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    Me-Ality

    5.0 (2 reviews)

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    14 years ago

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    The RealReal -Chicago

    The RealReal -Chicago

    1.5
    (16 reviews)
    0.2 mi

    I have always had a wonderful consignment experience with Chicago RealReal. I have consigned with…read moreHaley Ross for years and plan to continue to do so because of of her genuine kindness, knowledge, and follow through. She always goes above and beyond! Haley arranges my consignments seamlessly from time of pick up (or drop off) to when the items go live on the RealReal website. The new RealReal boutique on Walton Street is very fun (and quite addictive) to shop. They showcase an excellent selection of jewelry and handbags that I adore. You could easily not even know that you were shopping consignment because the items are pristine and merchandised so beautifully. Chelsea and Julia are spectacular, and I cannot recommend enough for the chic style suggestions and assistance. I highly recommend Chicago RealReal for consigning and shopping!

    Before my appointment, I confirmed in writing with a RealReal representative that this would be a…read morevaluation-only appointment, completely non-committal, no onboarding, no signatures, no banking information unless I chose to consign. I confirmed these terms multiple times. I also informed them in advance that I would be bringing 15 bags. I arrived in the loading zone for my 2 PM appointment as instructed. The manager directed me to unload all 15 bags and place them in their intake area so the evaluation could begin. She then told me I could not stay parked there and needed to find parking elsewhere, despite my having asked in advance where to park and receiving no response. I followed her instructions exactly. When I returned, I was told I was late and could not be seen. The same manager who accepted my bags, directed their placement, and sent me to park used the time it took me to follow her own instructions as the reason to deny my appointment. The explanation then changed entirely. This was not a valuation appointment. It was a full onboarding session requiring personal and banking information, which is why they were unable to evaluate even a few of the bags. The exact opposite of what I had been told in writing. When I asked how they planned to evaluate 15 bags in one hour while completing onboarding, there was no answer. What followed was repeated pressure to leave my items there despite my having declined clearly and multiple times. My bags were already in their intake area. The terms had already changed. And they kept pushing. When I pointed out the discrepancy and began documenting the interaction, it escalated immediately. She said "no" when I asked to record the convo; hence, I took a photo, which is legal in a public retail space. The manager moved toward me and put her hands on my phone. When she could not provide any rationale for the misrepresentations, she loudly called security and had me escorted out. As I was already walking out the door, she followed me and loudly threatening to call the police, first over the photo, then claiming I was causing a disturbance because I turned my back to her, as I was actively leaving at her request. No one acknowledged the discrepancy. No one attempted to resolve it. The response to a legitimate concern was escalation, intimidation, and removal. If you are planning to bring valuable items to this location or any RealReal location, confirm everything in writing before you go. Once your items are in their intake area, store, warehouse, the dynamic changes. Update: Within hours of posting this review and submitting a formal complaint, I received an automated email from The RealReal informing me that my account has been permanently closed. No one addressed the physical contact made by their staff member. No one addressed why the terms of my appointment changed after my bags were already in their intake area. No one addressed the pressure I received to leave my items in the store overnight.

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    The New Location.
    The New Location.
    The RealReal -Chicago
    The RealReal -Chicago

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    Brandy Melville

    Brandy Melville

    2.8
    (45 reviews)
    0.2 mi
    $$

    Really love the comfortable feeling clothes here and all the varieties if dresses, cute tops, boxer…read morestyle shorts intimates and sweaters. I've shopped here multiple times with my Pyrenees and I love the fact that everything here is either 100% cotton or very close to it. All the intimates I've purchased fit extremely well or I wouldn't keep coming back. I prefer leaving five stars as a local guide but instead I'm leaving three because of the fact that you can't try on anything here before you buy it so if you aren't a Chicago local you're out of luck. So far i haven't had to return anything though because all of these dresses have adjustable straps and if you buy drawstring shorts you can tighten or loosen the material to fit your body type. I am only five foot one so I can definitely fit into these clothes. The only item that didn't fit me well are a pair of denim shorts I purchased but I may either resell them or lose a bit of weight lol. Here all the fitting rooms are permanently closed. But what really upset me yesterday was the fact that I wanted to try on a metallic gold sweater top but the security guard stopped me and said it's the store policy that no one can try anything on not even a sweater! I don't agree with that policy nor have I ever shopped at a boutique women's clothing store where you can't try on something as simple as a sweater! I also wish to add that when you check out not all the girls are friendly. You're told that all intimates are non refundable as a warning and they never ask you if you've had a pleasant shopping experience. They ring everything up kind of like it's just a job to them then ask you if you want a bag? May I suggest to upper management that you train your staff to be kinder and bag everything up. Better yet provide cute cloth bags as a kindness a cute complimentary cloth bag that we can reuse like the bags provided by Free People brand so that it's eco friendly! In summary some of the staff are polite enough to want to help but yesterday there weren't enough sales crew on the floor and some of the cashiers were looking kind of harried. Love the clothes strongly disagree with the no try on before you buy policy here!

    When Brandy Melville first opened a location in Chicago, the shop was pretty small to the point you…read morecould barely even move around in it and they had to limit the amount of people inside. I'm glad they changed it to the current location that has two levels and is much more spacious, but it STILL feels too crowded in there each time I've gone (especially on the weekends). My biggest pet peeve here is that the line to go to the dressing room has people blocking entire walls of clothes, so other shoppers can't really look at those items. The employees (who could be mistaken for shoppers most of the time) are typically folding clothes constantly, which also makes it difficult if they are working on folding a section and I can't really browse that section if they are standing in the way. I try to understand because with the amount of traffic in and out of this store, they definitely try to keep it looking nice and neat. Also was sad they had no free stickers or pins by the register this time like they usually do. Womp womp. I've been here many times because I hate paying their expensive shipping prices. It's a great place to just get simple clothes for everyday wear. Their prices are more affordable when compared to other shops too. They always have new styles every time I come here. Can't wait for the Naperville location to open! Hopefully it won't be as crowded. It'll also be more close to me too. Yay :D

    Photos
    The New Location.
    The New Location.
    The New Location.
    The New Location.
    You'll find everything Chicago here.

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    You'll find everything Chicago here.

    Me-Ality - fashion - Updated July 2026

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