.

My daughter had ear infection, after the visit they prescribed her ear drops. She did not feel well…read morefor the medicine. When we brought her back basically they want us to pay again for the same issue . Emily which the customer service told me over the phone that she's not going to go back in forth and my daughter will not be seen if we don't pay again . I was charged two time for the same issue that they failed to treat . Unfortunately, last time visit this place.

This place is amazing. ALL of the staff truly cares. They go out of their way to help in every…read moreexperience we've had with them. Soooo thankful for this place.

A very big thank you to Shannon, Lonnie, Joel, Kyle, and Dr AK. On a recent visit they were all so…read morehelpful and kind. It is nice to know that I have options when it comes to qualified medical assistance so close to home.

I came in clearly very sick -- dizzy when standing, dehydrated, vomiting, and unable to keep fluids…read moredown -- and they still demanded $225 upfront before even letting me be seen. I'm uninsured and asked if they had any self‑pay options or payment plans, and they told me no. When I asked if they could recommend another clinic that might work with me, the front desk staff said they "didn't know." It was honestly disappointing and discouraging. If you're struggling financially or don't have insurance, be aware that they will not work with you at all. I left without care even though I genuinely needed medical help. Typical American healthcare experience -- expensive and inaccessible when you need it most.

Went in cause I was feeling like crap. Long, time wasting process to get checked in. Then they tell…read moreme I have a $100 copay. I tell them I dint have a co pay. They say that since I don't have one they are going to charge me $100. There is a reason my policy didn't have a co pay. You can't just make up what you want to charge me. 1st and last time I ever step foot in there. And I had insurance. Good insurance.

Today we were seen by Savanah and Anna. We had shingles and they were able to help us! This was our…read morefirst time using Carbon Health and it was super smooth from start to finish. Savanah made us feel comfortable and Dr. Anna really heard our concerns. We were super please and will definitely be back in the future!

Quick, friendly and professional staff! Went in for a possible sinus infection. Highly recommend!!read more

I'll address both office visits and surgery…read more The parking for any service you need is ample for anyone that needs to visit a doctor for whatever reason. I've found my appointments to be timely and I'm never waiting for long to see my doctor. The nurses are quick to get vitals and are completely professional. I'm generally in and out within 30 mins or so. When I meet with the doctors, they've actually reviewed my chart so there isn't much of a recap that's needed. For surgery I found the whole ordeal to be simple and devoid of stress. The one caveat I'll mention is if you're going in for a procedure, they require a friend to pick you up. This was a small problem for me as I was anticipating getting an uber home. However their policies, justified imo, are someone needs to sign out the patient and give them a ride home. So please take that into account if you have a surgery. The day of the surgery was smooth sailing. The front desk reports you to the right floor and the nurses are quick to meet you and prepare you for surgery. After scrubbing down and getting into my robe, I had a small wait as I talked with the nurses, operating doctor, anesthesiologist and finally to make sure payment via card and/or insurance is correct. The patient is asked several times what they're having done to ensure the patient consents to the upcoming procedure. I'm not good with surgery as it drives up anxiety. I was administered preop medicine to prepare my body and reduce stress. Once they got my IV flowing my concerns were diminished and I was out before the ride to the operating room. My surgery was a success and was almost to the minute that the doctor quoted me for surgery. I woke up in minimal pain but it took time to regain my senses. The nurses were right there taking care of me. Quick to address pain, give a status update and make sure I was comfortable. The next day I was in pain in my neck so I called the nurse. She reassured me it was part of the operation procedures and my medication address the pain as best it could. Overall my surgery was a breath of fresh air with no complications. All the staff was professional and prepared for my every need. I highly suggest using this facility if they offer the services you may need. I highly recommend this facility.

I had a very disappointing experience at Baylor Scott & White Medical Center's Emergency Room. My…read moredaughter was crying in severe pain from what appeared to be a migraine or severe headache, and before deciding whether to check her in, I simply wanted to ask if the hospital had the appropriate equipment and specialists to treat her condition. If not, I was prepared to take her elsewhere. Unfortunately, the receptionist, Jessica, was on her phone when I approached. When I asked my questions, she was rude, dismissive, and spoke in a condescending tone. Rather than showing empathy or helping us understand our options, she responded, "This is an emergency room hospital," in a way that made it clear she didn't want to be bothered. As a parent with a child in tears and obvious pain, compassion and professionalism matter. Instead, I left feeling like my daughter would not receive the care or attention she needed. Because of that interaction alone, I made the decision to drive 40 minutes from Kyle to Dell Children's Medical Center in Austin. The difference in care was night and day. From the moment we arrived at Dell Children's, the staff was compassionate, attentive, and made us feel like my daughter's well-being truly mattered. I understand working in an emergency department is stressful, but there is never an excuse for treating worried parents and children with such a lack of empathy. First impressions matter, especially in healthcare. I sincerely hope Baylor Scott & White addresses this, because no family should feel discouraged from seeking care due to the attitude of the person greeting them.

DON'T GO HERE! Unless you want to be treated with Ibuprofen. I went in here after a bad collision,…read moreI was in intense pain with scrapes and bruises, thinking I had a broken arm. I have two titanium plates and 9 fractures in my left arm from a previous motorcycle crash. I thought I re-fractured some. My pain was a level 9, and the doctor wanted to give me ibuprofen and when I told him I could have went to my medicine cabinet for that, he said he wouldn't prescribe anything stronger until he saw a fracture on the X-rays. I got upset and decided to go somewhere to get real treatment. This place is a joke along with their mission, and vision statement. WORST EXPERIENCE in an ER I've ever had.

Walking in, the waiting room is warm and welcoming with comfortable spaced out seating and drinks…read moreavailable while you wait. The customer service & bedside manner was next level, the kind you rarely find these days and definitely won't find at Ascension Seaton (AS). We had a devastating emergency yesterday, and went to Kyle ER after a horrible experience at AS. The receptionist, nurse, doctor, and specialists they brought in were amazing to work with, and helped me to feel comfortable in such a scary situation. I am beyond grateful for the help of Kyle ER yesterday and highly recommend them.

Okay. It's a free standing ER. They arent in network with anybody. This will NOT be a cheap visit,…read moreperiod. They don't balance bill after your insurance pays them (plus whatever your portion is, under insurance). I did their detox program. While I didn't like not being able to interact with anybody other than staff (I mean, it's a hospital setting, so...), they have Roku Tvs with Netflix in the rooms, and you can sign into any of your own services. Jason and Tina in particular are amazing, but I had no negative experiences with anyone working there. I will say, if you're there long enough for a meal, it's going to be a frozen dinner that they throw in a microwave. The upside is you have an exact calorie and carb count, if that matters (I'm on insulin, I have to dose based on carb intake - they let me self administer since I'm on an insulin pump). At one point they apparently would order from restaurants, but that probably cut into the CEOs hush fund too much (joking) Thr care is great. The food is terrible (I mean... It's a frozen dinner). The bill will max out your deductible (and likely your out of pocket even on a HDHP). But they truly do care, and they've stayed in touch to see how I'm doing. Tina, Jason, if either of you see this, thank you.

Incredible doc...Excellent!!…read more Having worked as a Senior Physician Recruiter for many years, my requirements for a physician come from a trained background of what to look for and what to be wary of. I know how to check a background, I know what a thorough exam and appointment is, and I know what rushing a patient through in order to see more patients a day for money means to the patient. Additionally, I can recognize better equipment and practices. I had a great doctor in Dallas (Dr. Bonnet) and I could not find a satisfactory one after moving to Austin that met my scrupulous checks & desire for excellence. At other offices I was rushed through appointments, kept waiting endlessly due to overbooking, or not questioned well during the appointment or answered thoroughly...or not called back when I had a question or needed something or had to get a refill, etc... Dr. Browining is unique & wonderful!! And I thank the above posters who allowed me to finally find him! You are not only never kept waiting for much time at all, he is amazingly smart in discussions, he is so thorough in questions and answers that you feel you are his only patient... He has state-of-the-art equipment. He is caring, thorough, and beyond impressive. I've already recommended him and immediately gotten the response back that he was an incredible doctor who spends a great deal of time to ensure you are cared for. He will not schedule unecessary procedures or cram patients in as so many doctors do when a monetary business becomes a goal over care...yet, like today when I needed an ultrasound, (which is what made me think to write this), he ensures I immediately get the care needed. Care is evident in this office...but that means very little if the physician isn't a brilliant doctor...and I've been beyond impressed in that regard as well. He obviously is one of those doctors with a passion for what he does and for what's current in medical journals. I joined Yelp for one reason alone...I thought I'd be remiss in not giving credit where credit is due. I looked for 3 years for a doctor I liked in Austin. I used to have to drive to Dallas to go to my old doctor because no one else's practice ever measured up. I am, therefore, beyond happy to recommend him to anyone needing an excellent physician in Austin. You'll see a difference in what is the norm and what happens here during your very first vist, without a doubt. -Alana

I saw Dr. Browning for what he diagnosed as an MRSA boil uncomfortably close to my most private…read moreareas. He immediately addressed the issue in his office rather than referring me to a dermatologist to do the dirty work. I truly did need immediate attention and he gave it to me. I can't speak highly enough of him and his assistant for bravely going where no one should have to go. I hope this does not sound like an exaggeration, but I feel like I owe my life to him. It has only been a day, and I'm still a mess, but I have to express my gratitude to this incredible doctor. I also want to publicly apologize for cursing as he cut into it. I hope your medical emergency gets taken care of by Dr. Browning, or someone as talented and compassionate as he is.