It is rare that a night out with my lovely wife for a lovely dinner ends up being NOT a lovely evening...until we experienced Medium Rare in Bethesda.
The night of horrors started when we arrived five minutes early for our reservation. It ended up being another twenty minute wait before we were finally seated. We were then escorted to a table in a dark, back corner of the restaurant. The table for two was, and I am not exaggerating, considerably smaller than a folding TV tray. The restaurant was so loud that the server taking our order had to lean all the way in for me to hear her and for her to take our drink ad apppetizer order. While we understood it to be Homecoming for several local schools, that evening several other patrons had complained about the noise as well, but still nothing was being done.
So now, seated in the dark, crowded, loud restaurant, we had to wait approximately 15-20 minutes before our drinks appeared. Shortly after getting our drinks, our appetizer and salad and entree arrived all at the same time. The young, inexperienced server was busy NOT paying any attention to doing his job but was instead busy staring at all the girls in their homecoming dresses. When he got to our extremely small table, still NOT paying attention, he managed to serve me by pouring my entire entree upside down into my lap successfully ruining my irreplaceable silk shirt which was left to me by my deceased father.
NOT ONE wait staff came to my aid so I stood in that dark back corner of the restaurant wearing my dinner for nearly 20 minutes before the general manager came to apologize. And even though they had sent me on my way with a cold carryout meal after I provided all my personal information, still NO ONE bothered to reach out to me about how they would handle the situation the following day. After I waited 4-5 days with no contact from the restaurant manager or owner, I finally reached out to the restaurant and was told that one of the owners, Mark Bucher, who was away in London, would contact me in 2-3 days upon his return. Still, after 3 days, I never heard from him. So I called the restaurant yet again to speak to the owner. Mr Bucher said that I should bring the shirt to him and he would take it to their "expensive" dry cleaner to be cleaned. I informed him that I had already taken it to a very reputable dry cleaner because the incident occurred over a week before. Unfortunately, even after considerable effort by my dry cleaner, there were still residual stains. I told Mr Bucher that if he really wanted to make it right, he could. I think that having had the horrible experience of my entree being dumped on my lap, having my shirt ruined and the fact that I had to contact the restaurant...all of this was more than enough of an inconvenience for me. Why should I have to run back and forth with my shirt, make attempts to contact the owner when no effort whatsoever was made by the owner himself to apologize or fix things had been made until I called him?
As a business owner, I definitely would have contacted the customer immediately and made every effort to make it right by the customer - either by offering to cover the cost to replace the shirt or even by giving a voucher for a free dinner. But that NEVER happened. Even weeks later, NOTHING has been done. NOTHING has been made right.
Based on my personal experience, everyone should know that this is one restaurant that should be avoided. My real rating is ZERO or negative stars and the REAL words I wanted to write for this rating could NOT be written here. read more