I never write reviews but Below Book is a bunch of sleazy liars. I made an appointment and they…read moresaid 3 weeks. OK so I bring it and they said 3hr job and will cost $ 500. I was like ok. Well they called me next day said they were waiting on the parts. While parts were in the car that I bought which they knew about. So they never looked at the car. A 3hr job took 3 days and price went up from 500 to 600 dollars. I really thought from reviews that they were good. I don't understand ripping people off. I would have went there for all my repairs and they would have had a steady customer making more money but I guess they were more interested in ripping me off and lying. I'm writing this to warn others. I believe karma will come back on them. Sad I had to write this instead of being a happy customer Rating is a minus 10

Below Book Auto Sales mechanics along with the owner, Harry are a class act professionally! It is…read morerefreshing to absolutely trust the work being done! Highly recommend!!

I'm writing from the viewpoint of a seller. I recently decided to buy a new car, but didn't want…read moreto give away my car to a dealer. After several recommendations, I decided to visit Toddy's to see what they would offer. The owner, who I soon found out was a car expert, told me that he wouldn't give me a price until he took my Prius out for an exhaustive drinking test to see if there were any problems. About 45 minutes later, he returned and told me he was impressed, offered me a good price ,and we agreed to the sale. In brief, he is someone I can highly recommend to anyone looking to buy a used car. He is definitely someone you can trust

I had been looking for a car for a couple weeks when a friend recommended this shop. First off the…read moreowner was not like the pushy sales people I had been dealing with, he was polite and informitive and funny as anything. I test drove a couple cars and asked about the warranty as well as the buy here pay here plan. I was surprised to find no intrest in house financing and no hastle when I said I wanted to sleep on it. Long story short, I'm now the proud owner my car purchased from here. Thank you Philip, I can see why you were recommended to me and I will do the same.

picked up my car serviced and brought it back runs great. I'm happy…read more--------------------------------------------------------------------

Outstanding service!! Friendly staff and helpful!! Always willing to be proactive and customer…read morefriendly

Over my life, I've paid a lot of guys to detail my car. Some were excellent, some were just good,…read moreand one was both expensive and mediocre at the same time! We asked the crew at Auto Gallery to get our car ready for a Car Show over the weekend, and not only did they finish on schedule, their prices were reasonable.... but the quality was truly incredible. They did a little paint correction for me before buffing out the car, and I've never seen the car look this good. It quite literally looks better than new. Highly recommend!

Bryan was terrific. He was patient, polite and very knowledgeable. No pressure. I unfortunately…read morecould not find in my price range. He is very honest and easy to work with. I highly recommend this reputable business.

Ive just had the pleasure of meeting your staff a few weeks ago. Took my car in and walked out with…read morea beautiful BMW X3. L I want to thank both Leslie and Ron for a great experience.

they stopped putting the prices of their vehicles on their web site. This means that if your…read morebrowsing they are asking for calls if there is an interest. . Many folks browse the web at night and they are closed. An email may get an answer in several days Calls are not answered but emails are but after several days. Over priced, disorganized inefficient .

Brand new GMC showed check engine light on way to Florida. Stopped at 2 dealerships in Virginia; 1…read moredidn't have the paart and the other said 4-5 hours to fix. Decided to come home to DE. Dealership we bought it from said 4 weeks to get it into their shop. Contacted I.G. Burton, worked with Wade, part ordered and car repaired. Appreciated the courtesy vehicle ride home and back.

First of all, if I could give the service center 0 stars, I would do so…read more After scheduling service via phone call, they advised that they could not get my vehicle in for 5 weeks. I scheduled everything around this appointment that was 5 weeks out, and on the day of the appointment (July 21st 2026), I was told that the EV tech was not in untill possibly late afternoon. He asked if it would be ok to keep overnight. I said sure no problem. This conversation happened after I walked in and was completely ignored untill I finally said , hello.... i'm here to drop my car off for service. So afterwards, I waited the next day comes and goes. So i figured I would wait and see if they called after the weekend. Still no call. So , I reached out to the service center to ask about the progress of my car VIA text - the number they gave me so that I could text that number at any time to check the status of my car. They replied one time and said that the service tech still was not in. My car still was not even looked at after 6 days had come and gone! I waited again to see if anyone would reach out to me throughout the week. No one did. Thursday I finally called to check the status of my car, again. And again, they said the tech was not there and was still out of work for personal reasons. This is the same reason I was given on the first day I dropped my car off! I checked my email the next day, Friday, and they had sent me an estimate for $14,000. !!Just to give you some perspective , I had made the service appointment to replace my water pump, and to fix the driver side power window. I immediately declined the service and called again to ask to speak with the technician. Once again, I was told that he still hadn't returned to work, they would have him call me after the weekend (something along those lines). I never received a phone call from them so I had to reach out again and tell them again that I only want to be quoted to change the water pump and price to fix the power window. They said the tech was not in still and that they would let him know and have him call me as soon as he gets in. So I finally received a call on August 5th 2026 for the first time since dropping off the car. They said their tech was still not in , so i'm still unable to speak with him. He asked if I was going to be replacing my entire EV battery for $14,000 from the quote emailed to me. they said they came to this conclusion because the voltage was "within normal parameters, but on the low side of the range). I said no because i had only wanted the original 2 things fixed, I don't have that kind of money, especially to replace a battery that they're saying is in normal range... He immediately cut me off and said, okay well then we're not going to be able to do any work on your vehicle. He said i could come pick my car up in an hour. Every single time i had any interaction with this service center they were rude, and in person completely ignored my presence. And also, I'd like to know how their technician looked at my car to recommend anything at all, if he was out of work the entire time my car had been in their shop? I was told the entire time that he was the only one able to work on it. I feel that this shop is rude and dishonest. My family has purchased many cars from them in the past but after this experience, I will never return to IG Burton and would never recommend going there for any sales or services. That was 5 weeks waiting for the appointment and then a little more than 2 weeks of being in their shop, so 7+ weeks wasted. I tried to include as much detail as I could, to show the interaction as accurate as possible.