Blown Away. A few…read moremonths back I broke my laptop with a fingernail. That's right, a fingernail. I tried to fix it multiple times myself but keyboards have tiny parts that require precision and patience, I have neither and I also like patience, the kind of lacking that involves foul and nasty words emanating from deep within gut. The kind of lacking that normally ends up costing me more money than if I had just out professional help to begin with. Enter Ankeny PC Repair. Not only did Rob agree to fix my keyboard issue he did it with lightning-fast speed and at a very reasonable price. Let me define fast. I dropped off my laptop a bit after 7pm which of course is outside regular business hours. I got an email the next morning, even before I was awake saying: "Laptop is all ready to go. Let me know when you would like to pick it up." I had my laptop back in my hands within 30 mins after getting his email. This being Thanksgiving week, I was not expecting that fast of a turn around. I wouldn't expect that quick of a turnaround in a normal week. Color me impressed. I can't recommend Ankeny PC Repair any higher than the 5 stars that Yelp allows. 5+++ is more appropriate. Another plus to Ankeny PC Repair is that it is a local company run out of the owner's house. Appointments are required so don't show up at Rob's house with your virus laden computer at any old hour because you were surfing those naughty websites again and your PC is now as full of viruses as a Wuhan Lab. Have a little respect will ya. Make an appointment. Thanks Ankeny PC Repair for an amazing experience.

Probably the best tech support/repair experience I've had. Unlike other repair shops, I didn't have…read moreto schedule an appointment so they could make a good chuck of change off of me, but I was given an alternative to help me save some money!

Joe is quick and responsive to requests. Had some initial scheduling issues in the beginning but…read moreJoe is accommodating and flexible. Worked well and quickly to figure out my issue. I was able to get my computer back in about half an hour. A quick job, but done well and for a good price.

From the owner: Free estimates! Service is by appointment only -- Windows, Mac, Linux, and more. If you would call…read moreit "technology," we'll take a look at it for free. With almost 7 years of IT and computer repair experience, we are true problem solvers (but some prefer to calls us nerds). Feel free to check out our Google Business listing to read what other satisfied customers had to say!

Mike & Josh are great guys! They are always there when I need them most. Their prices are…read morereasonable and they are trustworthy. I've used these guys several times!

These guys provide great service at a very reasonable price. They do not advertise so do not…read moreexptect to find them in the local newspaper, instead they rely on word-of-mouth which personnally have told 5 of my friends! These guys to EVERYTHING! they have computer science degrees and have almost 10 years of hands on real world experience! TO me this is what counts. I forget his name, but he is co-owner, anyway he said they do small businesses and residential. He said he was excited to be installing an $80,000 phone system next week! I beleive it!! he was very good! Email them dont call. They respond much quicker to emails, which most businesses do... Overall, i think this business is one of the best ones around and i HIGHLY recommend givng them a shot!

A couple years ago, the headphone jack on my two year old iPod Classic crapped out. I called Apple…read moreand they wouldn't fix it, they only offered to give me $20 store credit toward a new iPod. AnkenyFixIt fixed it for a reasonable price and in a short, reasonable time. If i were to have issues with electronics, I would not hesitate to take it to AnkenyFixIt again.

Chad was extremely helpful with my iphone with cracked camera glass. He fixed it quickly and looks…read morejust like new. I highly recommend Ankeny fit it!!!!

Ross and his staff do a amazing job! As my business grows they have been there every step of the…read moreway. They have assisted with monthly managed services to start. Then I needed better equipment and they assisted me in buying what handles my needs. I have bought several laptops new and refurbished. Recently a new desktop to handle HUGE files for high res photo files and editing programs. They truly care and treat you with respect. This I appreciate as I don't know much about techy stuff but need it to operate my business. I feel I have a great friendship with them! I would refer them to anyone who wants to feel good about thier IT support.

I'm another Ames resident with computer issues and after calling HomeTown Tech my issues are over…read more I chose them because they have a high Better Business Bureau rating but I'll stay because they are excellent at what they do. They went over and above the call of duty in helping me and my 2 computers. I moved here from CA years ago and this company has attributes that shout Iowa Nice. Very intelligent and very knowledgeable and highly skilled but with none of the gimmicks and hard sell pressure. None. I highly recommend these people - and I tend to be picky!

If your repair job goes smoothly, I imagine that Hometown Tech is a perfectly acceptable business…read more If there's any wrinkles or delays, good luck finding out about it until after you've spent 4 weeks waiting for your initial assessment. I was told 'at most 2-3 weeks, probably less' to get an assessment on repairing a laptop fan error. Narrow margin in the worst case, but I can deal with 3 weeks before getting my data back. One business day before the three weeks were up, I called to figure out what was happening- the only point of contact that I had was a new hire at the front desk, who could only tell me that my file was empty, but assured me that the assessment could have started, and that she'd direct the tech to call me. The tech never called. On Monday, I called at 2 PM. This was foolish, as the 10 AM to 6 PM hours on the google listing actually mean 'you can only reach people at 10 AM', so the automated voice messaging system told me to check the google listing for the business hours that they update daily. Tuesday, three weeks and a day in. I called at 10 AM, and was put in contact with the manager, who apologized for the delay. They'd had a family emergency and were gone for a week, and the 2-3 week backlog had gotten worse- fair enough. They told me my assessment was more difficult than expected, but she'd call the owner and primary tech in and the assessment would be done Thursday. Thursday, I hear nothing. Friday I call to pick up my laptop and cancel the job. I am fed up with the experience, with having to pull teeth to get any idea what's happening, and getting wrong information when I get information. I get an appointment for noon. Shortly before noon, I get a call from the owner who says they're putting it back together, hopefully in time for the appointment, and they expect the fan error to be fixed when they do. They don't have it finished, and it turns out the reason the assessment took so long was a key came off and part of the case snapped while they were disassembling the laptop, and they were trying to find a replacement. As accomodation and to mollify me they let me backstage and let me do some basic data recovery with their gear while the tech reassembled the laptop. +1 star I guess?? Unfortunately, once the laptop is reassembled the fan error is not fixed, and it's clear that it's not the kind of mechanical blockage that should be a quick cheap fix. At the end of the day my $50 assessment fee and four weeks of waiting got me 'unknown fan error that'll be too expensive to actually be worth fixing.' Worth the $50, but not worth the 4 weeks with no idea what is happening. Why is the business structured so the only point of contact clients have is unable to tell whether the assessment has started? Why does the manager being gone for a week mean a full extra week of delay? Why was I not called when it was clear they wouldn't make the estimate? Why was I not called when the breakage occurred? Why was I not called Thursday when it was clear they wouldn't make THAT estimate either? Why did I have to actively call at 10 AM every time to ever find anything out about the status of my case? It is partly my fault for accepting the initially stated delay, and it is partially faultless for the manager's troubles. Nonetheless, I fully regret coming here and will not be doing so again.

Absolutely amazing shop! I had called 3 other shops for a quote on an iPhone 11 and these guys were…read morethe best price! They also finished my phone in 30 minutes and gave me a tempered glass screen protector! I will be back!

Literally brought my iPhone X back to life. Another shop up the street attempted a charging port…read morereplacement and sent us home with a completely non-functional phone. William dug into it, found the issue and had the phone good as new in a day. I'll never go anywhere else again!! Outstanding quality and service!

Service was quick, efficient, and friendly. I reached out with questions about my PS5. He responded…read moreright away and was transparent about pricing. After he fixed my PS5's HMDI port it has been running great. Would definitely go again.

I was not expecting to have a phone for a couple of days after breaking the screen during a…read moreconstruction project. I stopped in to ask about my options and 30 minutes later i was back in business! I couldn't believe how fast and easy it was. The repair was expensive but for the service i received - it was worth every penny! Thanks for saving my day! Jake at Modern Mechanical