This place is amazing. ALL of the staff truly cares. They go out of their way to help in every…read moreexperience we've had with them. Soooo thankful for this place.

A very big thank you to Shannon, Lonnie, Joel, Kyle, and Dr AK. On a recent visit they were all so…read morehelpful and kind. It is nice to know that I have options when it comes to qualified medical assistance so close to home.

I'll address both office visits and surgery…read more The parking for any service you need is ample for anyone that needs to visit a doctor for whatever reason. I've found my appointments to be timely and I'm never waiting for long to see my doctor. The nurses are quick to get vitals and are completely professional. I'm generally in and out within 30 mins or so. When I meet with the doctors, they've actually reviewed my chart so there isn't much of a recap that's needed. For surgery I found the whole ordeal to be simple and devoid of stress. The one caveat I'll mention is if you're going in for a procedure, they require a friend to pick you up. This was a small problem for me as I was anticipating getting an uber home. However their policies, justified imo, are someone needs to sign out the patient and give them a ride home. So please take that into account if you have a surgery. The day of the surgery was smooth sailing. The front desk reports you to the right floor and the nurses are quick to meet you and prepare you for surgery. After scrubbing down and getting into my robe, I had a small wait as I talked with the nurses, operating doctor, anesthesiologist and finally to make sure payment via card and/or insurance is correct. The patient is asked several times what they're having done to ensure the patient consents to the upcoming procedure. I'm not good with surgery as it drives up anxiety. I was administered preop medicine to prepare my body and reduce stress. Once they got my IV flowing my concerns were diminished and I was out before the ride to the operating room. My surgery was a success and was almost to the minute that the doctor quoted me for surgery. I woke up in minimal pain but it took time to regain my senses. The nurses were right there taking care of me. Quick to address pain, give a status update and make sure I was comfortable. The next day I was in pain in my neck so I called the nurse. She reassured me it was part of the operation procedures and my medication address the pain as best it could. Overall my surgery was a breath of fresh air with no complications. All the staff was professional and prepared for my every need. I highly suggest using this facility if they offer the services you may need. I highly recommend this facility.

I had a very disappointing experience at Baylor Scott & White Medical Center's Emergency Room. My…read moredaughter was crying in severe pain from what appeared to be a migraine or severe headache, and before deciding whether to check her in, I simply wanted to ask if the hospital had the appropriate equipment and specialists to treat her condition. If not, I was prepared to take her elsewhere. Unfortunately, the receptionist, Jessica, was on her phone when I approached. When I asked my questions, she was rude, dismissive, and spoke in a condescending tone. Rather than showing empathy or helping us understand our options, she responded, "This is an emergency room hospital," in a way that made it clear she didn't want to be bothered. As a parent with a child in tears and obvious pain, compassion and professionalism matter. Instead, I left feeling like my daughter would not receive the care or attention she needed. Because of that interaction alone, I made the decision to drive 40 minutes from Kyle to Dell Children's Medical Center in Austin. The difference in care was night and day. From the moment we arrived at Dell Children's, the staff was compassionate, attentive, and made us feel like my daughter's well-being truly mattered. I understand working in an emergency department is stressful, but there is never an excuse for treating worried parents and children with such a lack of empathy. First impressions matter, especially in healthcare. I sincerely hope Baylor Scott & White addresses this, because no family should feel discouraged from seeking care due to the attitude of the person greeting them.

Walking in, the waiting room is warm and welcoming with comfortable spaced out seating and drinks…read moreavailable while you wait. The customer service & bedside manner was next level, the kind you rarely find these days and definitely won't find at Ascension Seaton (AS). We had a devastating emergency yesterday, and went to Kyle ER after a horrible experience at AS. The receptionist, nurse, doctor, and specialists they brought in were amazing to work with, and helped me to feel comfortable in such a scary situation. I am beyond grateful for the help of Kyle ER yesterday and highly recommend them.

Okay. It's a free standing ER. They arent in network with anybody. This will NOT be a cheap visit,…read moreperiod. They don't balance bill after your insurance pays them (plus whatever your portion is, under insurance). I did their detox program. While I didn't like not being able to interact with anybody other than staff (I mean, it's a hospital setting, so...), they have Roku Tvs with Netflix in the rooms, and you can sign into any of your own services. Jason and Tina in particular are amazing, but I had no negative experiences with anyone working there. I will say, if you're there long enough for a meal, it's going to be a frozen dinner that they throw in a microwave. The upside is you have an exact calorie and carb count, if that matters (I'm on insulin, I have to dose based on carb intake - they let me self administer since I'm on an insulin pump). At one point they apparently would order from restaurants, but that probably cut into the CEOs hush fund too much (joking) Thr care is great. The food is terrible (I mean... It's a frozen dinner). The bill will max out your deductible (and likely your out of pocket even on a HDHP). But they truly do care, and they've stayed in touch to see how I'm doing. Tina, Jason, if either of you see this, thank you.

My review is specifically re: the food. Im a seton employee and the food at Hays does seem to be…read morethe best out of this hospital, Dell Seton, and Ascension Seton. There are just more options, better snacks, and there was a day that the salmon even rivaled the salmon that's served at Dell children's on Wednesdays (which is some of the BEST quality and spiced salmon you'll find!!). Other things - there's plenty of parking and I like that the hospital is free standing and not too close to anything else. Makes it feel less cramped. The clinic spaces are nice too.

This is the worst hospital in the area. If you have time, go to Austin or New Braunfels…read more First off they dismiss medical emergencies. They don't send patients that are in need of ICU to the ICU until the last minute. And don't get me started on the palliative care doctor. She doesn't listen to your decision and continues to push her opinion, regardless if you're educated yourself. Overall they need to do so much better. I wouldn't go to this hospital.

The amazing staff at Texas MedClinic Urgent Care at Southpark Meadows will exceed your…read moreexpectations! The highly qualified staff will accurately diagnose and treat your symptoms. Dr. Hesse is very knowledgeable, highly efficient and professional. He patiently answers all of your questions. The front office staff and the doctor's assistant (who takes your vitals) are friendly and very hospitable! I highly recommend Texas MedClinic Urgent Care for your medical needs!

I had swelling and a purple tint to my ear, where I'd had a cyst removed 5 years ago. I put this in…read morethe intake notes. I specifically chose this facility because they advertise draining abscesses and minor surgeries on the website. On this list of services there is an asterisk that notes that only certain facilities provide "silica exams." However, that is the only service that has the note. In my intake notes, I literally listed "doxycycline (for acne)" as a current medication. I also listed amoxicillin as a medication allergy. When I was seen, I explained to the doctor what was going on and that prior to my surgery I'm 2020, it was difficult to obtain a diagnosis and that prior practitioners prescribed skin cream and bactrim, and neither of those worked. The doctor said she couldn't perform a drainage procedure because my symptoms were by the ear and it was "cosmetic." Completely understandable, but that should be one of the services with an asterisk note, at minimum. She offered to prescribe me doxycycline and I said I was already on it. The doctor asked why, and I said it was for acne and it was in my notes. In hindsight I wish I'd asked why she hadn't read the notes. She then offered amoxicillin, and I told her that in my notes I listed that medication as an allergy. Then she proposed bactrim, despite the fact that I just said I'd been prescribed that for this ear issue before and it did not work. At that point I said I would just leave and I wanted my copay refunded. There was no issue receiving the refund and the girl at the front desk was very apologetic. I wasn't angry with the girl at the front desk and told her it was not her fault. I understand if the procedure couldn't be done at the facility. My issue is that I cannot find any reasonable excuse why a physician would not have read the intake notes listing my current medications and allergies. I have concern for future patients and sincerely hope this issue is resolved internally. I understand this is a high paced, stressful environment but things like reading intake notes and understanding current medications and allergies shouldn't be overlooked. Edit: Unfortunately, I did not read the reviews beforehand because I was in so much discomfort I was focused on finding a facility I thought could provide treatment. In reading other reviews, it appears the standard response is "I'm sorry to learn your experience with Texas MedClinic Urgent Care did not meet your expectations." Anticipating this review will receive a similar response, I'd like to point out the Texas Occupations Code defines Medical Records as "all records relating to the history, diagnosis, treatment, or prognosis of a patient." Additionally, Practicing Medicine is defined as "the diagnosis, treatment, or offer to treat a mental or physical disease or disorder or a physical deformity or injury by any system or method, or the attempt to effect cures of those conditions..." I say this because expecting a physician to review the medical records I provided for this specific care is not an expectation specific to me or some unsaid expectation I had in mind. The State has regulations, laws, and definitions for a reason. One of those reasons is to provide notice to physicians and the public about care. So, to save anyone time in issuing the response I anticipate, I want to make it clear this was not a personal expectation. The expectation I had was that a physician providing care would read my intake notes, which is simply a basic component of practicing medicine.

The most basic of all of your healthcare decisions is who you want your provider to be. I've been a…read morepatient here for about 5 years and have had a couple of different doctors during that period. Unfortunately, both have left Seton, with the most recent one just having departed on 1/1/19. Seton notified me in a letter dated 11/27/18. Here are pertinent points from that letter: "* If you currently have an appointment scheduled after December 31st with Dr. XXXX, one of our staff will contact you to reschedule with another Seton physician, and ensure the smooth transition of your care. * We are also pleased to announce that XXXX XXXX XXXX, MD, Family Medicine will be relocating to Seton Family of Doctors at Hays and accepting new patients beginning January 14, 2019. * Alternatively, please feel free to contact us, (512) 504-0855, if you have any questions, would like to obtain a copy of your patient record, or choose to arrange transfer of your records to another physician." I didn't have an appointment scheduled but needed one so I called. I told them who I would like to see at the practice and they told me "no." They assured me that the letter clearly explained that I had to see the new doctor at the practice. I told them that them letter said nothing of the sort. Never mind the fact that I was due for a follow up before the new MD was seeing patients. I guess they figured a couple of weeks wasn't a matter of life and death. They were insistent. They were complete a--holes. And they still are. If you want any say in your care, go elsewhere. The one thing you will not find here is caring about what you want.

We lucked out when we found the Seton Family of Doctors at Hays. We started out with Dr. Clampitt…read morewho moved to Colorado, and then found Dr. Valla. She is fantastic and we're glad to have her as our Primary Care Physician. She is the definition of what a Primary Care doctor should be. She familiarizes herself with your whole medical history and determines if you need to be examined further by a specialist. Then I found Dr. Wenzel... probably the very best Endocrinologist I've ever met. I left my last Diabetes doctor because I only saw the actual doctor twice in the year-1/2 I went there. Dr. Wenzel was very thorough, spent a good amount of time with me, and was kind enough to phone me (on a Saturday morning) to deliver the results of my lab work. Unbelievable! Needless to say. He's the ONLY endocrinologist I ever want to see. It's not just the wonderful Doctors at Seton, but also the Staff. From Reception to Nurses and PAs, you feel welcomed and cared for every visit. They also have their own Lab on site and it sure beats going to one of those places where you wait for a long time just to give a little blood. The Phlebotomist is the best I've ever seen. Never a bruise or sting. Smooth as glass. Seton also has the very best Patient Portal I've ever seen. It's easy to get a message to or from the Doctors, manage appointments, pay bills, and view test results. I just love this Medical Team and am happy to live close enough to use them exclusively.

I am writing to bring to your attention the unsatisfactory experience my mother had during her…read morerecent visit to your medical facility. She was provided with an iPad to sign in, but required assistance, which the two ladies present, Annie and Valencia, were unable to offer. My mother returned later with my son, who assisted her. I contacted your office to obtain the names of the receptionists involved and was told that Annie and Valencia were the staff members on duty. Annie mentioned that there were many patients waiting, which was inaccurate, as only two people were in the waiting room. Patients requiring medical attention may want to consider alternative options. The customer service provided was inadequate. Upon my mother's return, Valencia was too busy conversing to acknowledge her. They need customer service training and should probably find a different field to work in! 0 stars

Would leave zero stars if I could. I went on a Monday for a back injury then fell ill with a high…read morefever that night. I called the next day, Tuesday and the lady on the phone told me I would be able to come back without having to pay the co pay. I then called back saying I was too sick to make it that day. She then told me I would be able to visit the next morning, Wednesday also without paying the co pay. When I arrived Wednesday they had to get the manager on the phone and find the girl I talked to the other day. They then told me I misunderstood what she said and would still have to pay the co pay. I then walked out. Completely unprofessional.

If you can avoid this Hospital you should the emergency room is a joke. The nurses and other people…read moreinto the doctor are real nasty. You'd think people that worked in a hospital setting would be used to patients coming into the emergency room in pain???!!! I was actually shushed ,multiple times.!!!!! I presented there with what ended up being a pretty rare in fact of the rarest nerve disease. And it is so painful that people die from it because they refuse to eat. So this was my first experience with this pain and of course I went straight to the ER. They did tell me I didn't have an ear infection ,( I already knew that) and They kept telling me to be quiet because I was moaning constantly and every once in a while Id scream when the pain became too much to bear anymore. The doctor eventually came in and told me they were going to give me antibiotics and eardrops. I asked why and he said for your ear infection ??? But they said I did not have one and I knew that I did not have one also.???? I know it's a rare nerve disease but if somebody had just talked to me and asked me where and how it was hurting and everything they might have just figured it out. Side note ,, not related to my story - I asked for and received my husband's emergency room bill from that location and got them to take off $1,200 worth of charges for services never received!!!! Just saying when you get your bill in the mail from the hospital itself call them and ask them for an itemized bill . you will be amazed how much they're charging for that Ibuprofen theyg you $86 1 pill!!¡!

The new staff is rude. Had a virtual appointment but never got a call to start it. Tried to call…read morethe office but they were having phone problems all that day. When I finally got ahold of them a few days later I was told i would be charged a fee for missing appt. when i was there waiting for them to call. I was told i was a liar.

my whole family are patients of this Medical Group, we love them, very helpful, they listen to your…read moreneeds, yes the front desk staff could be more caring, but overall we are happy with them.

I've been coming here for almost 3 years. All the people who work there are super nice and…read moresupportive of any needs you may have. My PA IS Brandy, and my doctor is Dr Hynes. Both of them excel at what they do. The office and patient rooms are always clean. The quality of care is excellent and they do everything by the book. I can appreciate that so much. I'm was a nurse assistant. Mainly working with pulmonary critical care and more. So I completely get how things work at the office. I think there motto is "EVERY PATIENT EVERY TIME " because that's what they represent. Great medical care and advice. They truly care about their patients. Also prescriptions always get called in on time. Anyone that has a Pain situation knows, how intense it can be when you have a doctor that doesn't send your medicines on time. But these guys is the exact opposite. They strive to be the best and they are. God bless them.

If i were to rate this business simply by Dr Julia, I would give it a 5-star review. He is…read morefantastic. However, there is a jungle of hand-offs whenever you call in. From records to billing to scheduling. With each transfer comes an authentication, ie, name and then date-of-birth. Perhaps authenticate once? Then with each hand-off is a wait/hold time filled with a recording about all the medical procedures they offer, running in a loop, such that by the end, you are in more pain listening to the recordings while on hold than anything else. Music is bad enough. Please shut off the repeating recorded message.