I have been a customer at Medicap in Garner many years. Today I sent my son to inquire about a gauze dressing - my younger son had an inline skating accident, stitches, shots the whole nine yards, very upsetting - and they gave my son the wrong type of product, one I could not use as a dressing, though the worker said it was the same as the sample. When he went back to exchange it they would not give me a refund on the open product. I had to get on my son's phone and insist that it was their fault hence the return, and they grudgingly said they would give me a refund, but only this time (even though it was their error???). In front of my son the manager roughly put my son's cell phone down, made an annoyed gesture and acted angry. So, because they do not know their products and misinform customers I'm the unreasonable one. Bad service, zero compassion, little patience with customers, don't know their own stock...too bad they lost a long-time customer. read more