This company by far has been my worse experience with internet. I paid for two years for 100 mps speed and got less than 40. When I complained, Wala, in a few hours It magically worked, but they offered no credit whatsoever. Fast forward a couple weeks, no service, hardware issue, six days is the earliest they can send someone out. I lose $2,000 on work, but they offer to credit me for days down. I have spent an extra $40 just tethering my phone. I quite done. Internet is too important for a company who cannot respond to outages for six days. read more

Mediacom has a monoploly on the area but they are one of the worst providers i have ever seen!!!

I hope this doesn't change my initial review. The response from Mediacom proves my point. You cannot get anyone on the phone anymore. Why post an email address for me to have to type a lot of stuff out? Why not post your tool free customer service number to call about this? I'll tell you why: there is no customer service through the phone number anymore! All you get is redirected to their website that is difficult to navigate for any help. All it does is make you set up an appointment for them to come to your house which YOU have to pay for no matter how many times they've been out already and not fixed the same issue. read more

Been with Mediacom Business for the last three years. In the last two months they have missed appointments, screwed up billing and today, they took away my business number (the one printed on all my business cards, that I've had for over 2 years) and want $19.95 a month to re-instate it! I've spoken to 4 people today. Turns out no one is responsible for my problem, just that it will cost me an additional $19.95 a month to fix. Looking for alternate internet services and a lawyer. Over it Mediacom. Thanks for costing me money while my clients get an out of service notice when calling. read more

This internet service is not as bad as Centurylink but it still sucks! I am literally at the end of my patience. I will pay premium price for good service but even when I do these people suck! Suck! read more

the worst internet service ever ! does not care about the customer s does not accommodate for constant outages. overpriced bunch of greedy munches! i hate mediacom as a company. mediacom sucks! do not come here!!! tell me how you value your customer again? because i'm waiting to see the value ?so far ,mediacom you almost cost me my job but you for sure cost me some money and some time. but you want my money though right? now i have to work on my off day so thanks alot.. you really need to go ahead and write me a check because i keep missing work because of you ..oh by the way did i mention how you guys got $500 out of me just to pay for your ragedy service. even though i have been a customer for 1 and a half miserable years ! when i die i hope mediacom buries me so they can let me down one last time. go chew a brick disrespectfully read more

Moved to a new location that there was only two internet providers, Mediacom being one, Called to get a price and setup,. On first install day, they cancelled due to tech being sick ( which it was raining so the tech didn't want to work in the rain) called complained stated they would credit me 20.00 for the inconvenience. Three weeks later was the next available day for install That day came and nothing was done not even a temporary drop because they don't go over drive ways or sidewalks, called and complained they were to credit my amount another 20.00 for the inconvenience. Went round and round with them finally got a permanent drop put in 17 days later so at this point it was a month now. So I called and complained even more so they were to credit me again so aft this point total of 60.00 was to be taken off my bill. When install day can I was the pay 97 now instead of 160. A week later I received a bill for the 60.00 that I was credited I called and why was I getting a bill they said I was never credited the 60 and should have been only 20.00 so went round and round about the amount which is all documented on they computer, they stated they couldn't credit me the 60. So this company lies and doesn't take care of customers argues with you then hangs up on you so they don't have to deal with people not happy with being ripped off read more

Horrible service!!!! They texted my cell phone about my appointment then they call my home number and no one was on the other end. Then they text me my appointment is cancelled. Did you want to go home early????? read more

This is about my experience at the customer service center on Ingersoll. My modem died on Thursday, unplugged for 10 min, then tried it again. Nothing. A neighbor recommended I go to the Ingersoll customer service center, which I did on Saturday. I hoped 90 min was enough time to stand in line and get it replaced. No ideas what I was in for, and kept telling myself to remain calm. I walked in, was greeted, explained my problem, she smiled and said i will exchange that and program the new one for you. It took less than five minutes, and the customer service reps were all very knowledgeable and friendly. read more

Transferred my cable and Internet from old place to new, they was supposed to stop previous tenants service last Thursday, I moved in Saturday everything was good till Monday about 1 pm.....media com decides yep we need to stop the old tenants cable we better turn it off...they did only it wasn't the old tenant now it's the new tenant..called they can't get anyone out here till Friday at 3 ...I work till 430...or Saturday. ..called the best they can give for their mistakes is 2 days credited....this is the worst company, they do not care about their customers I pay super high prices for the worst customer service. read more

Poor service.Tech scheduled to make repairs 5 days after call made that I had no internet service.

Mediacom service is poor I just paid for my service a day later I'm having issues would not recommend them to no one

I've been a Mediacom customer for 15 months. Today my bill jumped from $120 to $230. When I called for explanation I was told I was erroneously receiving corporate discount. The retention office, Denise specifically, was not interested in keeping my business. Ironically I have not received the "rate us" call after this interaction. I find your service to be substandard at best. To be charging $230 for service without premium channels and spotty service is robbery! Im only giving you one star because I can't rate you any lower! Your customer service is extremely poor. Hard to believe, but it is worse than your quality of service! read more

I'm a medical professional and during quarantine, I was out of internet for the majority of 2 months. It was very aggravating to pay for internet and then not be able to do my charting or studying at home. I had technicians out twice and then ultimately I just gave up on mediacom and quit them for another more reliable provider. read more

i couldn't help but notice... absolutely no response from 'mediacom' to any of these issues/complaints. ya'll think your too good to take care of customer issues, huh? let that be your warning! they do not give a f*ck about their customers! their lack of any kind of response to any issue says it all. please understand how important their lack of attempt to 'make it right' really is. go directv. read more

Worst customer service i have recieved from any buisness in my entire life. Their corporate office SERIOUSLY needs to do a secret shopper at the location on Avalon Blvd in Milton, FL. If anyone with authority reads this please re staff your buisness. They literally forced my family away. We went with at&t and got squared away with 1 simple phone call. After hours of dealing with mediacoms run around phone games and then being basically shunned away from the actual buisness with pure dis respect and no regards of anyone elses conditions. If you use this service you better have a lot of tolerance and patience. They were rude to us for someone elses debt that was built at our address by a previous tenant...weve never even used their service and never will. read more

I've been a customer for over 20 years. Has gotten to the point that service disruptions are common and Mediacom appears to be alright with that. The latest incident has been going on for over a month with several calls to Customer Support and a couple service calls to the home. Yesterday was one of the days when a Mediacom tech was on site and could not make appropriate repairs. This had to be handed off to yet another "Crew" to work. So still not fixed. Called to have bill adjusted for lack of services when bill is over $200/Month. Needless to say as of this morning only one of the three TV's works, complete outage on two TV's and Internet. This is MediaCom Helping??!! Also, after several calls to Customer Support it was noted that any notes regarding any service request are grossly fabricated from actual events/conversations. Highly in-accurate and written to absolve their responsibility and are a work of fiction in my opinion. There's Zero effort on Mediacom's part to remedy this. No urgency to expedite the repair. Placed back into normal cycle for service call. This is NOT customer service. This, in my view, shows a systemic issue with the service OR Customer Support, OR BOTH. If I could I would rate MediaCom as Zero, directly related to the same amount of effort they have provided to resolve the issue! read more

I have had cable and internet for over a year,the cable is fine but internet stinks if i go 20 feet away from the modem i have poor internet. I would not recommend this service to anyone!!! read more

HORRIBLE! I never had good service but working from home I had no choice, this is the only cable internet provider in the area. Keep your expectations VERY low! I was so excited when I moved out of state - no more Mediacom! They found a way to screw me one last time. I was on paperless billing and need my last 12 months of billing. I am supposed to pay $1.99 for them and can only request in person at the Ingersol location. I still go to Des Moines every other month so this isn't a huge deal but customer service wise - total BS. I could have gotten the copies online for free - but they turn off the access when you cancel. I was a customer for 13 years - seriously, this is the appreciation shown? Go with DSL and Direct TV is my recommendation. read more

I've had mediacom for 2 months and only because of lack of choice. I've had issues from day one. First, the connection went down several times and as I work from home this was a complete problem for me and when I called to ask about it the agent was completely rude to me. Next, upon installation the installer said mediacom would pay for the wires to be placed underground. During one of the many calls I had to make regarding internet connection the agent informed me the request to bury the cords was not made. However, when the same installer came back to fix my connection said he did put in the order the same day he installed our internet. Yesterday, 2 months after service began, I contacted customer service as the cords are still not buried and was told AGAIN, the request was not submitted. With each "request" I was told they had a total of 21 days to bury these cords and that they had the right to do it as late as the 21st day. So the agent wanted me to wait for the 3rd time and said the same exact thing that there was nothing they could do but put in a request. I emailed the corporate office, left a voicemail and called today and finally spoke with someone. I was told by Victoria that she would contact someone to get an "ETA" of when it could be done and gave no promise that it would be done soon. She said she would email the person and get back to me as soon as she can. This is the most unprofessional group I've ever had to work with and as I work from home I will probably move out of this city so I don't have to be bothered with their shotty internet connection and terrible customer service. read more

In this storm-prone area, most folks are bound to have a service issue at some point so you want internet service that will be promptly repaired with a minimum of headache. Mediacom is not the company that will do this for you. Customer service is the worst ever. Every rep states, "I do apologize..." but has a not-my-fault mentality and takes no responsibility for resolving service issues. Then when we call back for an update we are told that there are no notes in their system documenting our prior conversations or promised repair dates. Every service issue we have had has required multiple phone calls and way too much frustration on our part to get fixed. Typically they blame us first and then a few days later find that there is a problem with the line or even an overt outage. As of this review writing, we are on Day 10 with no internet. We've been scheduled for maintenance repair three times in the past several days and each of these days has come and gone with no repair attempted. Now we are told the repair is scheduled for 3 days from now. At this point I have no faith in even that as Mediacom has not kept its prior repair promises. I would recommend going with any other choice for internet service as at the very least they can't be worse than Mediacom. read more

I was without Mediacom phone service for 6 days, 2 days for a service call with a promise of problem fixed within 48 hrs, then they wanted to set up a service call for 3 days away. Needless to say I was angry and my words to their rep reflected that anger, then I hung up. Lo and behold the next afternoon it rang and a name actually was shown on the caller id and it worked. That was ridiculous! read more

I just ended my service when they increased the price from$45 to $89 this month. Constantly had outages or a service that just barely would connect to Google home page. read more

I have called and called to have our internet fixed. Some one came to the house. They tightened the cable they told me they would replace it and they didn't. still Didn't work to pull the cable tighter. I going to post every time it doesn't work. read more

Service is ok. And that is all it is. Customer service is another story. We have had so many issues with our internet going out as well as cable issues. And when we signed up we were told that we had 6 months free of Stars and Showtime, however at the end of the 6 months it was supposed to cancel, instead we received our bill and we were being charged for it. We contacted customer service via their chat, and they were frankly rude and told us that we needed to cancel this service at the end of the 6 months, which is not what the technician told us. The chat associate was rude and told us that we were stuck with it but we could cancel to not get charged the next month. The installer was fairly friendly, but got frustrated easily with hooking up our system in our built in entertainment center. He didn't have all of the proper tools and had to borrow some of ours. Overall no service recovery, obvious miscommunication between technicians and customer service employees is lacking. I am very disappointed overall. We will soon be shopping for another provider. read more

I would give zero stars. Worst customer service I've ever seen. I know you hear that. But they are below horrible service. No retention department. They don't care anymore, What they said. And I pay $220/month. I'm their fool read more

Worst provider I have ever used for any utility. Poor customer service, misleading billing, high prices and mediocre internet performance. Run, don't walk away. read more

I wish I could give 0 stars. DO NOT USE MEDIACOM. HORRIBLE SERVICE. Over two weeks, 6+ phone calls and I STILL do not have service. They do not show up for the service appointments, cancel without calling, and make you wait another 5+ days to get another service appointment. By far THE WORST cable company experience I have EVER had. read more

Mediacom has the worst service takes over a week to just get your tivo box switched out. I am going to switch to another cable company. I miss Verizon read more

Mediacom went out on New Years Eve during the ball drop. It is still out(Cable, Internet and Phone) as of Jan 2. I have called numerous times and they tell me unless alot of people are out of service then it is not an outage. My neighbors are out also. Mediacom told me tonight they would get someone out on Jan 5th as subscribtion appointments come first. Absolutely Pathetic excuse. read more

It's one thing to have poor service it's another to outright deceive a customer. We had a sales person come thru our neighborhood and claim a $47 a month monthly rate. We signed the paperwork and what do you know. Mediacom is charging us $75 a month. Called the company and they claim there is no such thing as a $47 rate. I can't believe this company can stay in business. They seem to have trouble with the truth. Do not use them and do not sign anything if someone comes to your door for Medicom, it's a scam. read more

If I could give ZERO STARS I would. Only been in Iowa for 3 months and already have over 25 calls placed, 2 different modems and 3 different DVR's. They are rude on the phone and make sure you keep your own track of service calls places, as they do not always notate your account as they say they will. Do not use!! read more

The counter service reps act annoyed and barely listen to your issue. They are more concerned with getting people "in and out" since there is always a goddamn line of people. I always try to avoid coming to the physical location, but quite often my internet modem will "die" and I will need a new one. Avoid physically coming to this location if you can. There's always a 10-15 minute wait. read more

Terrible service. Our internet goes out once every week or two. It normally takes 1-3 days for a service tech to get to our house to get the internet working. Des Moines needs better options since... read more

I understand what it's like to be in business & what it's like to treat people with respect in order for your business to prosper. Mediacom, I feel doesn't care about their customers whatsoever. I would also like to add that they should "hire" people to work for them who are competent enough to display PROPER customer service. I have called them 3 times and was hung up on 3 times! it's very unprofessional of them because if it wasn't for "the consumer" they would have NO BUSINESS! We should always come first! Lastly, their internet is ridiculous because I have the fastest speed but my computer says i get nowhere near that amount and might I ad that I used to pay 70 bucks a month for internet alone? NEVER AGAIN! read more

5 stars for the installer Steve# 8357! We had cable and internet installed and everything was working great. 2 days later we decided to get the full package, all channels, so we did. That night both bedroom TVs quit working with cable. The next night, still no bedroom TVs, so I called and did the auto tech resolve. Didn't work, so I called and spoke to a live CSR. Still no fix. Called the next day and asked for a manager or supervisor. Spoke to a supervisor and she said she doubted she could get one here to fix it today. I told her I would probably call back to disconnect. She apologized and we hung up. 20 minutes later Steve called and asked me if it was ok for him to stop by to see what he could do. He found that when my bundle was upgraded, my 2 mini boxes were not put back on my account. Needless to say, I am a very happy person with my cable and is all thanks to Steve # 8357!!! read more

I wish we had more options for Internet and video in this town. I dropped mediacom video for Dish and never been happier due to charges and old tech. I kept the Internet, but after a few months it started cutting in and out due to the switch being overloaded. I finally had it after several calls and no assistance or help I dropped them like a bad habit. We need competition and better service. Mediacom will never get another dollar out of me! read more

The worst possible internet company. If you want to be overcharged, have constant interruption in service, extremely rude representatives, lied to by them and wait weeks to get issues resolved, then yes, go ahead and get Mediacom. We have been having problems with them since we signed up. It is beyond ridiculous and frustrating. The supervisor I talked to (David) made it very clear they are corporate oriented not customer oriented company, and they surely act like it. read more

Prior to Mediacom I used Century Link for internet. Switched to Mediacom in 2013/14 to get higher speeds. I had no problem with Mediacom until I went to move, and had to call and cancel service until our new house is finished. As soon as I called Mediacom they let me know that I had two modems but that they could see where I received a new one a few years prior and was told the throw the old one away (they also could see I called in at the same time, no notes, but I assured them that is why I called in). I was told they would research the problem and take care of it. As soon as my service was disconnected I received notice I owed Mediacom for 2 modems. I contacted their help and the modem I had at the time I disconnected was returned to Mediacom's office in Des Moines, but their system doesn't show it was ever returned. I have spent numerous hours on the phone with them explaining that I don't have their equipment, but they want me to prove I returned it. If it was returned properly through their paperwork I would have the proof, but as a customer who doesn't move often I don't know their processes. At this point I don't think I will use Mediacom at my new house. I still have my old Centurylink modem (they didn't want it back) and this has been standard practice with DirecTV as well. I have never had a problem with a company where a call, explanation, and a little customer service couldn't resolve the problem. At the moment I have had no service from Mediacom that is customer oriented or friendly. read more

Well... I was warned. I did my research on Mediacom before subscribing 4 months ago. I figured that since the company had the worst reviews that I had ever seen, and that the hate-reviews were dwindling... well, the service must have improved. WRONG! As a 'VIP' Mediacom subscriber my feedback to you, as a potential customer, is DO NOT GO THERE! In my 4 months as a MediaCom subscriber ('VIP, ahem') it has been nothing but a joke. In the 4 months as a customer the Internet only worked for 1 month at best, and service was continually interrupted. My cable TV did not work for over 2 months. The phone did not ever work. Period. When I would call for repair or service support, the average wait time was over 10 days... and then only available from noon to 3pm. Really? When I called to setup service, a tech was out the next day. After 5 visits, the issue was still not resolved. The worst part was, that when I called MediaCom to disconnect service because of failure to meet the performance agreement, I was charged $350. I paid it... I did. For $350, it was a steal to have to never deal with MediaCom again. Buyers Beware!!! Oh, and I did also inform customer service that I would post on any review network available. And, what did they ask next? For my credit card number! read more