Dr Luu is professional, friendly and knowledgable. She was able to see me on same day appt on my…read moreconcern over a large bloodshot eye.

Among the best and the worst under the same roof…read more A friend recommend Dr Luu and from my experience, yes Dr Luu is top shelf; also been examined by Dr Yoakum, both are among the best optometrists - very thorough and professional. However the eyeglass side of the business managed by Tracy Charrette is the worst I have experienced - definitely the most unprofessional managment staff of a supposedly professional profession experience in my lifetime. Both my wife and I purchased eye glasses and after three return visits by me and four for my wife, the eyeglasses are not useable, both of us are using our previous prescription eyeglasses purchased prior to our move to Raleigh. She has no respect for our time or expectations for a usable pair of eyeglasses. Spent just south of $1,000 (plus insurance contribution) for two pair of glasses, for myself and my wife. The office declined to offer a refund after our 3 & 4 return visits. As an owner of a professional business myself I cannot imagine treating a client as such. Hindsight, I wish I would have read reviews of this office as I see many others have had similar experiences. Shameful - simply cannot not support such On the bright side - wife's eyeglasses were Maui Jims and manufacture offered assistance.

I believe I met Dr. Murphy in 2008 or 2009 and I've made sure to see her almost annually ever…read moresince. Dr. Murphy is the epitome of personalized service for eye care. Yes, she has a chart in front of her that tells her the things we've talked about in the past (i.e. medications, other medical issues and career info), but she doesn't skip a beat, and doesn't make it sound like she's reading from a chart - she talks on my level. It's almost like going to therapy because she's a human being who understands the everyday trials, tribulations, and good times a person goes through and how it affects their health, including their eye health. She's empathetic and quite frankly, an overall positive person to be around. It sucks getting old, and Dr. Murphy lets me do the talking to let her know what's going on with my eyes and then makes the appropriate recommendations, when it was time for bi-focals, progressive lenses, and now computer/reading glasses, even down to bifocal/progressive sunglasses (because I can't read my dashboard with single vision lenses anymore).

I've seen Dr. Murphy for the last 12 years. If I were to list every desirable characteristic of a…read moregood doctor, she would have them all. She literally makes you feel like the most important person in the world. She explains things well, makes sure you're happy with your prescription, is pleasant, smiling and encouraging. I highly recommend her. And my prescription for my new glasses is amazing! What a gift! Also, the online scheduling works great. I lost my glasses, and called to see if I could get an earlier appointment. They called me when one became available! Great office staff and doc - hard to beat! The downside: parking was a nightmare on Saturday, with the holiday shoppers!

PROFESSIONAL AND EFFICIENT…read more I always thought I needed to go to a hospital to see eye care professionals...I was wrong! I had an appointment the day after I called. The intake was prompt. The initial exam was conducted by an incredibly professional young person who pleasantly talked me through the process. I was already impressed by the time I met with Dr. Swaim, he is AMAZING! Very focused, great people skills, father of a Navy SEAL. My whole appointment including exam, my prescription, and payment took about 30 minutes. If you have the need of an eye exam, some cool new frames or contact lenses- go see these folks!

Employees are snotty and rude. Things take extraordinarily long to come in. Customers/ patients are…read moretreated with hostility & sarcasm. Actual doctors are kind & helpful but not worth the abuse from the employees to continue to go there.

Fantastic! Highly recommend…read more Was referred by primary care doctor (PCP) to get an enhanced opinion over an eye concern. Roughly a week later, received a call from McPherson's in the morning and was able to visit that day! The supporting staff was fantastic too including the booking of the appointment. Great at communicating on the phone too. The eye doctor (Dr. Brandee Nelson) was exceptional. Professional, great personality, addressed the main problem immediately. And saw an opportunity to remove problematic eyelashes that were growing in an unfavorable angle. The office was efficient. Impressive team of people.

I've been a patient of Dr. McPherson for many years and followed him to the new office from the…read moreprevious office. The practice has grown over the years. The office is on the first floor of a larger medical building and that building has plenty of parking. The office has extended operating hours on certain days if you need an appointment outside of normal business hours. I've always been welcomed when I enter the office and fill out any information needed. Then the techs that do the initial tests are very friendly as well. Dr. McPherson has always been thorough and friendly during the exam. I like that there is a new option to avoid the dilation of the eyes. I will gladly pay the additional fee to avoid that.

I really wish I had read the other reviews before I gave this location my time, energy, and money…read more This is my first and last time visiting the Wake Forest location! I ordered my glasses on October 9th. Today is November 11th. The first time they were received, I saw two of everything. The lady who helped me with the try on advised me to "just wear them until my eyes adjust!" I said no! I'm leaving them here. I refused to put me or other in that kind of danger! She also said she confirmed the prescription was correct. I had to schedule a follow-up appointment to have my eyes examed a second time. During that visit, I was told something was definitely entered incorrectly. So the glasses had to be sent back to be corrected. I just went back to pick them up, and the vision was blurry. The receptionist was very kind but advised me that Kim would have to assist with adjusting them. The fit wasn't the issue. It was my vision. Kim was on lunch, so I gave the receptionist the bag with the new glasses and told her I would like a refund. She nor Kim was able to help with that, so I was told to call on Monday morning. I have been wearing glasses for almost 30 years & I've never experienced this before! At this point, I am OVER trying to correct the issue with this location!

Of course you'll say customers are valued, but what matters most is you showing customers their…read morevalue. I've even requested to speak with a manager but of course the manager was too busy. The sad part about it is I wasn't asking for a freebie/ handout I was paying for a service. At the end of the day lesson learned Myeyedr shouldn't be your eye Dr.

Efficient, Professional, and Excellent Custom Frame Service…read more Had a great experience at MyEyeDr in Wake Forest. Check-in was fast and efficient, and the exam itself was even quicker without feeling rushed. Everything moved smoothly and professionally from start to finish. Dr. Reiman arrived in the exam room in what was probably one of the fastest turnarounds we've experienced with any OD. She's very personable, easy to talk to, and clearly explains her assessment while providing strong, confident recommendations. You can tell she knows her craft and genuinely cares about patient understanding. A special shoutout to Devin, the optician, who was incredibly knowledgeable and patient while helping us with custom frames. We brought in three Chanel frames, and she took extra care to make sure everything was handled properly and fit just right. Her attention to detail and expertise really stood out. We're currently awaiting the return of our custom-ordered glasses, and based on the experience so far, we're confident they'll turn out great. Overall, a seamless, pleasant experience. Would definitely recommend this location to anyone looking for quality eye care and attentive customer service.

I called for an appointment 5 days ahead at the My Eye Dr on Capital Blvd in Wake Forest, NC. When…read moreI arrived at the assigned time of 2:40 PM, the receptionist said, "I left you a message at 9 AM this morning." (I had no text, vm, missed call or email.) She said since she did not reach me, she canceled my appointment. When I told her I received no message, she became quite rude and said "Well, I left you one." No apology. Nothing. What good is an appointment, if the office does not honor it? I included a screenshot of the confirmation emailed the day before. There was no mention of any further steps required. I have been going to this office for ten years. I guess they don't need my patronage.

Helped me fix my sunnies!!! So grateful! Highly recommend coming in for ur optical needs.read more

Very good selection of frames. Eye Dr was very nice but a little rushed, appointment literally…read morelasted under 10 minutes. Janell, who placed our frames/lens order, was very friendly and helpful. Surprised that we had to pay $40 for a contact lens fitting when we already paid that at last appointment - guess it's a yearly thing? Overall, an ok experience. Second time we've been in that the registers and computer we're having issues. Register took about 15 minutes to re-boot and line of people was backing up. Seems like Target Optical needs newer/better equipment.

I'm new to the state and have been looking for a new optometrist. I'm so glad I found this place…read more The people are extremely friendly and helpful. I also love their Covid protocols- it felt very clean. It's appointment only to control the amount of people in the store. They also take your temperature and everyone has to keep their mask on. I also love their wide variety of glasses.

Extremely difficult to get in touch with. They never pick up the phone, you have to leave a…read morevoicemail or text with him and they only occasionally get back to you.

Horrible experience here. My daughter went in for an exam and glasses which are covered 100% by her…read moreinsurance. After signing forms warning her of blindness and death if she didn't pay extra for their new cutting edge scan technologies, she was tricked into getting a new contact prescription and surprised with a $99 bill at checkout which of course she had no choice but to pay. Do not recommend. McPherson Family Eye Care is fabulous, we're going back there for our entire family. Recommend them 10000%.

Dr. Merckle and crew are awesome! They're knowledgeable, helpful, caring, accommodating, and…read morecost-effective. Highly recommend!

I'm a fan of this MyEyeDr location! It's easy to make an appointment online. Day of, I didn't have…read morethat much of a wait. Of course they do try to upsell you on their fancier eye exam services that are not covered by insurance. The exam was quick and I was able to get my prescription. It was my first time wearing glasses! I was planning on just heading out, but they are smart and pass you right off to a glasses sales person as soon as you exit the exam room. My sales person was Jose and he did an awesome job. Since I've never worn glasses before I had no idea what I was looking for. Based on my face shape he was able to suggest some great options and gave me honest feedback as I was trying them on. I was able to find a pair of glasses and sunglasses. Of course there is the second phase of the upsell for insurance, blue light, glare, etc. But, I went for all of the above, I'm prone to breaking things so the insurance seemed like a good idea. I recently went in for another pair of glasses and experienced wonderful service again. I had sat on my sunglasses and they were able to quickly bend the frame back into place for me while I shopped around. Overall this spot is convenient with friendly staff!

I had and appointment and they cancelled for no reason. I suggest taking your business elsewhere.read more